I had misarable experience trying to have business meals/breakfast and lunch there back to back. The place is so beautiful and tables are not too close, perfect for business meals and I wanted to invite 3 business partnerts with different time slots, so I called them a day before and got a table for few hours. Upon my arrival, I explained my booking to 2 persons at the reception, but their first response was "We dont understand" period. I explained several times but their response was still "We dont understand what you want. We dont do that here". (I waited for a manager to come, and he let me get a table in the end.) Maybe it was not how they operate their business there, being worried if customers would really eat or not, but their face showingthat they were annoyed made me feel sad. My experience was followed by other sad experiences when wait staff didnt get us menu for 15 minues or didnt come take orders for lunch for another 10 mins, resulting my business partners getting worried what was going on. The staffs might not be happy at work? I dont know but hope it wont happen to other customers.
The venue is as beautiful as any restaurant in any city. Daytime is prettier because of the natural light coming through the glass ceiling. For a special occasion it is memorable. It is easy to talk and visit. They allow enough room between table to allow private conversation. I would be happy to go again
Pleasant and pretty atmosphere. Lots of choices for delicious breakfast. Attentive service.
Lovely decor not to be missed!
What started poorly, ended up delightful. We were seated at 12:05, not very busy yet, but our order was not taken until 12:30. At 1:05 we still not have any food nor any feedback from our server. The other tables around us were being served.
We were celebrating a special friend's 88th birthday and she was quite excited to be there enjoying the beautiful room. I went to speak to the manager, Antonio, who was on the day 3 of this new job. He went to check on our order and shortly after that our food was served. I asked the server, Elena what had happened and she replied, "the kitchen is backed up". No apologies at all.
We were enjoying our entrees, and Antonio returned to check on us and said he was inviting us to this luncheon. Wow! That was very generous of him and the Garden Court. Our friend was quite pleased with his attention to pleasing us. After we finished, we sat enjoying our time together. To our surprise, Elena and Antonio presented us with 3 delicious desserts. They were both very nice and hoped that we would return as happy patrons.
Great staff. Seriously kind and attentive- and that's the major selling point here. That and the atmosphere. However, if you're considering value or "bang for your buck" I'd go elsewhere. Breakfast buffet is 40$ per person, so you're really looking at about $100 for a 2 person breakfast after tip. For that price, the food just wasn't up to snuff. Your selection is standard Western food- french toast/fruit/eggs... And the flavor/quality is nothing special- not bad or anything, just not worth the price tag.
Overall- Great staff, but overpriced average breakfast.
It seemed like the people who work in Palace hotel are very stressful. I got no smile when I step in the hotel, and walk at the lobby. Same thing at the receptionist of the Garden court. The waitress who serve us only provided so so service, I even recognized we miss a welcome fruit dishes that every table got one but not us. How could he miss it, that must be put on each table before the customer place their order. The most important thing is when I check the other waitress, they are doing quite well. Always smile and keep asking how things go to their service table. The food is ok, but not great. The environment is great for any occasion. I might go again if I feel I have better luck in that moment.
The Garden Court is always gorgeous and has a great staff. We had somewhat of a rough start, and the manager Andre, and the next staff to take care of us, Walter, went above and beyond to turn the experience around and exceed any sort of expectations. The restaurant was already a favorite, their care really says something to create customer loyalty. For anyone who has not been there it’s good for bringing friends and family, and also brunch and high tea. Easily one of the most beautiful rooms to dine in, in the city.
I have had lunch at this restaurants at least 10 times and I always enjoy ambience. It is the most beautiful on SF but it is very pricy!
We loved the room. However, we ordered the calamari and it arrived very cold. Our salad was also bland and lacked seasoning, perhaps just a miss in the kitchen. The amazing room seems to force the food to require “keeping up with it”... so when the food arrived cold, it seemed to be an amplified missing.
I can imagine the cooks have their work cut out for them trying to keep the food as amazing as the room.
The Beautiful Garden court is so elegant, and service is perfect. The food is very good, pricy for lunch.
The Garden Court in the Palace Hotel is that wonderful experience you expect from such a special venue. The room's beauty is unsurpassed, service is top notch and the food is as ample as it is delicious.
