Gertrude's - Phoenix

4.2
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3372 Reviews
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$31 to $50
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Contemporary American

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Casual
Gertrude’s Restaurant, nestled inside the Desert Botanical Garden, offers a fresh new food experience focusing on ingredients directly from growers in Arizona and the surrounding region.
What 3372 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.2
food
4.4
service
4.0
ambience
3.9
value
Noise · Moderate
85% of people would recommend it to a friend
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JH
New York Area
1 review
Dined 3 days ago
Overall 3food 3service 5ambience 5

Gertrude’s restaurant is a welcome relief from the formulaic, fast food type places that dominate the valley. To say the menu is unusual is an understatement. The food is expertly prepared and artistically presented. Some portions tend to be small which is further aggravated by being over priced. Example: three scallops priced at $37. So, be ready to spend $$ on fancy, unusual fare.

OT
Washington DC
4 reviews
Dined 6 days ago
Overall 5food 5service 5ambience 3

The meal was excellent: the risotto was the best one I’ve ever had. The server was very attentive, but yet not too disruptive

m
1 review
Dined 7 days ago
Overall 5food 3service 5ambience 5

We each ordered the shrimp from the "sides" menu and 2 different veggies, fingerling potatoes -which were much too good and mixed veggies- crisp and tasty..

OT
Phoenix
110 reviews
Dined 7 days ago
Overall 3food 3service 4ambience 1

We went there to eat in the garden. The garden was torn up and no one told us. We were seated outdoors Under some glaring lights and sitting on some gravel underfoot. Very unappealing. The server was quite good and some of the drinks were as well. But the food was mostly oversalted and the hamburger was mealy. Very disappointed.

m
Columbus
2 reviews
Dined 7 days ago
Overall 4food 4service 4ambience 5

The food was not as good as usual. Brocolli was very tough and uncooked it the stir fry. The server was not very attentive and did not bring everything asked for. Had to get another person to get dessert menu and check.

M
Phoenix
14 reviews
Dined 7 days ago
Overall 5food 5service 5ambience 5

Gertrude’s features unusually fishes such as Wild Boar in Green Chile Sauce, as well as en excellent, creamy Risotto with Wild Mushrooms. All perfectly prepared and served quickly and courteously

OT
Phoenix
10 reviews
Dined on October 10, 2019
Overall 5food 5service 5ambience 5

This is my go to location to bring any visiting family or friends. It’s also my favorite spot to celebrate an occasion.

p
Seattle
4 reviews
Dined on October 10, 2019
Overall 5food 5service 5ambience 2

We had a excellent server. She checked with us throughout our meal. She was very friendly and offered food/drink suggestions. The food was excellent. We didn't care for the dirt floor on the outside seating. The patio wasn't open and that is much nicer for outside dining.

JS
Phoenix
2 reviews
Dined on October 10, 2019
Overall 2food 3service 3ambience 2

The outside was being remodeled and no one told us that when we requested outside. Loud and dark inside. Charged us for incorrect wine. Food was just ok. We eat here at least once per year and was disappointed this time. Menu was very hard to read

DB
San Francisco
2 reviews
Dined on October 10, 2019
Overall 5food 5service 5ambience 4

We ate the daily special, a Reuben sandwich, at the bar since the restaurant space is lessened during the patio remodel. Food was delicious and the service professional, cheerful and friendly. We had a great birthday celebration there and will be back.

MD
Phoenix
15 reviews
Dined on October 4, 2019
Overall 5food 5service 5ambience 5

My boyfriend & I went to a concert at the Gardens. We had dinner at Gertrude's before. The food was delicious. And how nice that the restaurant was quiet enough that we could have a conversation.

CT
Orange County
2 reviews
Dined on September 28, 2019
Overall 4food 4service 5ambience 5

It was nice to be there dining at the garden. The service is great, the foods are better then expected but the garden can be clean abit. Other then that, it’s nice.

DE
Phoenix
1 review
Dined on September 28, 2019
Overall 5food 4service 5ambience 4

We have a very sensitive Celiac and dairy allergy. Kristen our server as well as the manager took SUPER care of us, with full dialogue with the chef and confirmation of ingredients. We have been many times and every time they have taken the same high level of care. They make it a great experience. Also the temporary patio dining is spectacular. I know they are planning to keep it as a bar area but wish they would keep it as permanent dining space. We understand the kitchen has a limit on # of meals-per-hour they can support ;-). Thank you!

