We had a chance to go on a date night on Thursday before Veterans Day and we ended up at Hacienda Del Rio for dinner. The place was pretty empty and there were absolutely no customers in the bar. I noticed there was an NFL game on, and being a veteran myself, I oppose seeing people who disrespect our flag and freedoms on television, so I asked the waitress if the channel could be changed to anything else. I found out later that the manager (who was constantly watching the game herself) said she could not because the non-existent customers in the bar wanted to watch the game.
I moved my chair so I didn’t have to see the game, and we ordered the chicken and beef fajitas. Our meal arrived about 20 minutes later, but we were given chicken and beef nachos instead. The waitress (who was great) said she would have the kitchen make the fajitas. About 5 minutes later, the ‘new’ fajitas arrived. It was simple to realize that the cook had simply taken the meat off the other dish, slapped some onion and pepper in with it, and put it on a hot plate. The process made the meat stick to the pan and very over cooked. We ate it anyway.
The bill came, and I paid it and asked the waitress to pass on to the manager that I was disappointed and would begin a social media campaign. As we were leaving I realized the bill was very high and it turned out we were charged for both dishes. I went back in and the waitress asked the manager to remove the nachos.
After three issues with a customer, the manager did ABSOLUTLY NOTHING to make the situation right. Not even a simple apology. I must admit, I became quite irate, but as a person who has worked in restaurants for years, I knew this was not the way things are done. I apologize for acting the way I did but no manager who acts as she did should ever manage a restaurant.