The restaurant is located in the heart of the revitalized Madison Street area, just four blocks West of Harlem Avenue.
About the Francesca’s Restaurant Group: Founded in 1992 by Restaurateur Scott Harris, Francesca’s Restaurant Group has grown from a small, welcoming Italian restaurant on Chicago’s North Clark Street to a restaurant group of 5 concepts across 25 locations in 3 states. Based in Chicago, Francesca’s Restaurant Group currently owns and operates 18 Francesca’s Restaurants, 4 Davanti Enoteca's, Disotto, Fat Rosie’s and Hillgrove Tap.
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Great place, great service but the food wasn’t great
Unfortunately, we had a really bad experience. We waited a long time before anyone stopped by the table and then there was miscommunication throughput the night. I can’t imagine this was typical because the service was horrible. We almost left during dinner. In the end, they did the right thing and took care of the meal but I want the 2 1/2 hours back.
Took 45 minutes for food to be brought out. When it was brought, the Pasta was not cooked all the way. So much so that it was sticking together in clumps. Not only that but hey never brought oil out for the bread. Not to mentioned we were seated at a high top that was wobbly. The waiter pushed it against the wall to fix it..with how many Italian restaurants there are in the area, I will not return.
Took almost two hours for food. Then when we got it, it was cold and not how we ordered it. Normaly a good place but seemed like they were completely overwhelmed, on a day they should have been most perpared.
We were seated within minutes of walking in. Our reservation was intact and everything went smooth. We had 2 servers assisting all throughout the meal which was great. Our waiter made suggestions and recommendations so that was a bonus. I was there with my wife and son and at no time felt uncomfortable or it being somewhere I couldn't bring him to. The food was good, the Creme Brulee is out of this world delicious. We were in and out in just about 90mins with full tummy's and smiles on our face. We also received a coupons for $15 off our next $75 purchase. Very nice touch. Thanks guys, we will be back!
Had not tried this restaurant for years, but on a cold, cold night it was cozy and welcoming. I could converse with our tablemates, we weren’t rushed, and the meal (salad and fish) was very good.
Staff went above and beyond!
We had a reservation for 9:45 on a Saturday night via Open Table as we knew we would be late, and arrived a bit after 9 and seemed like we were going to be the last table of the night. The staff was friendly but couldn't hide that they were itching to leave. My daughter ordered rigatoni with tomato sauce and received spaghetti noodles instead which she was really disappointed about (not sure why that matters, but it does to her), but felt it was too late to ask them to bring her what she ordered. Halfway through our dinners, we asked for an order of chocolate lava cake and the answer was "maybe". We did get the cake in a timely manner and it was delicious as usual.
We will probably go back, but think they should be more prepared for a later table on Saturday night, especially when we booked the table in advance.
They took a reservation, but when I arrived they said they were closed. They could have called me to let me know they were closing early, but they did not.
We enjoyed our dinner in an area not too far from home. It was earlyish on a Sat night and not too busy yet. We were seated fast and served in a very timely manner. Our waiter was attentive but not overbearing. Food was hot and good.
The service was the best out of the experience...at best the food was average
I ordered the Quattro stagioni pizza, which contains a fried egg. I ate less than half of the pizza, thinking I could box it as a leftover. I was informed that unfortunately I could not take it to go because it contained a fried egg, which would pose a health risk.
While I was initially disappointed that I had paid for a whole pizza and could not claim the leftover, the manager offered to make me a whole new pizza without the egg, on the house. I thought this was a show of very good customer service.
In retrospect, maybe the menu could have an asterisk by that item informing guests that it cannot be taken as a leftover. But overall, I was pleased with my experience and the show of good customer service.
Great food and very friendly staff, every single person said hello from the moment I came in to the moment I left. My friends and I had a great time there and we will be back with our husband's.
A great place to take my parents during the holidays. We had a very nice table in a corner, a great spot for those of us who are hard of hearing, even with our party of 8. The food was delicious, portion sizes were good and we all enjoyed our drinks and meal together.
Very nice lunch on Christmas Eve. Pizza Quattro Stagioni was superb - amazing crust! Rigatoni Alle Verdure also extremely good. We will be back.
Jose' was a great waiter! He waited on us before and was great both times.
Food was delicious!!!