DW
Cincinnati
2 reviews
Dined on June 30, 2019
Overall 5food 5service 5ambience 5

One of the very best meals I’ve ever had! I ordered the Grains & Seeds Bowl (made with cracked freekah, sunflower seeds, hemp hearts, chia seeds, walnuts, radish, edamame, dragon fruit, and a balsamic reduction). YUMMO. Absolutely wonderfully light and refreshing after the 113°heat!

And they threw in dessert on the house, so I chose the Mexican Lime Butter Tart (with Toasted Marshmallow + Candied Chili) but had it packed to go. Highly recommend this place if you ever go to Phoenix and visit the Desert Botanical Garden!

SJ
1 review
Dined on June 30, 2019
Overall 5food 5service 5ambience 4

We had a wonderful waiter, very attentive, and full of knowledge about the meals. We lucked out and got there on the last day the restaurant was open before renovations. Can't wait to see the "new" decor.
By the way I had the white chocolate french toast. Yum!

LC
Phoenix
1 review
Dined on June 29, 2019
Overall 4food 4service 5ambience 5

Lovely, fresh, locally grown food. our waiter was outstanding and a vert enchanted garden environment. Will return to Gertrudes.

KS
1 review
Dined on June 28, 2019
Overall 5food 5service 5ambience 3

Great food and drink. Service was excellent. Loved the brussel sprouts. Dessert was delicious as well.

JI
San Diego
1 review
Dined on June 23, 2019
Overall 4food 4service 4ambience 4

Beautiful location in the botanical garden. Go to the garden too. Food was good. I know they are in the desert but getting wild salmon over farmed salmon would be a better food choice. They are closing for a renovation so the place should become even better. They had fun and tasty non alcoholic drinks refreshing in the heat.

OT
Phoenix
62 reviews
Dined on June 23, 2019
Overall 3food 3service 3ambience 2

It is nice to have this restaurant if you are visiting the Botanical Garden but not worth the effort if you are wanting a special place to dine out.

JW
Las Vegas
2 reviews
Dined on June 22, 2019
Overall 2food 2service 1ambience 4

We have dined at Gertrude's on numerous occasions while vacationing. All past experience has been very good. This time was horrendous. It started when we ordered a crab dip appetizer with a hair on the plate. The plate was white and the hair was dark. Seems like a basic prerequisite to not serve clients a hairy plate. I then had to get up and ask for a new plate as I could not get their attention from my seat. At no time during our entire visit was there a simple apology of any kind; never mind any type of bill credit or free dessert/cocktail. Very disappointing. What I believe was the manager on duty (middle-aged woman) who was the person that served us the hairy plate, had a surly disposition. Maybe a bad day, but in the end you are in the service business.

Disappointing for sure and it will be quite some time if ever, that we return to Gertrude's

M
1 review
Dined on June 22, 2019
Overall 4food 3service 4ambience 4

My grains and seeds bowl was delicious. The hummus was inedible. Please change your recipe.

W
1 review
Dined on June 20, 2019
Overall 2food 2service 1ambience 2

We were given the choice of indoor or outdoor seating online when making the reservation. Since this restaurant is at a botanical garden, outdoor seemed like a nice option so we could enjoy the garden views. Upon arrival, we were informed they didn't have the outdoor seating ready, they tried to make claims that it was so hot most people wouldn't want to sit outside because they don't have a misting system, but they said if we really wanted to sit out there they could make us a table. Not wanting to create more work for people we opted for the indoor seating, with disappointment. They were also hosting a party so the restaurant was terribly loud, I could barely converse with my husband over the din, yet another reason it would've been nicer for us to be outdoors (we're used to the heat, we are locals). The waiter seemed distracted by the party, he brought my husband two flat sodas, made up odd stories about why the soda was flat (involving "cans" when it was obviously soda from a dispenser lacking enough carbonation), & he never received a drinkable beverage, yet we paid for it. The tofu appetizer was bland and boring, needed a dipping sauce at the least. I was excited that they had a couple of vegan and gluten free options, but the entire experience was a let down. Especially for the prices, it was an utter disappointment.

RS
1 review
Dined on June 15, 2019
Overall 4food 4service 2ambience 3

The food was really good and I got a huge portion for the price, which was nice. However, the service was extremely slow, considering the restaurant was not very busy.

MB
Springfield
1 review
Dined on June 13, 2019
Overall 5food 5service 5ambience 5

Good food. Unique dishes that tasted well.. definitely going back

BF
Phoenix
1 review
Dined on June 11, 2019
Overall 5food 5service 5ambience 5

Outstanding customer experience! Service level was perfect. Food was of the highest quality, delicious and more than adequate in portion size quantity. Great evening out. Highly recommend.

