Gilbey's Seafood and Steak
Steak was overcooked and service was good but slow. Overworked staff made for an experience which could stand improvement!
The service was ok, food was not very good. A friend who was with us ordered the fried shrimp and it was actually undercooked. Large shrimp should be butterflied. I and another friend ordered chicken and shrimp scampi and it was dry. My husband ordered a steak sandwich and it came with nothing on the bun except meat. Could have been better. All around, very disappointed.
The food (steak) was not as good as last year. I’d go back just to double check but....
We are locals and have been talking about trying this out for awhile. We were VERY disappointed in all aspects. We were greeted at the door by a gentlemen that just grabbed 2 menus and said 2 and walked away? So we followed. The overall ambiance of the place is open and cold. He took us to the back and seated us at a large both. The seats were torn and covered with nasty looking duck tape to repair the tears. Sliding in the tape would stick to your legs. NICE!. The waitress followed up and informed us we could enjoy one of their penny cocktails. ( first one is a penny ) So we both picked one. Best part of the night. She informed us of their special for the the night prime rib. I choose that and asked for medium rare. My wife choose the chicken piccata. My steak was about 1/2" thick end cut that was well done. Tough as a shoe. I thought a special would be a specialty not just a cheap hunk of meat. My wife's piccata tasted like no other piccata we have ever had? It was uneditable just like mine. Needless to say we won't be back.
We visited the restaurant on New Years Eve and it was evident that they were either under-staffed or just overwhelmed. It took a long period of time to put in our various orders and then to receive them. The waiter, who exhibited earlier patience, was visibly frustrated toward the end of our two hour stay. The food was not memorable and was not hot upon receipt. We do not know if we will be returning.
We were there New Years Eve and restaurant was very crowded. Servers were not organized so it took a long time to get our drink and then to order. The food came out in a reasonable length of time. The food was very good. Floor extremely slippery. Something needs to be done about the floor.
Food is consistently prepared and well presented. Menu has some nice choices. Steak and seafood are both good choices. Ambiance is much nicer than the location would lead you to believe.
There were 10 of us each ordering something different - everyone was pleased.
Staff friendly,appetizers and desert was better than the main course.We where celebrating our anniversary.Nice restaurant
We hit the happy hour and it was amazing! The food and prices are spot on! Penny drink? That is amazing!
Really tasty food. Simple, no frills, but everything done just right, and presented beautifully. Simple, fresh local ingredients. Best tasting shrimp around. The food tastes so home-made and fresh. Supper yummy oysters Rockefeller, and gumbo with shrimp tasting so fresh, as if it were just made a minute ago. My only suggestion would be to make the amount of veggies in entrees a bit more generous. We go there every year for Christmas Eve dinner, while visiting the Gulf Coast. This is one of few places around that's open on that day. They also have a smallish, but very well chosen wine selection featuring old time favorites that you don't normally see in a restaurant. Service is friendly, if sometimes a bit disorganized do to extreme business. Wait staff do the right thing of not bugging you to much. All in all, a highly recommended place, our all time favorite, and the most important thing: food is of really good quality done by a measured and tasteful cook.
Management is the obvious issue. They should staff appropriately and trust the staff. Micromanaging from the owner only made things worse. Several tables were served cold food. Also, we were served the wrong bottle of wine. Spent $150.00 for $15 worth of quality. The 2 waitresses on the floor were great.
A bit disappointing for a Christmas Eve meal. Only a few places open
Wow- 4 diners, waited 1.5 hours for food, then mine cold and had to be sent back. We had finished our bottle of wine before food arrived!
Lighting fierce, loke a school cafeteria.
Our server was very attentive and the food was fantastic. We will definitely be back.
Each dining experience has had impeccable customer service! Steaks have always been exactly as ordered! Clean and personable atmosphere. Highly recommend!
Love Gilbey’s food, service and ambiance!
Our waiter was very professional but he may have been the only one waiting tables that night and it was a slow Thursday night. It took over an hour before we got our food, so clearly something was off in the kitchen. The food was good, I had the filet. The wine selection was just ok. Disappointed they no longer have sushi on the menu.
Unfortunately we did not have a good experience at this restaurant. The service was very slow, our appetizer was delivered to another table and we never received a replacement, and the fried seafood was mediocre at best.
Waiter was great, however the last two times we have dined the kitchen staff was extremely slow. They definitely need more help in the kitchen.
Vacationing from the Midwest, this restaurant was recommended by the SpringHill suite hotel. The drinks were especially well made.
