Fortnum & Mason Gallery Restaurant

4.3
1451 reviews
icon/ic_price_rangeCreated with Sketch.
£25 and under
icon/ic_cuisineCreated with Sketch.
Contemporary British
Our light and lively Gallery Restaurant has a well-deserved reputation for offering “tastes of the Food Hall”, with fresh and seasonal menus using ingredients of the highest quality and known provenance.
What 1451 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.2
food
4.2
service
4.2
ambience
3.8
value
Noise · Moderate
88% of people would recommend it to a friend
5
4
3
2
1
Sort by
Filters
FS
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 5

Very attentive but discreet service. Relaxing atmosphere. The best caeser salad we have had. Excellent wine list , we had the rose wine from Cornwall which ticked all the boxes. I can thoroughly recommend this restaurant . Lovely treat.

Report
Helpful
s
1 review
Dined on June 18, 2019
Overall 5food 5service 5ambience 5

the service. staff and ambiance were perfect for lunching, F & M Gallery Restaurant is a lovely place to meet with friends and family for a delicious lunch. Would recommend to anyone .

Report
Helpful
I
London
8 reviews
Dined on June 11, 2019
Overall 3food 5service 1ambience 5

Waitress was very strange. She was moody but trying to be professional at the same time, in fact most the staff were very glum even though the atmosphere in Fortnum is always electric.

The waitress did not know what 'Halal food' was.

Wanted to buy some Moroccan tea from the tea counter but they only had a blend of green tea with the mint. We asked the tea expert was there any Moroccan mint tea just on its own which the reply was shockingly that 'mint tea is a green tea because it is green in colour', which we all know is hogwash (it also states the ingredients on the box that it is a blend of green tea and Moroccan mint). Anyway, the Moroccan loose mint tea was on display in the tea room but the jar was empty.

Common people tighten up!

Report
Helpful
OT
1 review
Dined on June 7, 2019
Overall 2food 2service 1ambience 3

Horrible service. Waiter was not friendly

Report
Helpful
G
1 review
Dined on June 6, 2019
Overall 4food 5service 4ambience 4

On arrival staff were very welcoming.
Service good.
Food selection excellent.
Overall a great experience

Report
Helpful
T
London
4 reviews
Dined on June 4, 2019
Overall 5food 5service 5ambience 5

We have been several times for special occasions, so had booked this to celebrate our 25th Silver wedding. Unfortunately we only discovered that the store was closed, due to a power outage which had affected a large area of Piccadilly and Regent Street the previous night, when we arrived at the specified time. We were contacted by telephone later to inform us of this fact.! The customer service member had to remake the appointment for 2 days later.
We came back to the Gallery to enjoy our belated meal, which was as usual very tasty. We enjoyed the breaded fish and a Buck rarebit, followed by variety of ice creams and a Pavlova. The plate of which had thoughtfully had Happy Anniversary written in chocolate on it. We then finished off with our enjoyment of a cup of tea. The staff as usual were very polite, attentive and quick in service.
So thank you to all for a delicious meal, but the only grumble was that we were not contacted earlier about the electrical problem, even though staff knew about it, as it was therefore a memorable day but not necessarily for the right reason.

Report
Helpful
p
London
2 reviews
Dined on June 2, 2019
Overall 3food 2service 4ambience 4

The ambiance is calm and civilised, service excellent but the food is really ‘ordinary ‘
Pea risotto exactly that- peas but very little rice, fish and chips,could do much better at my local chippie

Report
Helpful
PT
London
1 review
Dined on June 1, 2019
Overall 3food 3service 4ambience 4

My sister and I took our Mother for a birthday lunch. We were shown to our table and asked if we and drinks, my sister asked for a glass of Sauvignon Blanc off the menu. The waitress returned a few minutes later to tell her that they had run out and would she like to choose something thing else. We later discovered many bottles of Sauvignon Blanc in the Foodhall so can only assume the restaurant had none chilled which is very poor stock management. We ordered our lunch which arrived promptly and looked very appetising. My mum and sister ordered the fish and chips and I ordered the cod steak. When I cut into my fish it was raw in the middle, our waitress came over and I pointed this out to her and she went to fetch ‘her manager’ who came, saw and took my plate away. I had to wait quite a while for a replacement by which time my mum and sister had finished their lunches. We then ordered desserts which were very nice, followed by tea. My sister chose Moroccan Mint but the leaves were so fine that they fell through the strainer and she could not drink it all because of all the bits floating in her cup. I have had several afternoon teas at F&M over the years which have been superb but I will definitely not return to the Gallery restaurant again. Overall it was very disappointing.

