I'm afraid our dinner experience here was disappointing. They seemed under staffed and the staff who were there didn't seem up to the task. Although we had a reservation, we were told we should probably go somewhere else because they were backed up and we shouldn't expect to receive any food for at lease an hour. Strange. We decided to wait and once our table became available, no one was in a hurry to get us bread, give us menus, etc. Just a really wierd night.
Guglhupf has been our go-to restaurant for many years, but our latest experience was extremely disappointing. The front of house and wait staff was disorganized, and our entrees(we did not order apps. Shout out to their "Bread guy" for helping us not starve!) took ridiculous amount of time to reach our table(nearly 50 minutes). We watched as other patrons who were seated after us received their apps and entrees, paid, and left. Also when we did receive our food, my collard greens hadn't been washed properly and still had sand in them as did the microgreen garnish. My husband's meal which should have had a crispy outer crust was soggy and had obviously been left sitting out for a while. Our intention was to speak with management, but we were already late for a planned event. We have always had very positive experiences here in the past, so this was a complete shock to our systems. While we will still visit the bakery, I think it will be quite a while before we visit the restaurant again.
Service was great and enjoyed the dinner. The dessert was awesome.
We love Guglhupf- great evening with only exception being slow service to start- our drinks took a long time to come, and we were not offered bread and had to ask for it. Other than that- we had a great meal- cauliflower starter and shiitake mushroom dumplings were unusual and very good. Fish of the day was scallops- only 3 for the portion it for the price, reasonable and delicious. Steak was good not great. Chocolate mousse cake was very good. Their house made gin and tonic and green and Black Manhattan were very well- prepared and tasty.
Bad service made for bad experience
Great food and outstanding service!
Our compliments to the new chef! Wonderful food!
My husband and I loved this place. The atmosphere was lovely, our wine delicious, the food fantastic, and the staff wonderful. All these things made our dinner such a great time, and this was possibly my favorite Valentine’s Day dinner yet. The only negative about our experience was the wait. I believe the kitchen was behind because we did not get our first course until over an hour after our reservation. We both work in food service and so did not mind much; we know how hectic it can get. Despite the long wait, we thought the entire experience was worth it and would love to return to see what the usual menu is like.
Husband and I went to Guglhupf for Valentine’s Day and it was PERFECT. Romantic atmosphere, prix fix menu for the holiday with plenty of choices for each course. The food was superb. Very elegantly plated with generous portion sizes. Nice German beer selection and wine list. Truly great for a date night or special occasion!
Service between 1st and 2nd course was unusually slow with no explanation. The meal was overpriced even for a Valentines Day special menu. We expect more from a Durham institution. We’ll be skipping holidays at this restaurant.