I was disappointed that the Sunday Brunch Buffet was discontinued some time ago. The website says it still exists. However, the room is so beautiful, the staff so friendly (but not overly so) and the ambiance so relaxing that we didn't really mind. The food was good, but not very exciting, the portions on the European side, small by American standards, but sufficient. I remarked to my companions that we would have a lovely meal and leave feeling overly fed and that is exactly what happened. The live music, piano and bass, was good and the musicians very cordial. Overall a lovely experience.
Pure elegance. The food was perfect, the setting was nothing short of stunning, and the service was ideal. Attentive, yet not bothersome. We visit The Palace once a year and this has become a tradition.
Beautiful palace ,love the chandeliers . I was looking forward to a grate breakfast. My Waiter was not very enthusiastic serving our table, he spoke very few words buffet or a la carte. I had to get up and ask for more coffee. After 15 minutes they send someone else to service our table, he was much more attantive and professional. We didn't finish our breakfast not a very good experience for $100.00 2 coffees 2 orenge juices and some bread. I was expecting more like WELCOME TO THE COURT YARD, MAY I OFFERE COFFEE, ORENGE JUICE, ICE WATER. PLEASE POOR SERVICE DOESN'T DO JUSTICE TO THIS BEAUTIFUL PLACE.
The location is gorgeous, but the food is just so-so and the service is also just ok. Given the price tag ($76/person for afternoon tea + glass of sparkling wine), I would have expected more.
- Food: the mini black sesame cream puff was excellent. Aside from that, nothing to write home about. We got a chocolate covered strawberry, an egg tart, a chocolate dipped almond cookie, and some kind of a chocolate shell thingy filled with cream. Nothing special about the savories either (chicken salad, smoked salmon, etc.)...basically lacking originality whatsoever.
- Service: inattentive. I made a reservation through OpenTable. Even though they did have my reservation, I did not receive dining points. After contacting OpenTable I found out that the restaurant had erroneously canceled my reservation! I had also mentioned in the comment section that we were celebrating Valentine's Day - however, we received a complimentary piece of cheesecake with a "Happy Birthday" message.
- Ambiance: the live harp performance was nice. However, combined with the proximity to the adjacent table (and the size of the table - my husband and I were sitting across from each other), it made our conversation quite cumbersome, requiring us to scream at each other.
Had the High Tea in the Garden Court. Lovely atmosphere with a "harpist" playing during our stay
Went for tea. Had the signature tea. The atmosphere is what we went for and that did not disappoint. My sister and I both thought that for the idea of a fabulous tea there would have been a bit more care taken to check on the actual tea. We were hoping for a second teapot and no one ever asked how we were doing. Bummer.
Date with mother
Very disappointed by my lunch experience here on a Sunday. The setting was beautiful and Parisian but the food and service mediocre. Did something happen to this hotel's management from years ago? I do not know if this the reason. I'm paying premium prices for a nice lunch but neither my food or my companion's food was tasty at all despite a gourmet menu. The only thing that was good was the $6 fresh squeezed orange that was only about half a glass. The fire alarm kept going off but no waiter came by to tell us not to be alarmed and we were supposed to just accept it as a fact of dining there. A server wouldn't give us water bc he wasn't our waiter and we had to ask multiple times. In the end, we packed a wafflette to go and asked for accompanying syrup so the waiter proceeded to drown the waffle directly with syrup instead of including it separately in a small plastic container. Quality of service and food was just simply poor and in sharp contrast to the elegant setting (not to mention the pricey price tag).
It was my mom’s wish to celebrate her 85th Birthday for brunch at the Palace Hotel. My mom has so many fond memories of coming to the Palace as a child so this had special meaning for her. Besides the interior being très elegant, the service was excellent. The food presentation was superb. A nice plus was hearing the live jazz & standards music in the background.
Bad table. Bad chairs. Stuck in corner. Long initial wait for service
Beautiful restaurant, the Palace is always spectacular. Food was barely average. The ham in my omelette was terrible and the eggs overdone. The service, while friendly, was slow. May have been the result of kitchen issues.
I do love the Palace and have been going there since childhood.
