The Private Dining Room is ideal for corporate or social functions and can accommodate up to 45 guests. The Private Dining Room has lofty ceilings, floor to ceiling windows and French doors leading to the main dining room and patio area. Our Main Dining Room can accommodate up to 120 guests seated.View Private Dining Details
Waiter forgot dish. Waiter served wrong soup. Waiter messed up bills.
Always a keeper a wonderful experience in South NAPERVILLE!!! Always our go to location for great food and service.
The food was really good, especially the veal meatball appetizer. They a nice wine selection by the glass. My friend and I shared a wedge salad and a pasta dish. It was plenty. My only complaint was that the service was barely average. Our waiter was not timely about stopping at our table. We never received plates for our appetizer. We had to request bread. We had to request our check. This is the 2nd experience with this waiter first was at lunch, this was dinner. Both times not up to the quality of this restaurant.
My wife and I dine here often and have never been disappointed. The food is always wonderful as well as the service
Our first time there, will definitely be back!
we have frequented possagio for several yrs now and it is our only Italian restaurant
they have seasonal food which is fresh and year around favorites.
We enjoy Francesca Passagio's so much we make it a point to go on a regular basis! The food is fresh and delicious; the staff is friendly and knowledgeable when it comes to special dietary needs; and the decor is updated modern. We've been going for years, but most recently I found out I had multiple food allergies; however, this has not been an issue at Francesca's as they have a from scratch kitchen and can accommodate most menu items for me. Consequently, this has remained high on our list of Naperville restaurants where it's safe for me to dine and where my options are also full of flavor. I highly recommend this wonderful restaurant!
Everything from walking to leaving was exceptional!
Jordan was a fantastic server!
Waiter was rushing us. Bus boy even tried to take our plates while we were still eating.
Never got bread on our table.
Trusted restaurant that you can count on to have a great experience of food, service and price.
We love Francesca's. We have dined at this location as well as two of their other locations. Francesca's never disappoints! Excellent quality and service!
Love the Pollo Arostto Alla Romana, it's consistently Wonderful!
Nothing more than outstanding!!!! Always a great experience at Francesca's... from the hostess to Isaac our server and his team. We enjoy the food drinks and service.
We love Francesca’s. The entire staff is excellent and food is always delicious.
Food was good. The variety of choices as food options was fair. Service was decent.
Valentines dinner was busy should had more staff.
I haven’t been to this restaurant since high school(about 13 years) and things have definitely changed for the better! Food was delicious for both myself and my girlfriend. She’s vegan and the server helped her pick just the right meal. The service was great, price wasn’t too bad for that type of food and it smelled soo good in the whole restaurant! Definitely coming back!
They were running 1/2hr behind the reservation schedule. Got the table at 8:00. The service was extremely poor. Had to ask items multiple times and still didn’t get it. Was charged for drinks that were ordered but never came. They corrected the bill after we pointed out. Have been to this location multiple times without experiencing such poor service. I will think twice before making a reservation on a busy day like Valentine’s. I guess they did not have trained staff on a busy day.
I normally like this restaurant. I’ve been dining there with friends and family for ten years. But our Valentine’s Day dinner was disappointing. The main issue was that we had to wait 30 minutes for our table despite having a reservation and the hostess wasn’t the least bit apologetic about it. When we were finally seated, it was at the worst table in the house, right next to the door to the kitchen. Items were missing our table, including olive oil and napkin/utensils for one of our party, our bread was not replenished, and our daughter’s beverage wasn’t delivered until we reminded our waiter. Our waiter was trying his best, but he was clearly stretched too thin. My husband enjoyed his steak but my striped bass was bland and fishy in parts. Even my daughter’s plain cheese pizza wasn’t very good. I probably would’ve been more likely to overlook the lackluster food and table service if the hostess’s attitude hadn’t already soured the evening for me. I did not feel like a long time valued customer and I don’t know if I will return.
