Fortnum & Mason Diamond Jubilee Tea Salon
We visited on Sunday November 10, 2019 at approx 1230 pm. We had to ask for water twice. No one came to check up on us. We had to ask for more tea. We had to ask for more sandwiches and desserts. We had to ask for the bill. We had to flag someone down to pay the bill. To be honest, I expected more from Fortnum & Mason. Piano player quite nice and it is a lovely store, however.
Lovely experience. The staff was very attentive . I Highly recommend. I would suggest to book in advance. Definitely will go back.
Kept waiting 25 minutes, asked for one afternoon tea with just plain scones, all three arrived plain.
We got them changed, we asked for some more sandwiches 15 minutes later they still hadn’t arrived, spoke to a supervisor who quickly brought us some, had to ask for more tea, just one pot arrived.
Really disappointed as on all my previous visits it has been perfect.
Very lovely afternoon tea although we were kept waiting nearly 30mins past our booking Colin was superb nothing to much trouble. Yes its expensive but so worth it as a special treat
We had a reservation at 3:45pm, when we arrived, we was told that have to wait in here because there are many people in front of us. After asking the other people who is also waiting, I know that every one has reservation but every one need to wait. Why it was happen? So Why people make the reservation? I think maybe time control is important to u. And I t is really not a good experience.
A very pleasant afternoon tea spoilt by a 45 minute wait in a noisy cramped waiting area with nobody to tell us what was happening. We had to ask 4 times when our table would be ready.
Thank you for the complementary glass of bubbles but this length of delay is poor and I would hesitate to return again.
I've only agreed to the recommendation, if they sort out their timing and waiting staff. We had to wait over 30 minutes to be seated - the reception area was getting very crowded. Service wasn't that good. Champagne was put in front of us without asking if we wanted a glass. We had to ask for cutlery. Not enough preserves and cream for the scones. No explanation to the cakes. No 'doggie bag' offered to us to take home. Other than that the food was good, but not worth £72. I've been on numerous occasions and this was the worst visit, sad as I was treating family for a special occasion. Ashame dress code isn't adhered to.
It was so so busy. Saturday afternoon. Table not ready we waited 15 minutes. When seated we then waited 35 minutes for tea. We were celebrating a 70th birthday. Staff were in short supply. Nevertheless a lovely treat.
We arrived early for our 14:30 reservation at the Diamond Jubilee Tea Salon. We, like everyone else, were sent to the cloakroom and told our table would be available in a few minutes. There was pressure from the host staff to visit the coatroom and leave our coats there. We dropped our coats and went to the restroom, then returned to the lobby at 14:30.
We waited about fifteen minutes before inquiring about our table at 14:45. We were told they were preparing the table, and that it would be ready soon. After a few minutes minutes, someone else approached us, addressed our group by name, and said they were preparing our table and it would be a few minutes. At 14:55, we spoke with the hostess and explained that we'd been told three times that our table would be "ready in a few minutes," but continued to wait. Since this restaurant requires a deposit and expects patrons to arrive on time, they in turn should seat guests on time. They did offer us each a glass of champagne for the wait, but the wait was far too long and other similarly-sized parties were consistently seated before us.
Once we were seated, the staff was excellent. Servers were incredibly friendly and helpful. Bliss was a very attentive server and explained each dish and tea carefully. Staff were patient while we translated for a non-English speaker with our group.
The gluten-free Afternoon Tea was filled with a variety of delicious GF options, and there was even a dessert option after tea. The gluten free scones were absolutely delicious and I'd return just for the scones (minus the wait).
Very nice environment with great service. A really enjoyable meal with nice food and tea.
Amazing experience and the best service
Two of the essential things of an afternoon tea experience (imho) didn’t happen, the waiting staff who was serving our table didn’t introduce himself, and when the food came, another staff didn’t explain the food (even when her colleague reminded her to after helping her bring the food out).
Tea and food also took a bit too long to come.
However, after asking for the food to be explained, the staff seemed to be more attentive.
Sandwiches are nice, particularly the coronation chicken and smoked salmon, not too fond of the mint and cucumber. My friend had the smokey earl grey, which he thought was quite different. To me, it smelt a bit like the Chinese fermented tea, pu’er. Haha
Lemon curd was a bit on the sweet side, could do with more citrus taste. The sweet dishes weren’t to our liking, but that’s just our individual tastes, not necessarily an indication of poor food.