Love this place! It is stunning and the ambiance is lovely. Perfect for any special occasion or just to spoil yourself for brunch. We will be back for sure!
The ambiance during the day, especially with the skylight, is terrific, and the food is very good. However, prices are sky-high, and a person -- at least this person -- gives thoughtful consideration prior to committing to a meal here. I don't scrimp on my meals, yet the Garden Court remains a rare treat. I've never had a bad experience in the GC.
All and all our dining experience was good. When coming to the Palace we like to leave all our worries and political issue outside and step into a beautiful memory of by gone era. Having the waiters wear Union 2 buttons on their uniforms is a "political statement" and one I do not want thrown in my face while trying to have a nice lunch and leave the politics outside. I say this having been in a Union for years. I just don't understand why we who are patronizing the Garden Court have to see this while having lunch. What's next, "I am for Trump" buttons?
Thanks for listening. Holly C. Kully
Front desk hostess was rude and unprofessional. The waiter was too slow, no service and didn’t know how to recommend the food menu and wine list. When I ask him to recommend some sprinkling wine for us, he said everything is on the list, he just read the name of the sprinkling wine names for us. I will never go back . Horrible service!
Scones taste really good. Nice tea selections. A little bit on the pricey side because of location.
The Garden Court at the world famous Palace Hotel is a must when in San Francisco. The hotel itself is an institution and the Garden Court beneath the fabulous glass atrium is a work of art. The food and cocktails are first rate (kudos to our handsome, personable bartender, John!)
I highly recommend the Garden Court!
The breakfast buffet was great with lots of yummy food. The srvice needs improving. (Didn't fill up my coffee even once. ) A bit overpriced
A beautiful setting worthy of a Victorian Grand Dame hotel. The food is fine, if pricey. The setting makes the experience, however. Had the crab salad for lunch, which the waiter explained was a speciality. Generous amount of crab with greens and green goddess dressing on the side. Wonderful bread. I think I just have an east coast bias when it comes to crab. It seems tasteless, regardless of when or where I get it on this coast.
Beautiful & classic ambiance. Excellent service from over all staff. Our server, Amado was superb, friendly & efficient. Love this place! Have been dining here for years.
Comfortable ambience and the staff were all really nice. The sandwiches and desserts were so fine and delicate—very enjoyable and definitely visually appetizing. Only complaint was towards our waitress that kept forgetting about us and rushing off to help other guests. Luckily other staff were attentive and served us on multiple occasions, from the initial servings of tea & sandwiches, to refills and packing up. I have more complaints about her, but everything/everyone else made up for her. A must visit and experience!!
Afternoon tea service is wonderful. Delicious sandwiches and delightful dessert bites accompy the many choices for tea. A harpist plays classic tunes in a beautiful glass domed room. It doesn’t get much better!
Host was extremely rude to us. Disappointing as I made a reservation and they were very rude when I asked a question.
The lady placed my spoon very rudely on the table, and ran away when I needed it for my coffee, kinda like I don't want to even serve you. Also when she brought food to the table she just said watch out and placed the food in front of me without Informing me in a polite way. She seem like she was forced to work there vs being excited to work at a beauty hotel. The food was cold. It's not a place to eat at, just maybe for pictures and having a cup of coffee.
The food and ambiance was excellent. Great setting for a business breakfast. The waitstaff were ok, not great. I would definitely return!
They used to have a great Bruch at this place. Apparently they don’t do that anymore. That’s a pity. It was THE place to go. Not any more.
All was well with brunch except the indoor temperature of the Garden Court was very cold for my liking. This was January but I was dressed in a warm sweater and it was still chilly.
We went here because my mother-in-law wanted us to experience this S.F. historical landmark. She believed that they had a weekly Sunday brunch. We were very dissapointed that they no longer did a brunch. Needless to say the room is stunning. A relic from another time. We were seated perfectly to enjoy the piano and singer.
As for the food, I got the bagels and smoked salmon. It was beautifully arranged and tasted good. The other people in the party got burgers which were good, but cold. My mother-in-law got an omelet with toast. Her toast was cold and when they brought new toast the omelet was cold. Service was not very good. It was also extremely pricey for what we ordered.
I would say definitely you should see the room, and experience the ambiance, but just go for drinks.