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Party Size
For 2
Date
Sat, 2/24
Time
8:30 PM
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Booked 35 times today

Francesca's at the Promenade

4.3
1163 reviews
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$30 and under
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Italian
Top Tags:
  • Good for a Date
  • Special Occasion
  • Great for Lunch
Francesca's at the Promenade opened its doors to quests in August of 2009, becoming the 19th restaurant to join The Francesca's Restaurant Group. This west-suburban outpost offers guests “simple rustic cooking, friendly service and fair prices,” which has been the winning recipe at all Francesca’s locations since 1992. Our menu features the zesty, earthy cuisine of Rome and the surrounding areas of Tuscany, Umbria and Lazio. An eclectic wine list and one-of-a-kind martinis are the perfect accompaniment to an outstanding dining experience.

About The Francesca’s Restaurant Group: Founded in 1992 by Restaurateur Scott Harris, Francesca’s Restaurant Group has grown from a small, welcoming Italian restaurant on Chicago’s North Clark Street to a restaurant group of three concepts across 33 locations and four states. Based in Chicago, Francesca’s Restaurant Group currently owns and operates 23 Francesca’s Restaurants, five Davanti Enoteca, and five Glazed and Infused locations.
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Private dining
Dining Style
Casual Dining
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Cuisines
Italian, Mediterranean, Wine Bar
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Hours of operation
Lunch:
Monday - Sunday: 11:30am - 4:00pm

Dinner:
Monday - Thursday: 4:00pm - 9:00pm
Friday & Saturday: 4:00pm - 10:00pm
Sunday: 4:00pm - 8:00pm
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Phone number
(630) 739-6300
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Payment options
AMEX, Discover, MasterCard, Visa
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Dress code
Smart Casual
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Executive chef
Guadelupe Enriquez
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Catering
Please call restaurant for more catering options and details.
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Neighborhood
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Cross street
I-355/Boughton Rd
Additional
Banquet, Bar Dining, Bar/Lounge, Beer, BYO Wine, Cafe, Corkage Fee, Farm to Table, Fireplace, Full Bar, Gluten-free Menu, Non-Smoking, Outdoor dining, Private Room, Takeout, Wheelchair Access, Wine

Private Dining

Francesca’s at The Promenade proudly offers customer-focused special events in the “Mayor’s Room”, our private dining room. Our philosophy of simple, rustic cooking served in a casual sophisticated trattoria setting translates flawlessly to group dining.

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What 1163 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3  based on recent ratings
4.5
food
4.4
service
4.4
ambience
4.2
value
Noise · Moderate
92% of people would recommend it to a friend
  • 5
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  • 2
  • 1
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vipOpenTable Diner (Orlando)
5.0  Dined 6 days ago

My husband & I enjoyed a great meal from start to finish. Wonderful wait staff. Fabulous food!

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OpenTable Diner (Chicago)
5.0  Dined on February 17, 2018

This is a fabulous Italian restaurant. By far, one of the best restaurants we have been to. The food was delicious, I cannot recall the last time we had a dinner where everything tasted amazing. The prices are fair, as well. Highly recommend Francesca's. We will definitely be back.

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Dmag (Chicago)
5.0  Dined on February 17, 2018

We go about 2-3 times a month. We love this location, the food & service is great! I believe our waitresses name is Katie...great personality and attentive.

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OpenTable Diner 
1.0  Dined on February 15, 2018

The restaurant was overbooked and crowded. We made reservations well in advance, but it still took 30 minutes for us to be seated. Our table was in a back room with cafeteria lighting, no flowers, no candles-absolutely no ambiance. The music was odd for an Italian restaurant and Valentines Day - a loop of Madonna and Cyndi Lauper. We overheard our poor harried waiter apologizing to multiple tables for lost meals and slow service. The food was good but the restaurant was chaotic. Since it opened, we've been going to Francesca's on the Promenade for not only special occasions but everyday dining. It use to be one of our favorite restaurants but not anymore.

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vipPaulsDinner (Chicago)
2.0  Dined on February 14, 2018

Food was OK; service was very slow and inattentive! Bus Boy gave us 100% better service than our server, so I tipped him $20 and gave 10% to the server.

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MannClan (Chicago)
3.0  Dined on February 14, 2018

V day dinner

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OpenTable Diner (Chicago)
3.0  Dined on February 14, 2018

Normally we love Francesca, however we waited 30 minutes to be seated despite having a reservation. Food was mediocre compared to their normal nights. They overbooked plain and simple. Hopefully next Valentines Day they will haves learned!