Food was great as usual! Our server was nice but service left a lot to be desired for. First we received the wrong salad. Then server gave me misinformation about my entree (I’m vegetarian) then my husband inquired about the same entree and he told him something different. I caught it and had him verify.
Mgr Alfredo was Excellent in resolving a Menu Problem. He was very Professional & Courteous.
The Food & Service was Great.
We will definitely be returning here.
Limited menu not very flexible
Had an amazing dinner with friends who had never been and they could say was what such a great selection of restaurant. Which just solidified what a great restaurant.
Always love going to Francesca's Fiore. I like to take advantage of their special discounts during the week. This time they had a special on pasta since it was National Pasta day. Never had a bad meal there yet.
Decided quickly to go here with a few friends. We knew it was good/reliable and was the only place that had availability last minute. The food was great and wine prices good. Attentive service. The only thing I was curious about was why it wasn’t more crowded. We will be back!
The dessert was fantastic, I would highly recommend
Great wait staff.
We asked for a quiet table and the host pointed out 2 tables for us to choose that was so nice
Went with 3 friends before a reunion.Food,waiter,atmosphere great and passed the test for 2 real Italians at the table..Only one weird thing..
the change from the waiter shorted me 23 cents..change was to be 26.23 and I received $25
in bills and 4 quarters.I was embarrassed to say anything for a small amount,but my one friend saw my
struggle and so I told her what happened..and she said she was also shorted change!! I don't know if the waiter makes the change or if the manager type person takes all the checks and gives the change (in which case the waiter would have no idea since it is in a protected cover),but it is not acceptable! We didn't say anything since we were out for a fun evening,but it should not happen again!
Thank you for the complimentary limoncello! Francesca’s is one of my family’s favorite restaurants—best calamari ever.
Everything is good
First time we had been there. Would go back. Excellent selection and different seating options.
So far the best of the chains, which thankfully are not all over the place, but are generally very good where they are. This Francesca's was the best we've dined at thus far. The moistest most flavorful herb roast chicken anywhere, with a delicious Francesca's salad, great grilled veggies, good wine options, great service, delicious connoli's! Great food, great ambiance, great menu, great prices!
The dinner host, Alfredo, is a true example of warm and welcoming customer service. The food, grilled salmon and my salad with grilled shrimp was great. The salmon portion was generous. The only thing that was less than expected was that the roasted potatoes were not delivered with the entree and it was quite a while before they arrived. The tiramisu was delicious.
and coffee was great. The warm/hot bread that comes to the table was terrific.
All in all a wonderful meal.
It was a good meal,reasonable prices. Good happy hour options.
All of our entrees were delicious. We have never had a bad meal there. Having the valet parking is a reason we keep going.
This was a nice place for 2 other visits, this was the last visit, we had people from southern IL. come way up here and it was awful, the food was horrible, the service was just as bad, yes I have pics 1/2 of the food was missing way to many things wrong to list, it was very disappointing some of the food was not even fully cooked , we had to ask for water and waited an hour per drink and refills you waited an hour and the place was practically empty, unreal, to top it all off even I ordered a pizza as an appetizer he brings to go when I left, I also ordered 2 other appetizers and 1 wasnt even fully cooked (fish) nothing was very good had a party of 12 and I was so embarrassed I dont know what to say to everyone, except I am sorry to waste your time, gas and money, I know you weren't served any good food at all. Just save your money people and dont go there. I spoke to the manager and he said he would speak the the other manager, he says corporate serves the food like this now, also he asked me to go back and they will try to make it up, I will be calling corporate soon as I can . Good luck if you do go. The choice is yours.
VERY small portion of lasagna even for 8.00 noisy family tables made conversation impossible
Took advantage of their special $8 lasagna night. Had the mushroom and spinach lasagna and it was very good. Salds are always big and enough for two people. Never go home hungry and have left overs for another night. Wait staff are attentive and friendly. One of my favorite places to go for a meal.
Hadn't been to Francesca's for a while - but it was a grand as I remembered. Wine specials are offered on Thursday nights so we got to try something new at a more affordable cost. I skipped the pasta and tried a salmon dish that was absolutely amazing. The avocado topping was perfect.
Made a last minute reservation. Seated right on time. Two larger parties were seated near our party of 3 and the servers didn't miss a beat! The restaurant was busy but we never felt rushed or overlooked. Great wine list and options for non-drinkers, fish was fresh and tasty. Francesca's is a go-to for us!