Gilly's at The B.O.B.
My boyfriend and I went to Gilly’s last Friday and had an upsetting experience. I had received a $50 gift card from my workplace for the Gilmore restaurants so we decided to use this treat at Gilly’s, a place we normally would not go to because of the cost. At the end of our meal when we went to pay with our gift card, we were told the gift cards were not working that day and our waitress would have to see if they were fixed. She came back and said they could not accept the card and offered a 10% discount. We were not told upon arrival about the gift cards being down, there were no signs, nothing. All we received was $5.00 off our $50.00 bill. I found this to be very frustrating and felt that the restaurant should have honored their cards or at least showed more concern for people who went with the intent of using a gift card and were not made aware this was not a possibility until after their meal. Had they told us at the beginning, we would have chosen another restaurant. Overall it was a disappointing experience at Gilly’s.
Had a great time there and the food was excellent. The staff was polite and made sure we were happy with our time there.
Food was very good and reasonably priced. Location was perfect for dinner then a performance at Van Andel.
Very average food, you could get this quality of food at applebees. We got a burger and the pork butt sandwich, burger was not good pork butt was very tough and not cut into small enough pieces to be in a sandwich. Will not be coming back
We weren't sure how we would feel about the change in 'menu' to BBQ, since we had gone to Gilly's a number of times before it switched, but we were pleasantly surprised by it. Brandon was fun, energetic and knowable about the menu. The food was plentiful, good and so glad there were some gluten free options too! Thanks for a great meal! We will return.
Our service was very good. Our server was polite and answered our questions about the food and beverages. Our only complaint was that the food didn't come out quite how it was described in the menu and it wasn't completely hot. It was warm, but we like our food to seem like it just came off the grill or out of the oven. The Mississippi Mud Pie was very tasty, but it also had ice crystals on it.
Over all great food for a great price! My group and I got our food right away which was very impressive!
Caught up with a friend from college. Food was excellent. Very tasty and lots of options. Made my drink to taste. It was perfect. A great place to go. Highly recommend.
Great time, great food, a little to loud for conversation.
Well between your ( open table app) and gilleys we did not have a table and they would not accommodate us so we could not eat. Because we did not have a reservation because we made it through open table turns out was very open at all!
I was disappointed with the host. I was called to verify reservation. They told me to come early n we would b seated then orders would b promptly taken at 5pm. Host was rude we were waiting at the bar n had a drink. We did not get seated until 530ish. The bar staff n restraunt staff were amazing n the food was fabulous!!
Really need to educate the host staff on customer service and being polite. They were not that busy!!
Awesome food, and great environment!
First time in Gilly's. Seated promptly in a busy setting. Server was slow to approach and welcome. Took drink order and took food order when returning with drinks (mixed and water). Order placed and that was received promptly by a different server. Did not see server for 15 mins after food delivered and out of water. The food was very good. Will I return? Probably, but may just be for a drink and appetizers.
Can’t wait to go back!
This was our first time here the food was really good and we really enjoyed ourselves
I'm not sure if it was because they had patrons attending the hockey or if it was just our server.
The meal came way too quickly... we hadn't even eaten much of our starter when the main meal came out.
In addition after we had eaten the server didn't ask us if we wanted anything else... she just gave us the bill.
Good food, just needed more attention to details from the server.
The environment and service were very good. I enjoyed the smokehouse Cobb salad with chicken. My husband said his brisket sandwich was good but the portions were smaller than expected for the price. We are glad we tried it but don’t know that we would necessarily need to go back due to the fact there are so many great restaurants in GR to try!
SErvice was good. Disappointed in food. I should have gone with my gut pork or tostadas but went with the burger because it looked good but was disappointed. Ramen pot was super salty.
