Frankie's Italian Kitchen & Bar

Frankie's Italian Kitchen & Bar reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Derek

   Edmonton1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent options, reasonable prices. Good was amazing and fast
   

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2. R

   Rob

   Vancouver2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, service, ambiance and value! Packed on a Sunday night! Impressive! Reviewed by fellow restauranteur
   

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3. W

   Will

   Vancouver16 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food was amazing and service was top notch. A little noisy and more family oriented then I thought . But an overall great experience. Definitely will be back .
   

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4. D

   David VIP

   Vancouver21 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All the pasta is made in house. Beef carpaccio was delicious
   

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5. t

   tomo

   Vancouver1 review

   2.0

   Dined on May 2, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   All tomatosauce based dishes were extremely salty. The flatbread, on the other hand, lacked enough salt to give it a nice flavour.
   

   Frankie's Italian Kitchen & BarResponded on May 2, 2025

   Hi Tomo, Thank you for your visit. We're disappointed to hear our food didn’t hit the mark for you. We appreciate you giving us a try.
   

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6. S

   Samantha

   Vancouver2 reviews

   4.0

   Dined on April 27, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was amazing but our waiter missed a few basic service points. - empty drink glasses not cleared and no second drink offered. - ordered a starter and 2 mains. Food came quickly but it was only the mains. We didn’t want to wait to eat and did not talk to the server about it. Started was not on the bill. - no quality check during dinner (otherwise we would have asked for second drinks) - when dinner was cleared no offer of dessert menu or coffee. - server left us at our table for 10 minutes without no return offering dessert. - we got tired of waiting and finally had to glad him down for the bill.
   

   Frankie's Italian Kitchen & BarResponded on May 2, 2025

   Hi Samantha, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the food, but we're truly sorry to learn that the service didn’t meet your expectations. It sounds like we missed several key touchpoints that are essential to providing a smooth and attentive dining experience. It sounds like we missed a few important steps—like checking in during your meal, offering additional drinks, and following up with dessert. These are things we should always get right, and we appreciate you pointing them out so we can work with our team to improve. We’d love to have you back for a better experience and show you the level of service we’re aiming for. Thanks again for the honest review—it truly helps us get better. - Judy T. Guest Service Manager
   

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7. C

   Christine

   Vancouver29 reviews

   5.0

   Dined on April 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Appetizers, dinners, cocktails were all fabulous! Our server was so kind, fun and did an excellent job!
   

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8. S

   Staci VIP

   Vancouver28 reviews

   4.0

   Dined on April 23, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Good was great. Booked thinking we were going to have the breakfast buffet we have had several times before but it wasn’t on. Coffee was good but not HOT (warm), food was excellent. Ordered the Italian sausage with my breakfast and it was spicy! Wish this was stated on menu. Restaurant is clean and conveniently located near BC Place and Roger’s Arena.
   

   Frankie's Italian Kitchen & BarResponded on May 2, 2025

   Hi Staci, Thanks so much for your visit. We're glad to hear you enjoyed our coffee and food event though the buffet wasn't available this time. We appreciate your feedback and hope to see you again soon.
   

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9. D

   Dorothy

   London2 reviews

   5.0

   Dined on April 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful food and good service with a lovely ambiance and nice music
   

   Frankie's Italian Kitchen & BarResponded on May 2, 2025

   Hi Dorothy, Thanks so much for the kind words! We’re thrilled you enjoyed the food, service, and ambiance. Hope to see you again soon!
   

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10. M

    Martha

    Vancouver1 review

    2.0

    Dined on April 20, 2025

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 2

    We had gone to Frankies in Chilliwack many times and the food and ambience was excellent. We thought we would try the Frankie's downtown and were disappointed. It seems like a sad hotel restaurant chain. We were placed in a small booth in the back even though the restaurant was mostly empty and then were ignored for l5 minutes until we called over a server. The menu was much different, less seasonal and much heavier. Our server was excellent once we had one but she couldn't make up for the horrible food. Overall won't be coming back when there are much better restaurants nearby.
    

    Frankie's Italian Kitchen & BarResponded on April 21, 2025

    Hi Martha, Thanks so much for sharing your feedback. I’m really sorry to hear your experience at our downtown location didn’t live up to what you’ve come to enjoy at our Chilliwack spot—that’s definitely not the kind of visit we want our guests to have. It’s disappointing to hear you were seated in the back and left waiting, especially with the dining room mostly empty. That shouldn’t have happened, and we’ll be following up with our team to make sure we’re being more attentive from the get-go. We really appreciate you giving us a try and taking the time to share your thoughts. I hope one day we’ll get a chance to turn things around for you. - Judy T. Guest Service Manager
    

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