Frank & Alberts

4.2
1033 Reviews
$31 to $50
Contemporary American
What will it be? Whether you crave a hearty breakfast, a healthy lunch or a slow, savored evening feast, Frank & Albert’s is ready to take your order. Named in honor of the Biltmore’s bold and visionary architects, this relaxed bistro serves up welcoming portions of American classics and daily specials in a radiant setting.
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Private Dining

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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Limited number of seated diners
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 1033 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.2
food
4.3
service
4.2
ambience
3.9
value
Noise · Moderate
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RW
RileyW
1 review
Dined 3 days ago
Overall5food4service5ambience5

Our server Kenneth was super nice and friendly. He made us laugh so hard.

Frank & Alberts
Responded 2 hours ago

Riley, thank you for taking the time to let us know how much you enjoyed our service. We will make sure that Kenneth knows how much you enjoyed his attentive hospitality. We can't wait to see you again at Frank & Albert's! Abby Murtagh General Manager

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AT
AmandaT
London
1 review
Dined on September 6, 2021
Overall2food3service3ambience2

Poor management - took ages to be seated and restaurant was nearly empty

Frank & Alberts
Responded 6 days ago

Amanda, thank you for reviewing your dining experience. We are disappointed to learn about the concerns you mentioned, and we appreciate your patience while waiting to be seated. We also apologize that you did not enjoy your meal to the fullest. We have addressed your comments appropriately and value your feedback as we are continually striving to improve our guest services. We hope you give us the opportunity to make it up to you and the hospitality you deserve. Abby Murtagh General Manager

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OT
vipOpenTable Diner
Phoenix
15 reviews
Dined on August 31, 2021
Overall5food5service5ambience5

Phenomenal breakfast.

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OT
vipOpenTable Diner
Phoenix
15 reviews
Dined on August 30, 2021
Overall5food5service5ambience5

Best breakfast in the area. Wonderful food great atmosphere. Highly recommend.

OT
vipOpenTable Diner
Phoenix
15 reviews
Dined on August 29, 2021
Overall5food5service5ambience5

Best breakfast in the area!
Wonderful food, staff & atmosphere.

MZ
MarkZ
Phoenix
10 reviews
Dined on August 28, 2021
Overall3food3service4ambience3

Went for the Prime Rib on Saturday night. Sold out by my 8:15 reservation. Actually was told they sold out by 6:30. How does this happen?
Anyway, decided on the New York Strip with side of brocholi, was served carrots in place of brocholi. Waiter did not come by the table to check on us until the meal was over.
He was apologetic about the mixup and even threw in a free desert. This would be a great place for a cheeseburger on a sunday. Not what I expected for my Saturday night.
Food was OK, not great. I will go back to the BIltmore, just not here.

OT
vipOpenTable Diner
Phoenix
15 reviews
Dined on August 25, 2021
Overall5food5service5ambience5

Best breakfast in town.

OT
vipOpenTable Diner
Phoenix
15 reviews
Dined on August 24, 2021
Overall5food5service5ambience5

The best!!!

OT
vipOpenTable Diner
Phoenix
15 reviews
Dined on August 23, 2021
Overall5food5service5ambience5

Wonderful breakfast! The F highly recommend. The fruit plate is delicious; fresh & tasty.
Service is outstanding. Stephanie is great; above & beyond.

OT
vipOpenTable Diner
Phoenix
15 reviews
Dined on August 22, 2021
Overall5food5service5ambience5

Best salads in Phoenix

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OT
vipOpenTable Diner
Phoenix
15 reviews
Dined on August 22, 2021
Overall5food5service5ambience5

Best breakfast spot in the Phoenix area.

OT
vipOpenTable Diner
Phoenix
15 reviews
Dined on August 21, 2021
Overall5food5service5ambience5

Great food, service better people.

A
vipAmylynntaylor
Phoenix
5 reviews
Dined on August 21, 2021
Overall4food4service5ambience3

The service was outstanding but wish the old days of fancy brunch.

