Francesca’s at The Promenade proudly offers customer-focused special events in the “Mayor’s Room”, our private dining room. Our philosophy of simple, rustic cooking served in a casual sophisticated trattoria setting translates flawlessly to group dining.View Private Dining Details
Show Mom some Amore! We'll be serving a beautiful buffet from 10am - 9pm. $38 adults, $16 kids (12 and under)
Sunday, May 13, 2018
The food was great, and the tables are not all cramped together, which was nice. Definitely will be back again!
We love Francesca’s-wonderful food and service is top notch. Plus they are very accommodating to those with specific food allergies.
We LOVE Francesca's at the promenade but the service was absolutely terrible and its normally not like that. Took forever to get our drinks, we had no oil on our table, the waiter would disappear, he didn't check on us when our food came, he seemed overworked so we gave him the benefit of the doubt, but it was awful. The food was delicious, but the service sucked. Normally its top notch, but not that night. Disappointed.
They were not super busy, and the waiter was attentive and then missing entirely. But the front door staff fill the void
Waitstaff at this location needs better training. It's inconsistent. No appetizer plates, no water, no cheese with the bread and oil(which they ALWAYS do). Drinks went empty, no rush to fill them. Waiter was nice but not ready for prime time. It's too bad because I love this group of restaurants and the space is nicer than our go-to Francesca's Passagio in south Naperville.
Enjoyed our lunch with friends. The waiter was very helpful and accommodating. We were seated by a window where we could watch people walking by. Overall a great experience.
Food and atmosphere was great but this is the first time we've had a waiter that wasn't at all friendly. He certainly seemed to have a chip on his shoulder. I hope we don't encounter him again. All our other waiters have been just the opposite in demeanor.
It was excellent as always.
Great experience! Matt was a great waiter!!!
I was very disappointed with the menu. The good Italian menu items have been replaced with entrees containing unusual combination of ingredients. I think they have deviated from the tasty "tried and true" entrees which made them so popular.
As always food was awesome
Absolutely wonderful experience. When I booked on open table, I left a note specifying that we would need two high chairs. When we arrived for our reservation, the table was already set and ready with the high chairs in place.
We had the bruschetta to start, which is always awesome. For our entree, we had the twin beef filets, as well. I usually get pasta at Francesca’s, but the filet was amazing.
Superb service and a great night!
Always enjoyable never let down.
Girls night at its best
My Girlfriend loved the food so much...& enjoyed it as well....it's become one of my fav spots in the Promenade!
This was our first time eating and it was GREAT!!! The food was awesome and our waiter, Laron, was very helpful and brought everything we needed. We will certainly be back!
The staff were friendly and extremely courteous. The food was delicious and very high quality.
It was my daughters birthday and she loves Italian cuisine. Chicken parm was delicious, ravioli was terrific and they have different pastas that are gluten free!!! There were five if us, some of us had wine and the bill was very reasonable!!
from the time you arrive until the time you leave it is very friendly.
food is great and they have a great gluten free menu
very attentive service
The food was very good. I was a little disappointed in the location of our table. The service was good but the waiter could have been a little more attentive. We had to ask for more bread about 3 or 4 times before we finally received it.
Everything was delicious. Service was tops.
We miss Fracescas in LaGrange
My family has been coming to the "Francesca" restaurants since we built our home in Naperville in 1985 and have never been disappointed. This visit we had the 25th year anniversary menu and the Rigatoni alla Butera was excellent.
Great as always! Nice turn back the year prices to first opening in 1992! Least expensive meal of that quality we've had in years. See you soon, and definitely next year for the turn back the prices anniversary.
Another great meal bringing friends new to the restaurant--love the $16 four- course lunches (no longer on the menu but ask your server)....bruschetta and soup, any entree and choose from two desserts! Such great cozy/private alcoves for groups of 4-6.
Great time with the family! They treated us so amazingly, service was impeccable! Would definitely go there again, and recommend it to everyone I know! Thank you so much!
I’ve been a fan of Francesca’s on Clark Street. But this location’s quality is sub par and a disappointment by comparison.
Service was terrific! Waiter LeRon was on top of everything and did a great job.
My husband & I enjoyed a great meal from start to finish. Wonderful wait staff. Fabulous food!
This is a fabulous Italian restaurant. By far, one of the best restaurants we have been to. The food was delicious, I cannot recall the last time we had a dinner where everything tasted amazing. The prices are fair, as well. Highly recommend Francesca's. We will definitely be back.
We go about 2-3 times a month. We love this location, the food & service is great! I believe our waitresses name is Katie...great personality and attentive.
The restaurant was overbooked and crowded. We made reservations well in advance, but it still took 30 minutes for us to be seated. Our table was in a back room with cafeteria lighting, no flowers, no candles-absolutely no ambiance. The music was odd for an Italian restaurant and Valentines Day - a loop of Madonna and Cyndi Lauper. We overheard our poor harried waiter apologizing to multiple tables for lost meals and slow service. The food was good but the restaurant was chaotic. Since it opened, we've been going to Francesca's on the Promenade for not only special occasions but everyday dining. It use to be one of our favorite restaurants but not anymore.
Food was OK; service was very slow and inattentive! Bus Boy gave us 100% better service than our server, so I tipped him $20 and gave 10% to the server.
V day dinner
Normally we love Francesca, however we waited 30 minutes to be seated despite having a reservation. Food was mediocre compared to their normal nights. They overbooked plain and simple. Hopefully next Valentines Day they will haves learned!
Came in on Valentine's day with a 7:30pm reservation. We were sat at the table at 8pm. Knowing it was late, we immediately ordered dinner with our drinks. The waiter told us the kitchen was swamped. We waited an hour and 15 minutes for our pasta. The staff was friendly and adjusted our bill because of the issue. However they should have staffed properly for a high volume restaurant night
First let's start with the name. The reservations were under Mike Murphy not Chris Murphy. Our reserved time was 7:00. We finally sat down at 7:30pm. Waited at the table for fifteen minutes before the bus boy showed up. Asking us if we wanted bread and water. Every restaurant I've been in starts out with water. Ten minutes later he shows up with bread no water. Ten minutes later the waitress shows up and asks us if we ready to order. She did mention the specials apparently they were out of water. We asked if we could place our appatizer order in at that time. She also had taken our order. The appatizer should up at 9:00 pm. Our salads showed up at 9:30pm. She showed up one time at the table. Our salads were basically thrown on our table by two bus boys speaking a language to us I did not understand. That is totally unacceptable.almost ten and our food never arrived yet. Did speak to a manager and he informed us he would try and compasate our bill. I mentioned a was done wanted my check and wanted to leave. The waitress showed up 20 minutes later no food and told us our bill was covered. I did not go ther to have my bill taken care of. I went there for valentines dinner with my wife and two other family members. I truly am disappointed since we did frequent this establishment quite often. Not A Happy Valentine's Day.
Service was terrible and food was very subpar. I have been to the other Francesca’s and I was very disappointed with this experience.
Waited 40 minutes for reserved table..
Valentine’s Day! Very very busy-Waited about 20 minutes past our reservation time. Waited a while for our food too but food was excellent and our service was awesome!
While the food was very good, the service was atrocious. Half hour wait past out reservation. Didn’t get drinks for 20 minutes after being seated. 45 minutes for the food.