Report
Helpful
HS
1 review
Dined on May 31, 2019
Overall 1food 3service 1ambience 2

The service was extremely poor. I had to ask several times for two dishes.
We were there after 7.00pm and made to feel fairy uncomfortable. Given that the store is open until 9.00pm you need to make it clearer on your website that you will be asked to leave at 7.00pm and this is not last orders.

Report
Helpful
CT
Bath
2 reviews
Dined on May 23, 2019
Overall 5food 5service 5ambience 5

A most enjoyable lunch as always, the food excellent and the wines. It’s a lovely venue after a special occasion. We visited many times and it’s always excellent!

Report
Helpful
M
London
2 reviews
Dined on May 22, 2019
Overall 4food 3service 4ambience 4

Delightful venue for lively lunch with old friends.

Report
Helpful
TF
Phoenix
79 reviews
Dined on May 18, 2019
Overall 4food 4service 4ambience 3

A very nice place for a relaxing classy afternoon lunch or tea. We have the large plate of Smoked Scottish salmon and it was more than enough for the two of us. But then, we weren’t starving. That with a couple glasses of British Champagne and we were set for a walk in the park!

Report
Helpful
SC
London
1 review
Dined on May 16, 2019
Overall 4food 5service 5ambience 3

Lovely venue and convenient for transport. Not good that the two wines we ordered were unavailable so had to choose another. Also, no fresh fruit available for pudding for me as I am unable to eat anything that has sugar added to it. As the basement sells fruit and veg, it can’t be too difficult to get a banana and chop it up and top it with a blob of cream.

Report
Helpful
D
London
2 reviews
Dined on May 14, 2019
Overall 5food 5service 5ambience 5

A customer for forty years. Nothing is too much trouble for any of the staff. The food and experience just keeps on getting better, how do they do it?

Report
Helpful
SB
Birmingham
1 review
Dined on May 13, 2019
Overall 4food 4service 4ambience 4

A relaxed and informal restaurant but somehow you are always conscious that this is fortnums and so, just a little bit special, as a day tourist. The food was well seasoned, the lamb ,steak and cod all delicious, service friendly and attentive.

Report
Helpful
m
Los Angeles
5 reviews
Dined on May 11, 2019
Overall 1food 1service 1ambience 4

F&M has become a tourist trap. The wait staff doesn't understand English and the prices are outrageous. The menu had a lunch main course of asparagus and I asked the waiter if it was white asparagus and he said "yes". The plate came and it was 6 spears of GREEN asparagus! At current exchange rates that was $2.50 PER SPEAR. F&M used to be a nice place (and the tea is still the best) but otherwise it is to be avoided as yet another London tourist trap.

Report
Helpful
OT
London
4 reviews
Dined on May 5, 2019
Overall 5food 5service 5ambience 5

Lovely restaurant, excellent friendly service , couldn't fault it

Report
Helpful
S
London
23 reviews
Dined on May 4, 2019
Overall 5food 5service 5ambience 5

I visit London on a regular basis and always book to have breakfast in Fortnum and Mason, usually with a glass of champagne. This was no different, it was so good I had tea there later in the afternoon after a days shopping. I have never been disappointed and will be back there in 3 weeks time.

Report
Helpful
MR
London
1 review
Dined on May 3, 2019
Overall 5food 5service 5ambience 5

Excellent service, delicious food and lovely atmosphere.

Thank you

Report
Helpful
CM
London
1 review
Dined on May 1, 2019
Overall 4food 4service 4ambience 4

Our waitress was delightful as was the lady who greeted us, it’s stuff like this that keeps us returning. Will be back again on 7 June with a large party for a lady’s 99th birthday ...... looking forward to it already

Report
Helpful
DH
London
1 review
Dined on April 30, 2019
Overall 3food 3service 1ambience 3

When we arrived - having booked a table in advance of course - it wasn't ready and we just had to stand there - there's nowhere to sit - while we waited for a table. It was so embarrassing - too embarrassing for me to risk bringing clients to The Gallery again.

Report
Helpful
JB
London
1 review
Dined on April 30, 2019
Overall 4food 5service 5ambience 5

Fortnum & Mason's Gallery restaurant is my restaurant of choice for lunch. Easy to book - attentive service and good food with plenty of choice.

I always recommend it to my friends from out of town.