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Michael (Chicago)
1.0  Dined on February 14, 2018

Came in on Valentine's day with a 7:30pm reservation. We were sat at the table at 8pm. Knowing it was late, we immediately ordered dinner with our drinks. The waiter told us the kitchen was swamped. We waited an hour and 15 minutes for our pasta. The staff was friendly and adjusted our bill because of the issue. However they should have staffed properly for a high volume restaurant night

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MikeM (Chicago)
1.0  Dined on February 14, 2018

First let's start with the name. The reservations were under Mike Murphy not Chris Murphy. Our reserved time was 7:00. We finally sat down at 7:30pm. Waited at the table for fifteen minutes before the bus boy showed up. Asking us if we wanted bread and water. Every restaurant I've been in starts out with water. Ten minutes later he shows up with bread no water. Ten minutes later the waitress shows up and asks us if we ready to order. She did mention the specials apparently they were out of water. We asked if we could place our appatizer order in at that time. She also had taken our order. The appatizer should up at 9:00 pm. Our salads showed up at 9:30pm. She showed up one time at the table. Our salads were basically thrown on our table by two bus boys speaking a language to us I did not understand. That is totally unacceptable.almost ten and our food never arrived yet. Did speak to a manager and he informed us he would try and compasate our bill. I mentioned a was done wanted my check and wanted to leave. The waitress showed up 20 minutes later no food and told us our bill was covered. I did not go ther to have my bill taken care of. I went there for valentines dinner with my wife and two other family members. I truly am disappointed since we did frequent this establishment quite often. Not A Happy Valentine's Day.

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OpenTable Diner (Miami)
2.0  Dined on February 14, 2018

Service was terrible and food was very subpar. I have been to the other Francesca’s and I was very disappointed with this experience.

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OpenTable Diner (Chicago)
3.0  Dined on February 14, 2018

Waited 40 minutes for reserved table..

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Cikoaloha5 (Los Angeles)
3.0  Dined on February 14, 2018

Valentine’s Day! Very very busy-Waited about 20 minutes past our reservation time. Waited a while for our food too but food was excellent and our service was awesome!

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Matt (New England)
2.0  Dined on February 14, 2018

While the food was very good, the service was atrocious. Half hour wait past out reservation. Didn’t get drinks for 20 minutes after being seated. 45 minutes for the food.

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OpenTable Diner (Chicago)
5.0  Dined on February 14, 2018

Valentines Day 6 pm reservation and we were seated at 6 even though restaurant was crowded. Our server Leslie and his assistant Juan were spectacular given the evening crowd. We enjoyed pasta dishes along with bruschetta and calamari appetizers. We both had wine before and during our meal. We love Francesca’s and we were not disappointed tonight.

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JustinF (Chicago)
3.0  Dined on February 14, 2018

Came in on Valentines Day with my wife. Felt like we were speed dating with small tables lined up to our left and right with less than a foot of space. Not the best experience.

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OpenTable Diner (Chicago)
5.0  Dined on February 14, 2018

Excellency service!!!! They attend to your every need. You won’t have to chase down anyone here to refill a drink or order. They will custom make your dish to your request. I live in the City and we went there for Valentines Day because it is close to the IPoc theatre we like. This place is amazing well worth a drive to the suburbs to dine here. We will be back!!!

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Dave612 (Chicago)
5.0  Dined on February 14, 2018

We have been going to this Francesca's along with other ones over the years. The food is always good and the service is excellent. We will continue to go there and recommend it to anyone.

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vipGort16 (Chicago)
4.0  Dined on February 14, 2018

Disappointed that we were seated at a table nearest the kitchen traffic when there were numerous tables available.

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Jimbo (Chicago)
5.0  Dined on February 14, 2018

Excellent, salmon with lentils

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OpenTable Diner (Chicago)
5.0  Dined on February 10, 2018

Great food

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OpenTable Diner (Chicago)
5.0  Dined on February 8, 2018

Love Farancescas.... always consistent!

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OpenTable Diner (Chicago)
5.0  Dined on February 5, 2018

Service is great . Foods are good. Lunch special is very affordable .

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OpenTable Diner (Chicago)
4.0  Dined on February 3, 2018

The food as always is good. Service was pretty good although we had to request several things twice but overall it was good

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Patricia (Chicago)
5.0  Dined on February 3, 2018

Fabulous evening! Table for 4 in front of roaring fire. The Seabass was yum!!

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ChristinaM (Chicago)
5.0  Dined on February 3, 2018

Francesca's consistently serves excellent dishes at every course. Ingredients are fresh and flavorful. Don't ever pass on the soups, and the chef's daily specials have never disappointed. Menu is right-sized, not overwhelming, and just about anyone can find something to enjoy.

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OpenTable Diner (Chicago)
5.0  Dined on February 3, 2018

We happened on the Saturday lunch special. We each had a pizza, & we both loved what we ordered. We also had bruschetta as an appetizer. I believe Ian was our waiter, & he was great. So was the waiter's assist. He cut my pizza at the table, since it had an egg on top. It was fun to watch him do it & he did a great job of it!

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TS66 (Chicago)
3.0  Dined on January 28, 2018

Food was great as always, but service was sub-par. Drinks ordered never arrived. The restaurant was surprisingly empty for the day & time we were there. Not sure if that was indicative of others recent experiences.?????
Ordered 2 appetizers, one was delivered wrong. Took 25-30 minutes from the time we ordered until the food arrived. No reason or apology given.
Not sure if there was a management change but this is not what we are accustomed to from this restaurant group.

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lovetodineout (Chicago)
5.0  Dined on January 27, 2018

Favorite restaurant! Items are cooked fresh! Excellent food and service!

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vipOpenTable Diner (Chicago)
5.0  Dined on January 27, 2018

Francesca's always has delicious dishes. The Naperville location on 59 has a more romantic setting. If you want more engery Promenade is the place for you.

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OpenTable Diner (Chicago)
4.0  Dined on January 27, 2018

We always enjoy Francesca’s.

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