Our initial experience was absolutely horrible. It took over ten minutes for our initial server to come to our table. It took another waiter to realize we were not helped yet. When our waitress finally did arrive, she was very short with us and you could tell she just did not want to wait on us. After seeing how see was treating her other tables, I became upset because she was much more attentive to them than my wife and I. The only thing I could figure was, we were a young couple, while the rest of her tables were older couples and she didn’t want to be bothered with us because maybe she thought her tip wasn’t going to be that good; well you should not judge a book by a cover because my wife and I are a six figure income couple. Our initial waitress was a lady with like a British accent. I finally asked for a different waiter and our request was granted and we got Travis. Travis was amazing!! Travis is the reason I am sure this restaurant is rated 5 stars on most platforms. Unfortunately, I can not rate this restaurant 5 stars because of our initial experience, but Travis did make our experience wonderful once he took over our table and my wife and I will be back.
I recommend that someone talk to our initial waitress. I do not know her name because she never told us, but she has like a British accent and black hair. This waitress needs to know that you treat all customers the same and to give all her tables the same level of service, you do not pick and choose.
Please tell Travis thank you and we will be back to see Travis!!
Excellent service and food was superb! Very enjoyable dining experience for our anniversary! Thank you!
We took our friends from Naperville and they absolutely loved Frankie’s. From the food to the drinks and of course Mr Frankie himself. Our friends said will definitely be back. Thanks Frankie😘
Fabulous food & service!!!
Whitefish and Salmon were both superb!
Open Table and Frankie’s was great. Good way to book reservations and the restaurant was fantastic.
My husband and I had not been to Frankie's before. The food was outstanding and
Jeff, our server, was very helpful in choosing a wine for me. We will definitely return.
Always a pleasure to go, they treat you like you are there every night.
Warm owners and friendly staff .
Food is always good, many specials.
We have been regulars here for many years. Never disappointed. We both had seafood entrees. We always count on Frankie's for fresh, well-prepared seafood, and homemade pasta dishes. It's one of the few scratch kitchens around this area and we definitely will continue to go.
The food comes out hot and everything is cooked to perfection. And the food is sooooo good. Our waitress always does a great job. Always good to see Frankie roaming and greeting customers and Angela too. We always feel welcomed.
Excellent food and service. We just love this restaurant
Always an enjoyable evening at Frankie's. Staff is friendly and welcoming. Food is good. We split a salad special and then two appetizer orders. Not the usual meal deal...but it works for us! The salad was incredible...had roasted pumpkin with bleu cheese and nuts and pumpkin seeds. OMG...unforgettable!
The sausage and peppers app was very generous...I am just surprised it was heaped onto a smaller plate. Made it a bit messy when trying to spoon serving onto our plates. It has a thick & hearty gravy which we like. Lastly the calamari was delicious. Fried, not grilled. I've had it other places where the crust is darker. However the way they prepare means the calamari meat is not rubbery! Very tasty and again, very generous portions.
Fabulous as usual.Service great .Food incredible .Frankie treats you like you are a family member.Lucky to have this place in our area.
When we have a special occasion, we normally come to Frankie’s and this was our anniversary. Frankie’s did not disappoint and made this night even more special!
Two of us went for dinner & both ordered a pasta dish. Nice cocktail, beer & wine selection. The service was attentive. We will be back.
The food here is excellent. (All the neighbors and locals know that!) The service folks are always excellent. Trust them to make the right suggestions and recommendations.
When the restaurant is fully booked, the noise level of conversations can be elevated. This is NOT the place to come for a quiet little hideaway for two. It would help if the piped-in music was turned down a bit.
Fabulous as usual!!! Frankie is a wonderful host!!
Frankie's has become our favorite restaurant for date night so we decided to bring the entire family for a birthday celebration. The food is phenomenal and the service friendly and attentive, even with our party of 11 people. I can't recommend Frankie's enough and encourage newcomers to try it especially if you love Italian food.
Amazing food. Having just visited Rome a couple months ago, this is as authentic as it gets! Will absolutely be coming back! If it's possible, the service was even better than the food!
Excellent food and service. Frankie's is one of our favorite places to be for a special night out or just when I don't want to cook.
This was our first visit. The food was very good. My husband had lasagna which was a good mix of pasta cheese and sauce. I had the lobster ravioli the flavor was very good but could have been hotter. The bread was a bit stale to us. Our server brought over limoncello at the end of our meal compliments of the owner...that was delicious!
We had a lovely dinner. The food was delicious, we were not rushed, and the service was very good.
Unfortunately they placed our table for 8 right next to their live music and that made conversation impossible. You almost had to yell to be heard and could not hear the response. They didn't tell me in advance and could not change the location. Our main purpose was to get together and converse as well as have a fine dinner. That didn't happen. Very disappointed.
Frankie’s Ristorante is the best of the best! They make their own pasta in house. Incredible food, staff, owners, atmosphere! Our favorite!
On this particular night my husband and I came in so we could dine and listen to music. We normally do not go out to eat on a Friday night but I had received the email about live music and we were excited about this. We made our reservations and arrived at 5:45. The hostess sat us at a table at the far back of the main dinning room. I told her we came in to eat and listen to music. She said we would be fine because the music was so loud we could hear it back where we were sitting. So let me tell you, the entire hour or so we could not hear anything. Upon leaving, I approached the hostess with our disappointment, and rather then apologize, she came up with every excuse under the sun why it was not her fault. The music was played in your other dinning room and yes it was her fault. It was a expensive evening for us, we enjoyed our dinner but unfortunately NO music!
Always a great time, great food and best staff anyone could ask for.
A wonderful dinner & Travis treated us like royalty!!!!
Always the best
An overall excellent experience and I intend to dine at Frankie's more often.
For the first time had not so good meal pasta was hard along with 2 of my daughters dishes waiter took them back but at that point dinner was over maybe just a bad night but definitely disappointed
Was great food as usual and the staff was outstanding!! They always make you feel like your eating dinner with family!
food was good and service was excellent. food was hot when served. would recommend to family and friends. will be back soon
Lovely dinner, the food was very good and the Owner came around a couple times to make sure everything was going well. I really appreciated that.
Great ambiance, service . The entire meal was an experience. Highly recommend this place.
Always a great time. Excellent food and great service!
Delicious as always, love the lasagna with vodka sauce!! Karen our waitress was great! Love Frankie’s Ristorante!!
We had a great time here with our group of friends. Our server Karen was hilarious! Everything was so good! Those basil martinis tho! My husband and I come here often and glad our friends enjoyed it as much as us. Thank you for the limoncello Frankie
We always enjoy dining at Frankie's. Our server Karen was outstanding.
Great food. Great service. Great company. Never a bad meal here. Highly recommend ❤️