I'm afraid our dinner experience here was disappointing. They seemed under staffed and the staff who were there didn't seem up to the task. Although we had a reservation, we were told we should probably go somewhere else because they were backed up and we shouldn't expect to receive any food for at lease an hour. Strange. We decided to wait and once our table became available, no one was in a hurry to get us bread, give us menus, etc. Just a really wierd night.
Guglhupf has been our go-to restaurant for many years, but our latest experience was extremely disappointing. The front of house and wait staff was disorganized, and our entrees(we did not order apps. Shout out to their "Bread guy" for helping us not starve!) took ridiculous amount of time to reach our table(nearly 50 minutes). We watched as other patrons who were seated after us received their apps and entrees, paid, and left. Also when we did receive our food, my collard greens hadn't been washed properly and still had sand in them as did the microgreen garnish. My husband's meal which should have had a crispy outer crust was soggy and had obviously been left sitting out for a while. Our intention was to speak with management, but we were already late for a planned event. We have always had very positive experiences here in the past, so this was a complete shock to our systems. While we will still visit the bakery, I think it will be quite a while before we visit the restaurant again.
Service was great and enjoyed the dinner. The dessert was awesome.
We love Guglhupf- great evening with only exception being slow service to start- our drinks took a long time to come, and we were not offered bread and had to ask for it. Other than that- we had a great meal- cauliflower starter and shiitake mushroom dumplings were unusual and very good. Fish of the day was scallops- only 3 for the portion it for the price, reasonable and delicious. Steak was good not great. Chocolate mousse cake was very good. Their house made gin and tonic and green and Black Manhattan were very well- prepared and tasty.
Bad service made for bad experience
Great food and outstanding service!
Our compliments to the new chef! Wonderful food!
My husband and I loved this place. The atmosphere was lovely, our wine delicious, the food fantastic, and the staff wonderful. All these things made our dinner such a great time, and this was possibly my favorite Valentine’s Day dinner yet. The only negative about our experience was the wait. I believe the kitchen was behind because we did not get our first course until over an hour after our reservation. We both work in food service and so did not mind much; we know how hectic it can get. Despite the long wait, we thought the entire experience was worth it and would love to return to see what the usual menu is like.
Husband and I went to Guglhupf for Valentine’s Day and it was PERFECT. Romantic atmosphere, prix fix menu for the holiday with plenty of choices for each course. The food was superb. Very elegantly plated with generous portion sizes. Nice German beer selection and wine list. Truly great for a date night or special occasion!
Service between 1st and 2nd course was unusually slow with no explanation. The meal was overpriced even for a Valentines Day special menu. We expect more from a Durham institution. We’ll be skipping holidays at this restaurant.
Valentine's Day Dinner menu very nicely done 4 course meal. Unique flavors and pleasant presentation. Thoroughly enjoyed the meal and the service. Restaurant will not disappoint you.
Valentines Day dinner. Great selection of food and very reasonable size portions. Nice high quality wines to match. Ate upstairs a little more intimate. Service quick but not rushed. Lovely evening.
Waiter forgot to put in one guest’s fish dinner so that person was without their meal for 3/4 of the dinner. Upstairs was cold because of blowing fans.
I love Guglhupf for brunch, and the ambiance is great for a romantic dinner too - but I was disappointed with the food and menu. My dinner was at 8pm. I was informed the fish dish (catch of the day) was already sold out. My date and I then decided to have a steak each - and we were told there's only one steak left (keep in mind, there are only 6 main items on the menu). So instead of the 2nd steak we decided to order the veggie goulash, which was surprisingly sour - we did not enjoy its taste and could not finish it.
I recommend sticking to brunch here...
Great family dining experience! We
Fabulous food, beautiful space. The cauliflower was an amazing starter, and I wish I could eat those potato dumplings everyday. Can’t wait to come back.
Food was amazing, service was amazing. I have no negative things to say and it has been added to our date night rotation.
First visit was during restaurant week and this place lived up the hype. Fabulous wait staff, amazingly creative food, and lovely atmosphere. We will return no doubt
We visited during Triangle Restaurant Week and the fixed price menu was wonderful. Every bite was delicious. Our wait person was friendly without being obtrusive. Great experience in a wonderful restaurant.
We went as a party of 3 on a busy Friday at 7 pm, with reservations during
triangle restaurant week. The food was very creative and beautifully presented. 2 of the entrees arrived just warm. The 3rd arrived 10 minutes later. The service tried to be good, but they were very busy keeping up with everyone. They accidentally brought our entrees before our starters. The starters were actually the best part. We paid $35 for the 3 course meal. Watch out for the wine prices, pretty high.
Great experience!! Food was different & taste great. The wait staff & hostess is friendly & helpful. The outdoor dining area is awesome. We enjoyed the whole dining experience!!!
Starting with their bakery breads and ending with their incredible desserts, this was a great meal. While the bakery and restaurant are owned by Germans, and the menu always has several great German dishes, they have a varied menu. The care with which they built the building and added art works is reflected in their foods. We are lucky enough to live close by and can drop in any time to the bakery.
Great indulgence but affordable. Creative cuisine and every representative of staff and ownership, and we had four "drop-bys",were responsive, receptive and interested/interesting.
Infrequent occasion for us, a date night during Restaurant Week, but we will become regulars. Chef, staff and ownership really worked to make our occassion memorable.
Food took a long time.
Lovely taste of the entire menu, and a wait staff that was incredibly kind and helpful.
This was an amazing find for dinner. The food was incredible. The staff were attentive and knowledgeable.
One of our favorites to get together with friends. Always enjoy the food. Save room for dessert!
Lovely restaurant with German cuisine! Definitely coming back!
We've been to Guglhupf multiple times. This visit was not up to standards. The primary problem was service, although our server was very pleasant. We said we were sharing the cheese plate. It came with only two pieces of toast. She said she'd bring more. She never did. It hardly mattered because the entrees arrived about 5 minutes after the appetizer cheese plate - we'd barely started it. That was way too fast. She forgot my wife's coffee order with our dessert. The food was fine, but I recall it as better, and the wine list remains quite nice and fairly priced. We'll give it another chance, but my overall grade of 4 stars was based on history more than this specific meal.
We had the spinach salad to start...which was amazing! Our waiter suggested the vitus beer because I like heffewiesen and it was really good! The viener schnitzel and venison stew were very good! We had the molasses creme brulee for dessert and was a nice spin off of your traditional creme brulee. If anyone likes whiskey definitely try their Japanese whiskey...my hubby enjoyed as it was very smooth and aromatic!