DG
Phoenix
2 reviews
Dined on June 9, 2019
Overall 5food 4service 5ambience 5

Great ambiance and service. Loved the Prickly Pear Mimosa!

E
Chicago
10 reviews
Dined on June 8, 2019
Overall 5food 5service 5ambience 5

This place is awesome!! The botanical gardens are great too! Our waiter was just attentive enough. The menu is small but has something for everyone. The smoked tofu was great, so was the risotto and grain salad. We will be back.

CG
1 review
Dined on June 7, 2019
Overall 2food 1service 2ambience 4

Food was terrible, forget the price.. Would not return or recommend.

HM
1 review
Dined on June 5, 2019
Overall 4food 4service 5ambience 4

I would have preferred outside seating but it was to hot to sit outside. Noise level was very high inside but better than being outside in the heat. Food was good, service was great. I would come back in the fall so I could enjoy the outdoor setting and less noise.

m
Phoenix
26 reviews
Dined on June 1, 2019
Overall 4food 4service 4ambience 4

The menu is a bit all over the place. I really wish this restaurant would focus on the Southwest, given their location at the DBG. Would love to see some creative use of cactus and other native plants. That said, the ahi tuna was wonderful. The thai pasta was just OK. The setting is beautiful and it was very nice out on the patio.

MH
Las Vegas
1 review
Dined on May 31, 2019
Overall 3food 3service 3ambience 3

Very limited menu and service that needs much improvement

CP
1 review
Dined on May 29, 2019
Overall 5food 4service 5ambience 5

Staff was more than accommodating. Intending to pick up tickets for Ballet in the Garden I found the box office closed but my dinner reservation conflicted with the time to pick up the tickets when box office was to open. The staff arranged to hold my dinner so that I could slip out to pick up tickets. Although my reservation was made late and patio was full, the staff arranged my table so I could have full view of the patio with all the vegetation and the beautiful glass artist work of Dale Chihuly. I warned the waiter that I drink lots of water hoping he would see to keeping my glass refilled. He brought me my own carafe of water. I felt like a princess. I had not had prickly pear cactus pads since living in Texas. The grilled Grilled Nopales was treat. The prickly pear here in my AZ yard have so many spines/prickles I cannot scrape them all off to cook.

WC
1 review
Dined on May 28, 2019
Overall 3food 3service 3ambience 5

The ambiance was incredible
Service was adequate
Food was delicious
Price of food was way to expensive for quantity of serving
Was once one of my favorites, now moved down the list

f
Phoenix
8 reviews
Dined on May 28, 2019
Overall 5food 4service 5ambience 5

Gertrude's is one of my favorite restaurants in Phoenix. It is situated in my favorite place to visit- the Desert Botanical Gardens, so that is a win/win for me.

DO
1 review
Dined on May 28, 2019
Overall 5food 5service 5ambience 5

Just a great atmosphere, great food and everyone was so friendly. I will come back with my girlfriend for sure in the future.

k
1 review
Dined on May 28, 2019
Overall 4food 5service 4ambience 4

Took cousin and her husband to celebrate her 68th birthday. We are all vegan. We all had different dishes and they were very tasty. We especially liked the beet cheesecake, but didn't like the long wait to get it.

CS
Phoenix
32 reviews
Dined on May 27, 2019
Overall 2food 1service 4ambience 5

This used to be a favorite place to eat and unwind... such beautiful surroundings. BUT WOW... the food has really terrible lately. The last two times I have dined it has been awful. I had the scallops this time, and they were so over cooked it had the texture of rubber and the mole was smothering and overpowering. Our server was kind but never came over once we received our food (from another server) to see if everything was ok... I ate what I could as we had another engagement to get to. We actually waited quite awhile to get our check.
Too bad... we used to dine here regularly... maybe we’ll try breakfast again... it’s hard to mess up breakfast food right?

HB
Phoenix
1 review
Dined on May 27, 2019
Overall 5food 5service 5ambience 5

Only small complaint, I wish you guys did brunch on days outside of the weekend. Otherwise fantastic.

JH
1 review
Dined on May 26, 2019
Overall 5food 5service 5ambience 5

Breakfast bowl with Clianto fried rice was excellent. Rose sangria was light and refreshing

DN
Phoenix
3 reviews
Dined on May 26, 2019
Overall 5food 5service 5ambience 5

The food was delicious, and our server John was wonderful. The menu is very different, and we took great delight in choosing. I also appreciated their list of Arizona wines. Definitely going back!

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