Francesca's Amici

Francesca's Amici reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. R

   RONALD VIP

   Chicago30 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Gave ambiance a very good, only because there was a table of 2 couples next to us who were WAY too loud with schrill voices. Not the restaurant's fault, but the fact remains it did effect our experience. We already ordered our appetizer so it was a little difficult to move or ask the table to quiet down. If we get a similar experience there again, we may have to be more discerning when seated.
   

   Francesca's AmiciResponded 3 days ago

   Thanks for the feedback, RONALD! We're glad to hear that you enjoyed the ambiance at Francesca's Amici. We take your comments about the noise level seriously and will certainly address this with our team. We strive to create a comfortable dining environment for all our guests, and your feedback helps us do that. We hope to welcome you back soon, knowing that you'll have a more enjoyable experience. Best, The Management Team
   

   Is this helpful?

2. S

   Steve VIP

   Chicago39 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and happy hour menu. Great for date night.
   

   Francesca's AmiciResponded 3 days ago

   Thanks for the feedback, Steve! We're thrilled to hear that you enjoyed our service and happy hour menu at Francesca's Amici. We strive to make date night even more special with our great food and atmosphere. Your kind words mean a lot to us. We look forward to serving you again soon! Keith Puralewski General Manager
   

   Is this helpful?

3. J

   Janette

   Chicago14 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was excellent. The food was delicious. Easy to get a reservation.
   

   Francesca's AmiciResponded 6 days ago

   Hey Janette, Thank you so much for taking the time to leave this review. We're glad to hear you enjoyed the food, the service, and the atmosphere. It's great to know the reservation process was easy and that we could help make your special occasion memorable. We appreciate your feedback on value and will keep it in mind as we continue to improve. Looking forward to welcoming you back soon. Best, Francesca's Amici Team
   

   Is this helpful?

4. r

   renee

   Chicago10 reviews

   2.0

   Dined on May 18, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   I’ve been to the restaurant many times and I must say that this time I was totally disappointed. I was there to celebrate my daughter‘s graduation. The waitress walked up to our table and started by saying they’re very understaffed today and they’re out of many things on the menu.  of course two of the entrées that we wanted were not available and the service was so slow. We had to remind the waitress several times about drinks that we ordered. I would’ve thought that the restaurant would’ve offered something for the inconvenience like maybe a free appetizer or a free dessert but was not the case.
   

   Francesca's AmiciResponded on May 21, 2025

   Hey Renee, Thank you for being a loyal guest and for taking the time to share your feedback. We're truly sorry to hear that your recent experience, especially during such an important celebration, fell short of expectations. There’s no excuse for running out of menu items or for the service delays you described. We also regret that we didn’t do more to make it right in the moment. That’s on us. Celebrating your daughter’s graduation should have felt special and seamless, and we’re sorry that it didn’t. We’re actively working on improving staffing and communication with our guests when challenges arise, and your feedback is a powerful reminder of why that matters. Thank you again for your past visits and for helping us get better. Warm regards, Francesca's Amici Team
   

   Is this helpful?

5. C

   Carl VIP

   Chicago3 reviews

   5.0

   Dined on May 17, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   White tablecloths Relaxing atmosphere Nice Italian restaurant setting We can hear each other talk Not too much hustle and bustle
   

   Francesca's AmiciResponded on May 21, 2025

   Hey Carl! Thank you so much for the kind words and thoughtful review! We're glad to hear you enjoyed the relaxing atmosphere, attentive service, and the overall setting of our restaurant. It's wonderful to know you appreciated the quieter environment. We believe a great meal is even better when you can truly enjoy the conversation. We’re grateful for your thoughts on the food and value, and we’ll continue working to make every visit even better. Hope to welcome you back again soon! Best, Francesca's Amici Team
   

   Is this helpful?

6. J

   Joslyn

   Chicago2 reviews

   3.0

   Dined on May 11, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Everything looked great and the service was wonderful. The food was just ok. Our bill from two people and two drinks was over $200. The food was not all that great
   

   Francesca's AmiciResponded on May 15, 2025

   Hello Joslyn, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our service and the overall experience at Francesca's Amici. We're sorry to hear that you found the food not up to your expectations. We strive to provide an exceptional dining experience and it seems we fell short this time. We appreciate your comments and will certainly take them into consideration. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

   Is this helpful?

7. V

   Victor VIP

   Chicago1 review

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   The “director of first impressions” or guy managing the floor was the rudest individual I have encountered in a semi fine dining restaurant. Scott Harris should personally fire him. Other locations are great but this guy single handedly ruins Elmhurst. New GM needs to get it under control.
   

   Francesca's AmiciResponded on May 15, 2025

   Thanks for visiting us, Victor. We're sorry to hear about your recent experience at Francesca's Amici. It's disappointing to know that the service you received did not meet your expectations. We take your feedback seriously and will address this with our team. We're glad you found our other locations great, but we're committed to providing a great experience for all our guests. We hope to have the opportunity to serve you again in the future.
   

   Is this helpful?

8. B

   Bill

   Chicago10 reviews

   5.0

   Dined on May 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious Italian food! Loved the spinach bruschetta special tonight. My wife loved the "Sofia Loren" cocktail.
   

   Francesca's AmiciResponded on May 15, 2025

   Hi Bill, We're thrilled to hear that you enjoyed your meal and our spinach bruschetta special! It's wonderful to know that our cocktail hit the mark as well. Your kind words mean a lot to us and we're grateful for your support. We look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

9. D

   Dave

   Chicago4 reviews

   3.0

   Dined on May 10, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   We were a party of seven celebrating my daughter’s graduation from grad school. Service was a little slow but understandable considering how busy they were. Our appetizers came out in a timely fashion. After ordering, our main courses were brought to the table by a person from the kitchen who was not familiar with our orders. He simply hollered out the name of the dish most of which we couldn’t understand. He had 4 of our entrees plus 2 entrees that were not ours. So we sat and waited while the 4 plates delivered grew cold. It took two more visits with wrong dishes to get 2 more entrees. Those who had been served had to begin eating as their food was getting cold. Now half of our party was almost done eating and my daughter (the one whom we were celebrating) still hasn’t been served. I finally get the attention of our server who goes to the kitchen and after another number of minutes returns with the last entree. I don’t blame the server- there seemed to be chaos in the kitchen and with the table runners. They seemed to be running above their capacity. I’d give them another try but this was not a great first visit.
   

   Francesca's AmiciResponded on May 15, 2025

   Hey Dave, We're truly sorry for the issues you experienced at Francesca's Amici. We strive to provide excellent service and it's clear we fell short during your visit. We sincerely apologize for the confusion and the inconvenience caused. We're glad to hear that you enjoyed the food and we'll certainly work on improving our communication with our team to prevent such issues in the future. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

   Is this helpful?

10. E

    Eric VIP

    Chicago7 reviews

    1.0

    Dined on May 10, 2025

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 3

    Wrong orders placed on table 2 times, forgot to split an entree and then I had to track down waitress to pay my bill.
    

    Francesca's AmiciResponded on May 15, 2025

    Hi Eric, We're truly sorry for your experience at Francesca's Amici. We understand the confusion and frustration caused by the misdirected orders and the mix-up with the bill. It's certainly not the level of service we aim to provide. We'll address this issue promptly and make sure it doesn't happen again. We appreciate your understanding and patience. Best, The Management Team
    

    Is this helpful?