The Valentines Day menu was great! The staff responded well to the volume and didn’t miss a beat! Great job!
Valentines Day dinner. They were extremely crowded but the service and food was excellent. Everyone was top notch.
It was extremely disappointing, and I would not return. I cannot believe it is a Francesca's restaurant. I have frequented many of such, and all have all been very good. Not this one!
Food was great, and so was the service!
Valentine's Day was not a happy occasion at Francesca's. They crammed in as many tables as possible and the wait staff had no chance of keeping up. It took a half hour after sitting down before we got a glass of wine. Because of the extra tables, they had no idea where to deliver the food. Everyone around us, including us, had the wrong order delivered.
The food was very good as usual. We just will avoid on busy days.
Excellent restaurant and great service. I’ll becoming back to this restaurant
We have eaten at Francesca's many times, and the food and service have always been very good. However, this time, the service was poor. The waiter took 5 minutes to greet us, and was inattentive during the meal. It took very long between courses. We ordered a cream puff for dessert, waited 20 minutes, and finally left cash on the table and left before our waiter returned or the dessert was delivered.
Food was great. Server was exceedingly slow. We were not in a hurry, but initially we had to find someone to ask for bread, when our meal came our server didn’t check in, see if we needed anything, refill water or ask about additional drinks. We had to flag him down to get dessert menus.
We had a nice time. The risotto was amazing as always. The entrees were great. We will be back soon
Fantastic food, wonderful service, very kid friendly.
I love this restaurant. I live down the street.....but I love the food and the service. It is a upscale restaurant, but it isn't "stuffy"......it's great for dinner as a couple or a business lunch or lunch with friends. GREAT FOOD. GREAT STAFF Joanne took great care of us as our server for our business lunch. The pricing is amazing. You get excellent chef prepared meals and they are generous with their portions. If I went up the street to a "chain" italian restaurant, I would pay more for alot less .
We are big fans of the Francesca's restaurants but had not been to this location in several years and were unsure what to expect. It did not disappoint. Far from it. All four in our party agreed they had never had a bad meal at a Francesca's. The prosciutto app was awesome. I had the salmon dish, with capers, and it was cooked to perfection.
I dislike being rushed when going to a nice dinner where pasta dishes are around $20 each. The food tasted like it been sitting around "waiting" for someone to order and not freshly made. It seemed like we were a table to turn around as fast as they could....and it wasn't even busy.
My husband and I always love to dine at Francesca's Passaggio. The food never fails to delight and the service and ambiance meet and often exceed our expectations. I'm not sure if this is a new policy but, on Sundays, children now eat free. Our Sunday dinner was very negatively impacted by this. We had to sit through our wonderful meal listening to a loud, crying little boy. The service was very poor. I don't know if the restaurant was not fully staffed or if this was because there were large tables with many children. At a minimum, we will not go back on Sundays to dine.
All I have to say. Francesca's is a gem! Always a great dinner.... and if your are on the inside ask for Isaac as your server.. unlike any other servers he has personality and knows the menu. Can't ask for more
Have never had a bad meal here and the best bartenders and service around!
The service is so marginal. It has been going downhill for years. They never know who ordered what. They never refilled water or coffee. Just not what it used to be.
This was our second visit in the last 6 months. We did not have a good experience on our last visit and unfortunately this visit was the same. The service was lacking again and the food was less than average. We sat at our table for a good 10 minutes before being acknowledged, had to ask for bread after 20 minutes before it was brought out with no oil or Parmesan cheese. Additionally, our appetizer (a cold one) took over 20 minutes and we had to remind the waiter several times to bring it. Our food came shortly after the appetizer and was cold. There was no quality check and for most of the evening the waiter was scarce. If it would have been busy, that would have been understandable, but it wasn't. Lastly, we had to flag down the bus boy for our check. We will not return.
Excellent food and service as always!
A surprising delight considering it is a chain. We found the food, service and beverage above par.
Always are go to for great food and service.