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Private note sent to Management about service experience.
Our server, Mary, was wonderful! She found the perfect balance between offering great service and not being intrusive while doing so. The meal was very well-prepared and the whole experience a memorable one! Thank you to all the staff who worked during their holiday to make it truly memorable for guests like us.
One of the best thanksgiving dinner ever
We went for the Thanksgiving Buffet, and I doubt we'll go back. First, let me be clear, the food and the service were both wonderful. The planning of this event, however, could not have been worse. We arrived about 45 minutes early, and found a line of nearly 100 people waiting. With no guidance or direction, we had to ask around to find that we had to wait in the huge line, pay (including a pre-determined tip), then find another counter to turn in our receipt so we could be called for dinner. During this we learned they were running over an hour behind schedule. Again, the poor staff soldiered through and did a great job, and the meal itself was wonderful. But whoever decided to take nearly 2500 reservations and run a cattle herd of a line with no assistance should be fired. There's no excuse for a Omni property to run such a shoddy, amateur operation, especially at Thanksgiving.
Overpriced, understaffed and zero coordination on a "special event". The entire grand ballroom foyer was crowded with confused families and parents with crying small children. Standing in Multiple lines that went both ways. Our "dinner" was overpriced for $150 for two adults but we are still waiting to correct improper charges of 181 on our card.
I wish I could share pictures including a grandmother sitting in the stairway with her head slung in her hands so the management can do a better job getting their act together next time
The food was delicious, but this was the biggest disaster of organization and planning on the staff's part that I have ever seen. Hour + long lines, upset people, horrible customer service, overall set up for a bad experience.
I arrived and waited over an hour to be seated after my reservation time. my handicap brother had to stand as there was no where for him to sit. I was overcharged on my credit card by 100.00 that I am now calling accounts receivable to get corrected. The food wasn't overly hot. it was luke warm. the music was loud but luckily we sat in the back. I would think those who sat near the music probably felt it was disruptive. it was pretty inside. it was only a memorable experience due to the stress and failure of a good experience. I would not recommend this dining experience. we traveled 8 hours to stand for over an hour and be overcharged on our credit card. there were elderly people in wheelchairs pressed up against the wall waiting and pregnant women standing for a great length of time. no one was even there to explain why the situation was the way it was. I feel bad that my guests of 8 had a very poor thanksgiving experience.
A reservation time is just that. It was my wedding weekend and having to wait in line behind a huge loud crowd of people. There should have been an information station or someone explaining the process. I love GPI. I lived in Asheville and worked down the road at the Red Cross, and had many blood drives there. But this was unorganized and I was upset. The cost was too high. The food was good, but not even getting a soda with out paying for it was unfortunate. The staff just keep directing us to the bar as if it would make the wait any less. The two line concept was not a good idea and confused most everyone. I will NOT be back for thanksgiving. I waited 3 months to take my bride there and I regret it.
They oversold what could've been a lovely experience for Thanksgiving. I paid $250 for my 2 teenagers and me to eat in what was a glorified Golden Coral type experience. People with reservations (myself included) had to wait 2 hours to eat. The entire hotel was overrun. No parking and we were treated like herded cattle. Never again.
Overall the idea was great - big ballroom decorated with ice sculptures, trays of tasty food, live music, and many tables scattered throughout. HOWEVER, there was not enough planning or staff to seat and serve all 2,600 people that had reservations. The line to wait in just to pay was almost 100 people long, taking an hour to get to the two cashiers available to take your money. Then there was another line - nearly 20 people long - to get to the two hostesses who were seating folks. Seemingly everyone had reservations, however there was no order as to who was in line and when they were being seated. The Grove Park Inn was totally unprepared for this many people, and reservations were a joke. Also, the amount quoted on line was $59.00 per person. What was not mentioned was the 20% resort fee and 20% gratuity plus tax, which brought the total to over $75 per person. The food was good, thank goodness we were serving ourselves buffet-style, as the wait staff was sparse. I will not go back to this Thanksgiving event and recommend to others that they do not attend either.
It took us 30 minutes to check in for our reservation and then another 30 minutes to be seated. There were many empty tables so we couldn't understand why the wait. The service staff did not check on us for water and coffee refills unless we flagged them down and empty plates sat on the table during the entire meal. We were very disappointed in the whole experience and for $59 per person expected better service. The food was outstanding but the wait and service was unacceptable. I would not recommend the Thanksgiving Buffet to anyone and will not go again. I also made a comment on TripAdvisor and saw that other people had the same experience that we had and were just as upset.
Pretty good food. Very disorganized getting in. They couldn't handle the Thanksgiving surge.
My family and I had dinner at the Grove Park Inn Thanksgiving 2015. It was excellent!! The food was awesome - shrimp, crab legs, carving station, endless salads, the best mac and cheese EVER.... and probably the best bread pudding and pecan pie I have ever had. The staff were super nice and accommodating. All the guests were in festive moods and interacted happily with each other. So much food to choose from - I can't even list it all. I'm sure we will make this a yearly family tradition. I highly recommend it! Loved the live music as well.
This was our second year doing the Grove Park Thanksgiving buffet. However, last year we were in the blue ridge dining room which is much nicer. We had no service. NOBODY came to ask if we wanted drinks. My husband cleared our own plates. It was not nearly as good as last year and we will not be returning.
We had an absolutely wonderful Thanksgiving Day throughout the entire Grove Park Inn but we were expecting to be in the Blue Ridge Room instead of the ballroom. (Our error). Make sure you choose the correct room for your buffet. There is no view at all. The ambiance of the 2 buffet areas are night and day. Luckily it was a beautiful day and we were able to take the rest our wine outside to enjoy the views. We also wandered throughout the Inn and loved everything else.