We were eventually too full to try their patisserie cakes, but it was offered to us that we can take away.
Overall, the experience wasn’t too bad.
Amazing experience. They couldn’t have been more polite or accommodating especially with my baby.
What an amazing experience. I had the gluten free choice. Variety of gluten free sandwiches, desserts and gluten free scones. Everything was delicious. The service. The atmosphere. The place setting. The food. Perfect. Amazing!!
Very relaxed afternoon, in a charming atmosphere. Excellent service. Very nice teas. Delicious savory afternoon tea but disappointed by the sweet options.
Very pricey for what it offers!Great service and ambient. Food was good but not something special. Sandwiches were ok. We didn’t like the cucumber and mint. Scones tasted good but needed more attention as they were breaking unevenly when cut making it difficult to add the cream and the strawberry jam or lemon curd. All other cakes were delicious.
Friendly and attentive service. Nice food. Were offered (additional) free cakes to take home before leaving. All-in-all a very pleasant experience.
This was great for an afternoon tea. The savory menu was yummy and the tea was outstanding. More food than we could go through as they refill anything you want.
Far below the expectations one may have for a place like Fortnum & Mason and not worth the money : no atmosphere, poor service, it seems more like a tourist place rather than a London institution.
Although when I complained about the not satisfactory experience the customer service was very attentive and responsive and tried to find a solution to better my general experience with F&M. So I increased my overall evaluation from 2 to 3 stars
Pleasant but patchy service. Sandwiches refreshed when we asked. I left a bag behind and that was dealt with well. China was scratched. Ambiance similar to Fenwicks but price much higher. Less special than Harrods. Price similar to top hotels but food very ordinary certainly nothing special.
Birthday experience - very enjoyable, service excellent
Service was amazing with very knowledgeable staff. The range of teas available made the experience all the more enjoyable. Such a delight! I would highly recommend this afternoon tea to anyone looking for a real treat. Well done Fortnum’s and Mason.
Service as you would expect very good,sandwiches were lovely,scones were dry and cakes to sickly to eat,would return but only to have savoury tea.
We had a birthday celebration there. We couldn’t finish our sandwiches and cakes so we had them packed to go. We got home to find only half the cakes were packed and no sandwiches. We paid a lot money for someone to forget to pack our food. No refund or compensation was offered.
The service we received was absolutely wonderful. We went for my mother-in-law's 75th birthday and they were so attentive and personable and made her feel very special. Thank you!
Such a shame we had such a bad experience but we didn’t get any food nor water until 45 mins after we were seated and we had to flag someone down every time we wanted anything. They have us a discount but only when we asked for it. After paying £60 for some a sandwich and a scone, I’d expect much better if not faultless service
The staff were absolutely superb. Our table for 3 consisted of a Vegan, Vegetarian & severe food allergies... they handled us with care & professionalism. The store and restaurant were BEAUTIFUL. You get what you pay for! Treat yourself!
Had a wonderful time! The service was on point, and the food was amazing!
That was the most luxurious time I've ever had. The tea, sandwiches, scones, cakes and services were really special and amazing. Thank you very much.
Very pleasant place. A must visit in London. An outstanding experience.
Overall nice experience. Yet way too much noise and way too busy to enjoy and chill. The room was almost cold. The service was ok but with nothing special. I won't comme back nor recommend this place. I felt it was way too expensive regarding the overall experience.
It was the perfect place four our group of girlfriends to celebrate multiple birthdays. Food was fantastic (and plentiful) and our server could not have been nicer!
I thought this was a lovely but very overpriced experience!
Wonderful experience for afternoon tea. Expensive, but worth it for a one time trip if afternoon tea is on your list. Great service and a memorable experience.
Love it. There was a great atmosphere and lovely service. I am vegan and had a fantastic selection of food. The store looked beautiful as we wandered through. Thank you
The experience was lovely and Colin was very attentive.
Fantastic service and beautiful Salon. The food was delicious and plentiful. Extra special service was given to our birthday guest.
Everything was absolutely perfect! This is the quintessential high tea experience!
A highly recommended experience. Wonderful staff and food.