Really good smoked meats!! Ribs were good, the brisket was VERY good, and the chicken was tasty (maybe a little dry). Many choices of sauces to try and good size portions. Even had some "Ramen" soup that was very tasty with noodles and lots of meat in it. I had a birthday which offered a discount. So if you want a good beer (IPA for me) and very tasty and hearty meal at a reasonable price I would say you can't miss. Only reason for the 4s is that the waitress was a little inattentive but she was busy so, whatever.
Everything was good, except for the food. I did burntends, and some of the pieces were nothing, but fat. The crust of the burnt ends, was burnt with no flavor, but burnt taste. The sauce was used a lot, just to cover the taste of burnt, and the dryness. The wife got Mac and cheese with chicken. She said it tasted like regular Mac and cheese from a box, and the chicken was hard to find. I mean there was hardly any chicken what so ever.
Person brought the food and left, we asked where the cole slaw was and to bring BBQ Sauce. She left and never came back. When they finally brought the beers to the table they were wrong all over. My husband had to get up to find the server to have someone come help us he asked the manager to have the server come over but the manager never did come over to check on us then after that.
Ehhhh lipstick mark on my glass, hair in my girls drink. Slow service. Oyster were good though
Food was great!
It was a wonderful experience prior to a concert. Server was friendly and helpful. She did a great job. Food was very good. Drinks were great.
Went to Gilly's for supper prior to the 7:30 p.m. Trans Siberian Orchestra show. Our server, Charlotte, was an absolute gem. She was attentive without being overbearing which is something that in my opinion is missing these days. The food was very good and not terribly pricey. All-in-all we had a very good time at Gilly's.
Pre Seger show dinner with our son and daughter in law. Great meals, could be a little better in the GF and DF choices. Server did excellent for such a busy night
Thoroughly enjoyed the food, service and atmosphere.
Overall a good experience but menu cna be a bit pricy for what you get. I liked my meal but the couple we went with said it was very dry. The waitress told him to out sauce on it - really? Offered nothing else - when we got the bill they did take 20% off.
This was our first time at Gilly's and we loved it! Our waitress was knowledgeable and helpful. Service overall was great and food came out quick! We tried the half chicken and the burnt ends with the parmesan garlic fries and coleslaw. Food was so tasty and filling. Can't wait to go back!
They were out of a bunch of food 30 minutes into opening. The staff didn’t tell you this until you were trying to order the basic items they were out of like chicken and potatoes. Entrees came out before appetizers that were ordered 25 minutes apart from each other. On a popular weekend in Grand Rapids, I had higher expectations. Really disappointed!
We were there for my daughters 21st birthday. I'd recommend getting the tostadas! They are all awesome!
Food was good for the price. I got the 4oz brisket which I knew would be small but it was half fat. I got maybe 5 bites. Broccoli salad needs more ingredients and the corn was disappointing. I would return for another try.
They certainly do not stick to there 5 PM opening. We waited until almost 530 PM before being able to go in. One of the workers at the front desk kept having to go into the restuarant to ask what was going on. Not the best 1st experience. Wasnt to impressed with the bbq. Definitely not worth the price for the food you get.
Server was excellent. My wife and I attend concerts at 20 monroe live. Some confusion on concert nite special. Will be back due to server we had and the genuine care he showed for us !!!
The service was great and the food was delicious! I can’t wait to go back!
Delicious drinks & dinner before our concert at 20 Monroe Live
If you are looking for a place to be able to have a conversation...this is not the place.
The music was so loud that we could not hear each other from across the table.
After we complained for the second time they turned down the volume however it wasnt long before it went right back up. Really? How about just some background music?
Really disappointed in staff this go around, and we really enjoy this place. Food was great as always, service was however subpar. Waitress got our orders wrong, took an excessive time to receive our drinks when it wasn’t even busy....even forgetting we had ordered drinks on one occasion. Additionally felt rushed out when we wanted to order dessert. Was disappointed as we had taken friends here for the first time and service was crummy.
Our server was awesome!! Our food came out super quick and was delicious.
Great food. Great service