Report
Helpful
FJ
London
1 review
Dined on April 27, 2019
Overall 5food 5service 5ambience 4

Had lunch here for a friends birthday, good quality food and excellent service, would definitely recommend

Report
Helpful
MD
Yorkshire
1 review
Dined on April 27, 2019
Overall 3food 3service 3ambience 2

Disappointed. I had high expectations of the rarebit & though it was high quality and tasty, at £9.75 for cheese on toast I expected 2 slices but only got one. The bread was thin sliced & flat, not the malty doorstop I hoped for. The tea was delicious (English Breakfast) but a little late served after the food arrived and lukewarm. I was still pretty hungry when I left. Shan’t book here again.

Report
Helpful
JW
London
3 reviews
Dined on April 26, 2019
Overall 5food 5service 5ambience 5

Excellent service. Fast, efficient and very comfortable

Report
Helpful
VT
London
13 reviews
Dined on April 17, 2019
Overall 5food 5service 5ambience 5

We always eat at The Gallery restaurant whenever we are in London and we are never disappointed. On this visit the watercress soup and harissa chicken were simply exceptional. Can't wait for our next visit!

Report
Helpful
OT
London
4 reviews
Dined on April 17, 2019
Overall 1food 1service 1ambience 1

The staff was rude and not welcoming,if 1 person want to order set menu and another person only drink they refuse and ask to go to first floor then first floor send to g floor where they dont have afternoon set .

Report
Helpful
KA
New England
2 reviews
Dined on April 14, 2019
Overall 5food 5service 4ambience 5

Lovely setting with delicious and beautifully fresh food. Perfect for a girly lunch with my mum. Ask for a table at the window as this has great views and a little quieter, away from the shop floor.

Report
Helpful
IH
1 review
Dined on April 12, 2019
Overall 5food 4service 5ambience 4

Very good selection for the Gallery tea - tasty and well presented. Excellent customer service - enjoyable experience and great venue for dining with friends.

Report
Helpful
GN
London
1 review
Dined on April 10, 2019
Overall 5food 5service 5ambience 4

Great lunch and our food was excellent. Service was on the ball

Report
Helpful
GH
London
2 reviews
Dined on April 10, 2019
Overall 5food 5service 5ambience 5

Just perfect for my Dad's birthday! We would definitely recommend for any event :)

Report
Helpful
JK
Oxford
1 review
Dined on April 7, 2019
Overall 5food 5service 5ambience 5

Absolutely perfect for a Sunday birthday lunch - just sad I did not have room for a dessert but maybe next time !!!!

Report
Helpful
N
Kent
6 reviews
Dined on April 1, 2019
Overall 4food 5service 5ambience 5

Lovely table by window. Salads were delicious. Waitress was so nice and interested in our relationship without being creepy. Cake portion too large but delicious. Bit expensive for lunch but paying for the ambience

Report
Helpful
j
New England
559 reviews
Dined on March 29, 2019
Overall 4food 4service 4ambience 3

While it is busy during afternoon tea there are plenty of lunch items to chose from.
Of course the tea and scones are a major draw.

Report
Helpful
l
Manchester
1 review
Dined on March 28, 2019
Overall 2food 1service 3ambience 3

Good was poor. Service very good and attentive.
Vegetarian options were not nice and well below expected standard.

Report
Helpful
L
London
1 review
Dined on March 26, 2019
Overall 2food 3service 1ambience 4

Very disappointed by poor staff attention. It was not busy in restaurant, but many staff were there but walking around with their heads in the air. Also the House Salade that I had with my toasted sandwich was just 2 mouthfuls of chopped up lettuce for £4.25 - very poor. Scones, jam and cream were very good - after along wait after our sandwiches

Report
Helpful
CT
Bath
3 reviews
Dined on March 23, 2019
Overall 5food 5service 5ambience 5

It’s always a pleasure to eat at the Gallery Restaurant. The menu was excellent with good variety for all tastes. We had a throughly enjoyable lunch and will certainly return soon.

Report
Helpful
AP
London
2 reviews
Dined on March 23, 2019
Overall 5food 5service 5ambience 5

Extremely willing staff. Excellent lunch of high standard which can take a while to prepare.

Report
Helpful
j
London
4 reviews
Dined on March 22, 2019
Overall 3food 4service 2ambience 2

Disappointed that we had to wait for a table despite being on time for our reservation. Staff were efficient and friendly when we got seated. Food was delicious. Ambience was fine if a bit busy and noisy.

Report
Helpful
L
1 review
Dined on March 16, 2019
Overall 5food 5service 5ambience 5

As tourists we wanted to try the best afternoon tea in the area. The tea was really delicious and perfectly warm. The service was amazing, our waiters were all very friendly. Make a reservation, this is imperative if you don’t want to wait!

Report
Helpful
1
2
3
37
null