OT
vipOpenTable Diner
Phoenix
15 reviews
Dined on August 21, 2021
Overall5food5service5ambience5

Another phenomenal breakfast; thanks. See you tomorrow morning.

OT
vipOpenTable Diner
Phoenix
15 reviews
Dined on August 20, 2021
Overall5food5service5ambience5

Dinner lots of smiles & laughs. All the servers are outstanding. Ken simply goes above & beyond to make people laugh & smile.

OT
vipOpenTable Diner
Phoenix
15 reviews
Dined on August 20, 2021
Overall5food5service5ambience5

Phenomenal food, service & atmosphere. See you soon. 😎

WF
WineandFoodLover
Portland
2 reviews
Dined on August 15, 2021
Overall3food4service3ambience3

The food was good. Parking is a walk if you do self park. Service was slow, especially given the restaurant wasn't very full. Pricey, but good food.

K
Klee
Phoenix
8 reviews
Dined on August 14, 2021
Overall5food5service5ambience5

Amazing atmosphere, great service and delicious food. Thank you 🙂

OT
OpenTable Diner
1 review
Dined on August 13, 2021
Overall5food5service5ambience5

We came here from out of town for our anniversary, and what an experience. From the moment we arrived we were treated so well. The views are spectacular, the food is terrific, and they even added a "Happy Anniversary" chocolate to our dessert. Would definitely recommend.

WC
WilliamC
1 review
Dined on August 6, 2021
Overall1food2service1ambience4

I have a hard time writing this review because I’m in food service as myself, but yesterday was pretty bad. I had asked on multiple occasions to see if we could get some TLC because it was my mom’s 70th birthday, but the food was subpar the service was all delayed and the one thing I had asked for was a dessert with a candle. I know that sounds silly but it was such a special birthday that I wanted everything to be right. Two entrées came out maybe 20 minutes before the next one and by the time the last entrée came out the two others were already done with their meal. We were Trying to time the desserts and so I specifically asked how long it will be he told us five minutes 20 minutes later the desserts finally came out. I can see when things are in tiptop shape this could be an incredible restaurant but I guess what bothered me the most was that there really wasn’t even any sincere apologies for all of the misses. Thanks

JD
vipJohnD
Phoenix
27 reviews
Dined on July 25, 2021
Overall5food5service5ambience4

Great food and service. Glad to enjoy Frank and Albert’s again!

NH
NHRH
Phoenix
8 reviews
Dined on July 16, 2021
Overall4food4service4ambience5

Beautiful restaurant in a beautiful historic hotel. Very good lunch selections, however, portions are small given the high price points.

PD
vipPerryD
New Orleans
45 reviews
Dined on July 4, 2021
Overall5food5service5ambience4

Family vacation

Filet was cooked
Perfect

DD
vipDesertDiner
Phoenix
87 reviews
Dined on July 3, 2021
Overall1food1service2ambience1

The restaurant was noisy, over priced, with inconvenient parking (at cost). The recent hotel remodeling looked more like an amusement park than a historic building renovation.

TG
vipTamiG
San Francisco
32 reviews
Dined on July 3, 2021
Overall4food4service5ambience4

Great options. A restaurant you can visit more than once during your stay at the hotel and still enjoy it. Yummy banana cheesecake!!!!

P
Phjax
Phoenix
4 reviews
Dined on July 3, 2021
Overall2food2service3ambience2

To be honest…. The food was gross, it tasted like nasty duck. It also was incredibly overpriced. Had to pay for water … even though it was only $1… we weren’t even warned? But just weird to even pay for water. 😂 Orange juice is $7 and their brunch menu is so tiny with only limited options.

