Had a good meal and found the service attentive and quick- in general this is a winner with kids and grown ups- everything is fresh and hot given its cooked to your liking at the table
I frequently go to this location. The service is excellent and food is always flavorful.
Bit pricey for what you get but I've had fun meals. We went there twice recently - the first time we ordered a set meal. When the dishes arrived, one was missing and I asked about it. That's when the waiter said, "oh, we're out of that one." While he brought a substitute dish, I wonder if I would've been charged for the missing dish if I hadn't asked.
This place is fantastic - went for a 12 year old's birthday dinner, and had a wonderful evening. Daughter and friend were utterly delighted to cook their own food, were adventurous with tasting things, and the staff made an adorable fuss when our waiter realized it was a kid's birthday (and her friend's a week earlier). Crowns and ice cream and singing for the girls.
We got two of the 'happy hour' specials on a Friday night (around 6pm) that was an amazing amount of food. My only complaint (or what I'd look to add next time) is wanting more veggies. My daughter is more of a veggie eater than mean, so she would have loved to cook more of that.
We will definitely go back again!
Excellent, attentive wait staff. Very good quality ingredients. Excellent value!
We got the all you can eat for a birthday dinner. The food is great, it’s a fun experience, but pretty pricy. The servers are attentive, but tend to try and rush you towards the end of the meal.
The service is terrible, but sometimes it can be good enough. A lot of times, the servers forget to put certain food items in so we have to remind them to bring out everything that we've ordered. Pretty much every single time we've gone over the last few times, the server forgot to put in a food item. They fixed it right away, but it's just something that we always have to keep in mind. And we always have to review the check to make sure that we've been charged correctly because there have been times where they completely didn't bring something and charged us anyway. So that needs to be fixed. We've also been given those little peel coupons and there's been issues when we actually use them. So I don't bother using them anymore because it doesn't seem like the staff is trained to actually accept them even though we're using them in compliance with all the rules. Otherwise, the service has improved since they first started opening but it's still really bad.
Excellent happy hour! The service is getting much better than before! Highly recommended!
My family went here for my husbands birthday dinner. The atmosphere was nice and the staff and food was even better. I would highly recommend to others...and I have already done so. Will be back soon.
Gyu-Kaku has a very nice ambiance and is a fun place to go to if you’re looking to try something new.
It was my first time and we went to celebrate my daughter's birthday. The food was absolutely delicious and our group was able to chat and enjoy our meals. Would highly recommend.
The food was very good, it’s the best barbecue we’ve been around Westchester
I love Gyu Kaku and for years went to the Astor Place location. At first, they had amazing servers like Caroline but they all left and the new servers were not as friendly or attentive. I recently discovered the White Plains location and it quickly became my favorite location all because of Jean. Jean was my very first server there and I return to this Location instead of Astor because of her. She is kind, efficient, intelligent, attentive and they are lucky to have her. She found my missing scarf and remembers my orders. Lol! I also love the music there. The place has a great energy. I have had other servers and have nothing to complain about but Jean is the best!