Granite City Food & Brewery - Naperville

Granite City Food & Brewery - Naperville reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. E

   Emily

   Chicago1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   All our food came out and not only looked good but tasted good as well, we had a large group and the food all came out timely together as well which is very appreciated. WE were able to host a larger group and still have conversation which was nice. We would come back again.
   

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2. D

   Donald VIP

   Chicago34 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   The hostess staff appears to be overstaffed and the wait staff clearly understaffed. The server did her best ands was very sweet. The food took forever and somehow managed to be cold when it was served. One chicken dish was dry and overcooked, the other chicken dish was just cold and cheese unmelted. The chicken sandwich was served with their homemade kettle chips which tasted of old oil and nothing else. Lack of salt or any discernible seasoning. They have really fallen in quality and I should have realized that when their parking lot was empty at 6:00 on a Friday night. Absolutely do not recommend.
   

   Granite City Food & Brewery - NapervilleResponded 4 days ago

   Hi Donald, I'm sorry to hear about your experience at Granite City Brewery. It’s disappointing to learn that the service and food quality fell short of your expectations. Your feedback regarding the wait times and the quality of the dishes is important, and we appreciate you bringing this to our attention. We will take action to look into these matters to improve future visits. Thank you for sharing your thoughts, and we hope to have the chance to serve you better next time.
   

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3. J

   James VIP

   Chicago27 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The server was not very attentive and was slow to take drink and food orders. When the food was ready it was sitting very long at the warming counter and the food was served cold. Also I would think a chicken sandwich would be constructed with a full chicken breast not previously prepared chicken nuggets. My wife’s buffalo chicken wrap was also served cold. Unfortunately if this type of service and food quality continues this restaurant will go under.
   

   Granite City Food & Brewery - NapervilleResponded 4 days ago

   Hi James, I'm truly sorry about your experience you shared with us. This is not the service nor food quality we stand by in our restaurant. Thank you for bring this to our attention so we can address these issues. We hope to see you soon!
   

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4. S

   Sarah VIP

   Chicago11 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Our waiter was amazing, refilled drinks quickly and very attentive for a busy evening. The food was just not up to the level I remember there. My burger was well done when asked for medium. My husband spicy chicken breast sandwich was chicken strips which was disappointing. The homemade chips have been replaced and looked like bottom of the bag for my serving. The beer was good as always but left disappointed in our food.
   

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5. S

   Sharon

   Chicago2 reviews

   1.0

   Dined on April 24, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food was basic and not great. My friend felt sick afterwards. Beer isn’t great. Waiter couldn’t get my drink order correct.
   

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6. B

   Brian

   Chicago4 reviews

   1.0

   Dined on April 20, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   The food was not good. We had the Easter brunch buffet. The variety was terrible. The food quality was very poor. I will not be back. It was absolutely not worth the money. We like the restaurant but the Easter buffet was terrible.
   

   Granite City Food & Brewery - NapervilleResponded on April 21, 2025

   Brian, I'm truly sorry to hear that your experience with our Easter brunch buffet at Granite City Brewery did not meet your expectations. We appreciate your feedback regarding the food variety and quality, and it’s disappointing to learn that we fell short. Your comments are valuable to us, and we will take action to look into this matter to improve our offerings. Thank you for sharing your thoughts, and we hope to have the chance to serve you better in the future.
   

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7. c

   casey

   Chicago25 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great buffet as always. Disappointed that asking for Marco and a table we weee set out in the patio area at a 6top for 2 of us and we saw Marco serving in the other patio area!
   

   Granite City Food & Brewery - NapervilleResponded on April 21, 2025

   Thank you, Casey, for your feedback! We're glad to hear you enjoyed the buffet at Granite City Brewery. We apologize for the seating situation and that Marco was serving in another area. Your comments are important to us, and we will take action to look into this matter. We appreciate your support and hope to provide you with an even better experience on your next visit!
   

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8. A

   Ann

   Chicago12 reviews

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We had 10 people and one high chair and we were very crowded at a table for 8. Buffet was good but could have a better selection of desserts. We had to stack empty plates because they weren’t cleared often. On Easter when so busy with large family groups the music was too loud!
   

   Granite City Food & Brewery - NapervilleResponded on April 21, 2025

   Hi Ann, Thank you for sharing your experience at Granite City Brewery. We're glad you enjoyed the buffet but regret that the seating arrangement and dessert selection did not meet your expectations. Your feedback about plate clearing and the music volume during busy times is important to us. We will take action to address these issues. We appreciate your input and hope to provide you with a better experience during your next visit.
   

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9. H

   Heidi

   Chicago13 reviews

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Dessert area was lacking. Coffee not included in price.
   

   Granite City Food & Brewery - NapervilleResponded on April 23, 2025

   Heidi, thank you for your feedback about your visit to Granite City Brewery. We're glad to hear you enjoyed your time with us. We appreciate your comments regarding the dessert area and the coffee pricing, and we will certainly look into these matters to improve our offerings. Your insights are valuable, and we hope to welcome you back soon for an even better experience.
   

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10. P

    Paul VIP

    Chicago18 reviews

    3.0

    Dined on April 20, 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 2

    The one appetizer and two entrees for $25 or $35 is a great deal these days. We will definitely come back just to try other menu items. We had the $35 option and had the blistered Brussel sprouts as our appetizer. They were not good. Sauce was way too vinegar-y. I had the asian salad but was so big it would be for 3 or more meals. My fiancé had the breaded chicken which she enjoyed. We were there on a Saturday night at 7:30 and it was pretty dead in there. We'll give it another try for sure, but it's not like this was an especially memorable meal.
    

    Granite City Food & Brewery - NapervilleResponded on April 21, 2025

    Hi Paul, Thank you for sharing your thoughts about your visit to Granite City Brewery. We're glad you enjoyed the value of the appetizer and entrees, but we're sorry to hear that the Brussels sprouts did not meet your expectations. Your feedback about the portion sizes and overall experience is valuable to us. We will take action to look into these issues to enhance our offerings. We appreciate your willingness to give us another try and hope your next visit will be more memorable.
    

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