Frankie's Italian Kitchen & Bar

Commentaires sur le restaurant Frankie's Italian Kitchen & Bar de personnes qui y ont mangé. Selon des cotes récentes.

1. t

   tomo

   Vancouver1 commentaire

   2.0

   Y est allé il y a 1 jour

   1. Cote globale 2
   2. Nourriture 1
   3. Service 4
   4. Ambiance 4

   All tomatosauce based dishes were extremely salty. The flatbread, on the other hand, lacked enough salt to give it a nice flavour.
   

   Frankie's Italian Kitchen & BarA répondu il y a 1 jour

   Hi Tomo, Thank you for your visit. We're disappointed to hear our food didn’t hit the mark for you. We appreciate you giving us a try.
   

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2. S

   Samantha

   Vancouver2 commentaires

   4.0

   Y est allé il y a 6 jours

   1. Cote globale 4
   2. Nourriture 5
   3. Service 3
   4. Ambiance 4

   Food was amazing but our waiter missed a few basic service points. - empty drink glasses not cleared and no second drink offered. - ordered a starter and 2 mains. Food came quickly but it was only the mains. We didn’t want to wait to eat and did not talk to the server about it. Started was not on the bill. - no quality check during dinner (otherwise we would have asked for second drinks) - when dinner was cleared no offer of dessert menu or coffee. - server left us at our table for 10 minutes without no return offering dessert. - we got tired of waiting and finally had to glad him down for the bill.
   

   Frankie's Italian Kitchen & BarA répondu il y a 1 jour

   Hi Samantha, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the food, but we're truly sorry to learn that the service didn’t meet your expectations. It sounds like we missed several key touchpoints that are essential to providing a smooth and attentive dining experience. It sounds like we missed a few important steps—like checking in during your meal, offering additional drinks, and following up with dessert. These are things we should always get right, and we appreciate you pointing them out so we can work with our team to improve. We’d love to have you back for a better experience and show you the level of service we’re aiming for. Thanks again for the honest review—it truly helps us get better. - Judy T. Guest Service Manager
   

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3. C

   Christine

   Vancouver29 commentaires

   5.0

   Y est allé le 24 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Appetizers, dinners, cocktails were all fabulous! Our server was so kind, fun and did an excellent job!
   

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4. S

   Staci VIP

   Vancouver28 commentaires

   4.0

   Y est allé le 23 avril 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 5

   Good was great. Booked thinking we were going to have the breakfast buffet we have had several times before but it wasn’t on. Coffee was good but not HOT (warm), food was excellent. Ordered the Italian sausage with my breakfast and it was spicy! Wish this was stated on menu. Restaurant is clean and conveniently located near BC Place and Roger’s Arena.
   

   Frankie's Italian Kitchen & BarA répondu il y a 1 jour

   Hi Staci, Thanks so much for your visit. We're glad to hear you enjoyed our coffee and food event though the buffet wasn't available this time. We appreciate your feedback and hope to see you again soon.
   

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5. D

   Dorothy

   Londres2 commentaires

   5.0

   Y est allé le 21 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Beautiful food and good service with a lovely ambiance and nice music
   

   Frankie's Italian Kitchen & BarA répondu il y a 1 jour

   Hi Dorothy, Thanks so much for the kind words! We’re thrilled you enjoyed the food, service, and ambiance. Hope to see you again soon!
   

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6. M

   Martha

   Vancouver1 commentaire

   2.0

   Y est allé le 20 avril 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 4
   4. Ambiance 2

   We had gone to Frankies in Chilliwack many times and the food and ambience was excellent. We thought we would try the Frankie's downtown and were disappointed. It seems like a sad hotel restaurant chain. We were placed in a small booth in the back even though the restaurant was mostly empty and then were ignored for l5 minutes until we called over a server. The menu was much different, less seasonal and much heavier. Our server was excellent once we had one but she couldn't make up for the horrible food. Overall won't be coming back when there are much better restaurants nearby.
   

   Frankie's Italian Kitchen & BarA répondu le 21 avril 2025

   Hi Martha, Thanks so much for sharing your feedback. I’m really sorry to hear your experience at our downtown location didn’t live up to what you’ve come to enjoy at our Chilliwack spot—that’s definitely not the kind of visit we want our guests to have. It’s disappointing to hear you were seated in the back and left waiting, especially with the dining room mostly empty. That shouldn’t have happened, and we’ll be following up with our team to make sure we’re being more attentive from the get-go. We really appreciate you giving us a try and taking the time to share your thoughts. I hope one day we’ll get a chance to turn things around for you. - Judy T. Guest Service Manager
   

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7. K

   Kevin

   Vancouver3 commentaires

   5.0

   Y est allé le 17 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Our waitress was very good and efficient. We never felt neglected and she took great care of the needs of the table. Great service and experience. Thank You
   

   Frankie's Italian Kitchen & BarA répondu le 21 avril 2025

   Hi Kevin, Thank you so much for your 5-star review! We’re glad to hear you had such a great experience and that your server took such good care of you. We really appreciate you taking the time to leave a review, and we hope to welcome you back again soon.
   

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8. C

   Cathal VIP

   Vancouver2 commentaires

   5.0

   Y est allé le 12 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Great energy, vibe and food. Staff amazing. Went next door for jazz after dinner. Great night.
   

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9. S

   Sarbjit

   Vancouver9 commentaires

   5.0

   Y est allé le 12 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Very nice restaurant and food is great. Service is good as well however noise is a bit too much.
   

   Frankie's Italian Kitchen & BarA répondu le 21 avril 2025

   Hi Sarbit, Thank you so much for your 5-star review! We’re so happy to hear you enjoyed the food and service. We totally understand that noise can sometimes be a bit much before a Canucks home game, and we appreciate you sharing your thoughts. We hope to welcome you back soon. - Judy T. Guest Service Manager
   

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10. C

    Clare VIP

    Vancouver16 commentaires

    3.0

    Y est allé le 8 avril 2025

    1. Cote globale 3
    2. Nourriture 3
    3. Service 5
    4. Ambiance 4

    Tried the casarecce boscaiola and it definitely delivered in terms of portion size. Couldnt really taste the truffle though and pasta was alil overcooked (just for my preference). But lots of sauce which was nice to mop up with bread. 7/10. The calamari unfortunately was not very crispy. 4/10. Price overall is reasonable. Service was very fast! Atmosphere borders cosy/romantic with the dim lighting and booths. Music leaned more towards upbeat though
    

    Frankie's Italian Kitchen & BarA répondu le 9 avril 2025

    Hi Clare, Thanks so much for taking the time to share your thoughts with us! We're really happy to hear you enjoyed the portion size of the Casarecce Boscaiola, and we totally agree that a good sauce is always perfect for mopping up with some bread! We’re sorry the truffle didn’t shine through as much as you’d hoped. We’re also bummed the calamari didn’t hit the crispy mark for you – that’s something we’ll take another look at. On the bright side, we’re glad the fast service and cozy, romantic vibe of the place stood out to you! Thanks again for your feedback. - Judy T. Guest Service Manager
    

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