TG
vipTamiG
San Francisco
32 reviews
Dined on July 1, 2021
Overall4food4service5ambience4

Attentive service. Lots of options for all members of the family. Accommodating to Food allergies.

s
vipsusanb
Phoenix
17 reviews
Dined on June 27, 2021
Overall4food4service3ambience4

It was ok.. maybe I was expecting a little bit more since it’s at the Biltmore. We went there for Sunday brunch

DE
vipDrEd
New England
9 reviews
Dined on June 26, 2021
Overall3food3service3ambience2

Menu disappointment - different from Open Table menu - not interesting.
Priced at resort levels - $11 draft beer, $14-16 soups etc.
Service friendly but seemed under staffed and not at same level as the hotel.

JC
JenniferC
Phoenix
4 reviews
Dined on June 20, 2021
Overall2food3service1ambience3

Food was ok. My steak was undercooked and they served an entree 30 minutes prior to the rest of the entrees. The balloon bread was messy and tasteless but a conversation piece. We were never asked if we wanted refills on drinks. We had to beg for more water and wine. They were extremely quick to pick up our plates…even when we weren’t even done eating. The restaurant was half empty so not sure why there was a rush. Burger was good and the soup was good. Wouldn’t return.

MS
MichaelS
New York Area
1 review
Dined on June 20, 2021
Overall5food5service5ambience5

The food, service and atmosphere were outstanding

y
ygggggggggggggg
1 review
Dined on June 20, 2021
Overall5food5service2ambience5

Great vibe . Service a little slow for the Sunday brunch

KE
vipKarenE
New York Area
13 reviews
Dined on June 20, 2021
Overall3food2service4ambience5

Underwhelming food with nice service in a beautiful setting.

p
vipparticularfoodie
New England
2 reviews
Dined on June 20, 2021
Overall5food5service5ambience5

Pleasant experience. Our first time back since Covid lock down. We love the Biltmore and loved the renovations!!

R
Robbie7277
Phoenix
8 reviews
Dined on June 20, 2021
Overall3food3service1ambience3

Lots of attitude, little delivery. Won’t return soon.

S
5Ships
Phoenix
1 review
Dined on June 20, 2021
Overall4food5service3ambience4

Food was good but took a long time to get to our table. Like every other restaurant right now they seemed to be understaffed. Ambiance and atmosphere are always nice, staff was friendly.

j
vipjorge
New York Area
101 reviews
Dined on June 17, 2021
Overall5food5service5ambience4

All as expected. Quality service and food.

Frank & Alberts
Responded on June 29, 2021

Good Morning Jorge, We were delighted to hear about your amazing dining experience at Frank &Albert’s. We look forward to welcoming you back soon. Bola

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KL
KarrieL
Phoenix
2 reviews
Dined on June 16, 2021
Overall3food3service5ambience5

Nice atmosphere and good service. Food was nothing special. Daily wine selection was good.

AR
AbsoluteRavingFan
Dallas
157 reviews
Dined on June 14, 2021
Overall2food1service4ambience2

Have been coming to the Biltmore for many years. This is first visit following massive renovation of entire facility, including new restaurant concepts. Frank and Albert was disappointing. First, glass of wine was tainted.....things happen. The "Balloon Bread" was a bit of a bust. Literally a "balloon", which in reality turni=ed into a crispy balloon of tasteless crisp. Margharita pizza was missing sufficient sauce, cheese and crispiness. Monday "special"....Moules frites was a bust. Mussles were well prepared, but there was truly no taste to the broth. I mean no taste. Shocked. So, I am very sad to se the new concept to fail as we love the resort.

LB
LindsayB
Jacksonville
8 reviews
Dined on June 12, 2021
Overall4food2service4ambience4

The server was absolutely lovely. The food was extremely overpriced for what you got. The bread balloon was fabulous but if you order the BOWL of soup for $16, expect a 1/4 cup of soup. It was actually so laughable that we had to take pictures.

FAQs

Frank & Alberts offers takeout which you can order by calling the restaurant at (602) 955-6600 ext. 2808.

Frank & Alberts is rated 4.2 stars by 1033 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.