The food was good but service was awful. There were only two servers who were also responsible for answering phones, seating people, playing food, etc. Lines of people were waiting to be seated and no one even acknowledged them. The two owners of the restaurant stood and watched and did nothing. We saw two different parties of 20 people leave after not even being greeted. I have never seen such nonchalant owners. We asked our server if this was a unique experience and he said unfortunately it was not. Apparently the owners don’t care about their business or employees. We won’t be back.
They were short staffed when we arrived. The hostess was filling in as a waitress. The manager was doing his best to cover the gaps while a second waiter arrived and attempted to get the dining room caughtup on service. The hostess became our waitress and she did a great job at attending to several tables on her own. Food was good but not outstanding.
We were looking forward to a nice steak dinner since we had been there before and were pleased with our meal. All our steaks were over cooked and our waiter forgot about us. We were out of water and tea most of the meal. We had to notify someone that we needed our check. I’m not usually a complainer but this was definitely a disappointment for our special occasion.
My salmon was great! My husband's ribeye had to be replaced as the 1st one tasted like fish. The 2nd ribeye was much better.
Over all meal was great. Steak my wife got was tops, shrimp breading was a little too done, but good. Went back two nights later and enjoyed another good meal.
Food was very good and William, our waiter, was outstanding!
Excellent service & food. We’ll be back the next time we’re in town
Dinner was a fiasco and sort of funny. We ordered their baked oysters and they were pathetically overcooked. The oysters themselves were tiny amounting to perhaps half a teaspoon. Flavor was okay you get little for the money. Giving up on seafood, we ordered steaks. My wife's ribeye was remarkably thin but cooked as ordered, medium rare. My strip steak was of decent size but raw. I mean blue raw and cold. It was as if the "chef" removed it from a cooler, brushed it with soy to give it color, seasoned it lightly and sent it out. I ate a little and did not finish it. We didn't have time to send it back. They were served with little twice-baked potatoes. Service was slow and uneven. The fun part of the evening was the musical entertainment. They had a duo that I don't believe had ever played together. They played a total of four songs, hardly recognizable, with long interludes during which they tried to teach each other or arrange songs. I laughed myself silly. The wine list apparently made up of whatever the distributor has on special each week. I had a mediocre Australian blend complete with screwcap. This place doesn't even try.
Menu significantly smaller than last time I ate here, and quality significantly down. Probably won’t eat here again.
Definitely not the place to go for steaks. Three out of our party ordered steak and not one had a good experience. Seafood and appetizers were good.
Ninety minutes to get food. Other diners were served and out before we had our food. Server apologized and said that the manager would talk to us. Never did and no real explanation. The manager should be responsible.
We felt like maybe using OpenTable put us on the bad list?
Four of the five meals were good but the special was very poor.
We honestly can’t remember such a poor experience.
Family vacation. We've been here before and were treated well. Our group had a variety of menu items--soup, salad, crab cakes, oysters, steak, shrimp pasta--everything was well prepared, attractively presented, and delicious. Google reviews on this place are mixed, but our experience was terrific. Will be back!
The look of the restaurant is really strange and badly thought out. There was duct tape on our booth! The lights were super bright and had zero ambiance. The food was fair at best. My shrimp was very very salty and my husband’s salmon was over cooked. For 3 of us our bill was over $100. The oysters were good though! And our server was good.
This is one of the worst restaurants I’ve ever been to. The ambiance is like they put tables and chairs in an Office Depot. The food was awful (Caesar had Italian dressing on it, mashed potatoes were cubes potatoes with a mashed sauce on top, steak was mostly fat, but the edible part was so undercooked it had to be sent back, the bottle of Cabernet we ordered came in a carafe so we never saw the bottle and it was some sort of carbonated red drink that we couldn’t even consider drinking, but definitely not the wine we ordered or paid for). Don’t let the sign and modern surrounding restaurants fool you-there’s a reason why this place will be the only one with available reservations.
Menu had changed from 2017. They removed two favorites. Our waiter was so bad that our evening was ruined. Much too expensive for poor service. Food quality has diminished. It has gone from being a don’t miss to probably won’t go back. Too bad!
Took over an hour to get food. Wasn’t that crowded either.
Do not let the outside modern sign fool you. Terrible, over priced food. Decor was hideous. We are from Iowa and come to the area for vacation and this is a definite no go again! Our server was very kind, I will give her a plus.
We have been here several times before and food and service was always excellent. The restaurant is now under new management and service was poor and steaks were overcooked. It also took 45 minutes to get our meal. The manager apologized and said they had several large parties and the kitchen couldn't keep up. We live here and will not go back.
Not good - there was a reason this was the only place without a wait