Fortnum & Mason Gallery Restaurant

4.2
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1561 Reviews
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£25 and under
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Contemporary British

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Afternoon Tea
Our light and lively Gallery Restaurant has a well-deserved reputation for offering “tastes of the Food Hall”, with fresh and seasonal menus using ingredients of the highest quality and known provenance.

Specials

Dine out on Christmas Day for a stress-free Christmas

Your Merriest Christmas Begins Here... Christmas & Other Winter Feasts gathers together everything you need to enjoy a truly delicious meal. Two Courses £30.00 Three Courses £35.00 included Coffee or Tea and Mince Pie

Tuesday, December 24, 2019

What 1561 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.3
food
4.2
service
4.2
ambience
3.9
value
Noise · Moderate
87% of people would recommend it to a friend
5
4
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1
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OT
London
4 reviews
Dined 2 days ago
Overall4food5service2ambience4

Food was delicious as always but Service was slow, our server would not come by our table and we had to keep catching the eye of someone else.

IS
London
1 review
Dined 3 days ago
Overall5food5service4ambience5

Lovely lunch which we chose from the Christmas menu. Remember that they charge 12.5% service charge which does add to your bill.
Service was good and there was no rushing. Have been before and would go again.

MB
Bristol
2 reviews
Dined 4 days ago
Overall4food4service4ambience4

We enjoyed the whole experience. Took a little time fort eh order to be taken but after that the timings and attention were very good. Ages since I had eaten a rarebit.

FL
New York Area
1 review
Dined 4 days ago
Overall5food5service5ambience5

Stunning food and relaxing and comfortable setting. A little expensive but given the location and quality, not too much so.

AP
1 review
Dined 4 days ago
Overall4food3service3ambience4

I do enjoy coming to F&M for lunch when in London. However, I did feel that on this occasion the food was not of the same quality as previous visits. I had the Christmas lunch of two courses mains and dessert. It did feel as though we were quite rushed as well, I do understand it is very busy and quick turnover is required, however, the staff were very quick to bring courses and refill glasses as though they were under pressure to clear tables as quick as possible. I would however recommend this restaurant as this is the first time this has happened when dining there.

OT
London
1 review
Dined 4 days ago
Overall5food5service5ambience5

Good quality food, great service, helpful and friendly staff. Not rushed at all.

RP
1 review
Dined on November 12, 2019
Overall5food5service5ambience5

A lovely lunch, the staff were attentive without being overbearing and you did not feel rushed

RC
1 review
Dined on November 9, 2019
Overall3food3service2ambience3

As a treat yes I would. However you need to work on your Service. It was slow and un co-ordinated. Our tea arrived at least 10 minutes before our cake - no hot food involved so couldn’t understand the delay.

Also we were billed for still water thar we did not receive. Catching your staffs eye to make them aware wa almost impossible.

SG
1 review
Dined on November 8, 2019
Overall4food4service3ambience4

The Gallery was the perfect place to meet for brunch with a good friend who I haven’t seen for a long time. We both enjoyed our Eggs Benedict and Buck Rarebit and the tea and coffees were just perfect. Ambience refined but relaxed with just enough background conversation but not intrusive. One minor detail was very slow service which could have been irritating had we not been chatting so much and the presentation of the Eggs Benedict was a little untidy with hollandaise smeared across the plate. Otherwise the staff were perfectly pleasant and I had no complaints.

CM
London
4 reviews
Dined on November 6, 2019
Overall5food5service5ambience5

Has always been my little treat when I'm down in London.

OT
London
14 reviews
Dined on November 5, 2019
Overall5food5service4ambience4

We arrived just as the kitchen was closing, but we were waited on immediately. The food was served promptly, and was delicious. We were not rushed at all.

OT
Bath
1 review
Dined on November 3, 2019
Overall3food3service5ambience5

Sunday lunch...Not anywhere near as good as usual. The service was excellent and had we have had time, I would have returned some of the food on this occasion. It was not hot but lukewarm especially the cauliflower cheese and the portions were not as generous as on previous occasions, when the roast used to be carved in front of you- no longer the case. However, we will no doubt visit again.

KP
1 review
Dined on November 2, 2019
Overall5food5service5ambience5

Having started a little Christmas shopping and taking in the wonderful decorations and ambience, it was wonderful to be able to reward ourselves with a lovely meal in The Gallery restaurant. The staff were friendly and helpful and very attentive. Highly recommended to complete your Fortnum & Mason experience!

OT
Birmingham
3 reviews
Dined on November 2, 2019
Overall3food4service3ambience3

A little bit too noisy and service not so efficient. Food is nice. The scones are wonderful.

x
London
2 reviews
Dined on November 2, 2019
Overall4food5service5ambience5

Busy once it gets to around midday on a weekend. Very generous sized portions on the lunch menu - especially the soups! Pies are full of good quality meat. Would recommend.

OT
1 review
Dined on October 26, 2019
Overall5food4service5ambience4

Verjaardagslunch met champagne!

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NA
New York Area
3 reviews
Dined on October 26, 2019
Overall4food5service3ambience4

Nice breakfast actually very quiet first thing on a Saturday morning

OT
London
1 review
Dined on October 25, 2019
Overall5food5service5ambience5

Great food, excellent service and good value for money. A lovely place for a get together with friends

S
London
3 reviews
Dined on October 24, 2019
Overall5food5service5ambience5

Loved it. The service is always outstanding. So friendly and professional

C
London
1 review
Dined on October 24, 2019
Overall4food5service5ambience5

This is a great venue which I have visited many times. At this time it was especially good as we had visitors from America we were meeting and everything about the location, surroundings and the Fortnum & Masons shop itself is great. The staff at the Gallery Restaurant were especially friendly and helpful and the menu itself had an excellent range of choices suitable for all appetites. As on past visits each item served was really well cooked, presented and tasty.

D
New York Area
4 reviews
Dined on October 24, 2019
Overall4food3service4ambience3

Great for a quick bite and nice atmosphere in the store.

OP
London
1 review
Dined on October 21, 2019
Overall5food5service4ambience5

The scones were delicious! Freshly baked. We got served right away. Nothing negative to say about that place.

ST
Cornwall
1 review
Dined on October 21, 2019
Overall5food5service5ambience5

What a lovely place for lunch! Beautiful food, friendly and efficient service in the perfect location. The 181 Piccadilly salmon is absolutely delicious!

OT
Hertfordshire
1 review
Dined on October 19, 2019
Overall4food4service2ambience3

Pleasant meeting place with good choice of food for lunch. Poor service. Staff not attentive and difficult to find.

B
1 review
Dined on October 19, 2019
Overall4food4service3ambience4

Seated quickly in a sunny spot with not ventilation, I was hot and asked for water three times. It took over 15 minutes to arrive (by jug) and we were then charged for a bottle- which was removed by waiter.
Slow service yet friendly and impeccable .
I love fortnums and have frequented for over 25 years - I will always love it. Please ensure you speak up!

AL
London
1 review
Dined on October 18, 2019
Overall5food5service5ambience5

Lovely oasis of calm. Delicious food, attentive service.

CS
1 review
Dined on October 18, 2019
Overall4food4service2ambience3

May I please suggest that your staff are trained to deliver food and drink to the right of patrons and thereby avoid putting their elbows in the faces of those seated? This is a common fault at restaurants these days and can be avoided most of the time, space permitting etc. At our table in the window there was plenty of space to avoid this unseemly delivery of food, drink, cutlery etc.

You are not alone in allowing this lack of good old fashioned curtesy to prevail and would set a benchmark if you could stamp it out! A little training would do the trick!
Thank you!

SH
London
6 reviews
Dined on October 17, 2019
Overall4food3service5ambience5

Very pleasant staff, good atmosphere.

P
London
2 reviews
Dined on October 17, 2019
Overall3food3service4ambience3

Nice venue close to transport menu quite good staff helpful and friendly

BK
1 review
Dined on October 13, 2019
Overall2food3service1ambience3

Although this experience at F&M was a huge let down I would still recommend. I’ve been going to F&M for many years now and this breaks my heart to write a bad review. However I would still go back. But no go at a late time as they run out of food, very slow service and pretty much cold food.
We had to wait such a long time for our drinks. Our mains took extremely long to cook. We had no one tend to our table for over an hour and every time we had a Waiter it was a different one.

O
London
1 review
Dined on October 13, 2019
Overall3food2service4ambience5

Scones with clotted cream were way overpriced and didn't even taste that great. I was a bit dissapointed after I read all the good revues about "the best scones with clotted cream in London". Pity.

JW
London
6 reviews
Dined on October 12, 2019
Overall5food5service5ambience5

Excellent service and food. Warm and welcoming.

AC
San Francisco
2 reviews
Dined on October 10, 2019
Overall3food5service2ambience4

Food was good but server was inattentive and inconsistent with us.

LG
London
2 reviews
Dined on October 9, 2019
Overall3food2service3ambience3

Steak was over cooked and very dry. Lemon meringue tart was tasty but pastry rock hard, had to leave most of it.

JH
1 review
Dined on October 9, 2019
Overall4food5service4ambience4

Good food & service in a pleasant setting. The staff were helpful and efficient although they were very busy.

LS
Surrey
1 review
Dined on October 7, 2019
Overall4food2service4ambience4

Not impressed with the choice of food and friend had chicken pie and it was full of skin. She did mention it and they did refund her but not good enough

I
London
4 reviews
Dined on October 5, 2019
Overall5food5service5ambience5

Superb lunch as always

JF
New York Area
9 reviews
Dined on October 3, 2019
Overall2food2service2ambience3

Disappointing experience. Took a long time to get service and had to ask even for water multiple times. When the food finally arrived it was cold. Food was overdressed and one guest's salad dressing was so salty she couldn't eat it. Go for the shopping but eat somewhere else.

HS
London
3 reviews
Dined on October 1, 2019
Overall5food5service5ambience5

Greeted very pleasantly and well looked after by several members of staff. Food was delicious.😀

CS
London
1 review
Dined on September 30, 2019
Overall1food3service2ambience1

So disappointed, I took my friend for her 50th birthday breakfast.
The food choice was limited, breakfast ok, but nothing special at all.
There was no atmosphere and the service was just about satisfactory until we wanted to pay.
I waited ages to attract the attention of a waiter and eventually decided to pay at the till.
They added a compulsory service charge...... I wouldn’t have given them a tip!