Flat Top Grill - The Loop
At Flat Top Grill, we believe each meal should be memorable. You’re our guest. You decide. Shouldn’t your meal be prepared precisely to your tastes and preferences? We think so. We will make sure you’ve got what you need, just how you like it—from our homemade sauces to our signature Roti bread.
At Flat Top Grill, they grow it, you choose it, we cook it. C’mon in. Grill’s on!
Food was cooked well! If you didn’t like the taste of it then it’s your own fault. Only complaint is service was very slow. Other than that it was very tasty and we will definitely be going back!
Went here before theater. Good choice.
This place is a hidden gem. The food and drinks are reasonable prices. I love that you can pick your own veggies and sauce for your stir fry. It is like a more affordable hibachi grill. The staff, from the hostess, the waiter, even the cook were friendly. I would go back.
Came after the lunch crowd so service was faster than usual.
I had a reservation, when we got there they told us to wait 5 min, we ended waiting 15 minutes. For food, I picked chicken and when i received my food the chicken was missing, had to wait 10 minutes, as they forgot. The place needs cleaning improvement, there is food & liquid on the floor. You can easily fall as there is no one cleaning and its also sticky. Manager needs to step up. Yorktown's Flat Top is the one to go!
Took my colleagues to lunch. Great selection for multiple food allergies. Atmosphere was friendly social but quiet enough for a conversation.
My family of four with 2 teen boys loves to go to Flat Top Grill whenever we are nearby. Everyone always has a good time and loves customizing their meal to exactly what they want!
Service was terrible I'm not sure if the management is change or what I always used to go there with my family but this time it was a big disappointing no we have flat top grill several locations in Chicago. but I always prefer Wabash grill because the service was really great, this time I can't even expecting flat top grill management going really horrible 😖.
Food line was very sloppy and ingredients were mixed. Floors had stuff spilled on them.
My favorite restaurant
Service was awful. Food mediocre. I think I’m done with this franchise.
Such a clean restaurant and conveniently located near CIBC theater! Will for sure go again!
A great place where to have your Asian creation! Even it is super noisy we loved our meal
Great evening and people food was awesome I’d definitely come back again.
The food was good the $5 margarita was bad
Our server was excellent and the food was good. My only complaint is that they need to pay more attention to the food as it was a bit messy when I was filling my bowl. It would also be nice if they had more than one gluten free sauce but I was thankful for the one. The food tasted great and we enjoyed our time.
Manny was awesome! Service was quick & efficient. We had our little guy with us, and everyone was super accommodating. The food was delicious and super filling. Thanks!!
Kinda cramped, but very enjoyable food and service.
There were a lot of fruit flies landing on our food and drinks. Had to cover my wine with a napkin so they would get in the glass.
Thanks for being vegan-friendly. I never expect it, but it's a nice thing.
The basic food bowl w veggies only was okay, but overcooked. We ordered the salmon and found it inedible - overcooked and dried out. Turns it out that it is cooked starting with a frozen piece of fish. The wait staff was very helpful. We found the music to be too loud and not at all enjoyable. I used to enjoy going to this restaurant but we will not return.
The service in this place is terrible. Was better in the past. Would not recommend.
Love coming to eat at Flat Top. I come yearly for my birthday and then again throughout the year with friends.
Great and fun concept. The food is never boring either.
Dinner out prior to Hamilton!
When we entered, the host didn’t acknowledge us. We waited awkwardly until she was done with whatever she was doing. The server took a while to get to us. Two tables around us complained that they had been waiting a long time to get service. The girl next to us got up and left the establishment. Waters were not refilled. The food itself was fun to prepare and delicious!!!! The prices are reasonable and the atmosphere is super fun. They play upbeat music.
Mixed up the bowl but the waiter comped it and the drinks for the mishap. Very happy with his level of customer service
This location is the pits, the bathroom was filthy, the cooks handled raw chicken & beef and never changed gloves, they went directly into cooking! Other than the unsanitary cooks, the bar where the majority of the food was AWFUL, half of the ingredients was either out or inside the neighboring ingredient. I wanted so badly to complain and ask for every cent I spent back but I paid cash & didn't even think of leaving a tip! The servers were even the pits, we were checked one once & had to flag them down for soda refills. I will DEFINTLY not be back to his location & spread the word to avoids this location!
Flat Top is a good place for a reasonably quick, inexpensive lunch in the Loop. Being able to make reservations is a huge plus as well. The food is good and the service is wonderful. My only semi-complaint would be that the seating is very tight in the area against the north wall. I am not a big person, and I had difficulty maneuvering in and out of the seat.
Food was not fresh. FOOD TABLE COMPLETELY UNSANITARY AND SAUCES SPILLED ALL OVER . I WOULD NEVER EAT TGERE AGAIN
We ordered two bowls and an appetizer. The appetizer came after our bowls, but the manager, waitress, and busser were nice enough to comp it for us. Do not recommend the cheese quesadilla at all — it’s coated in salt and ours was burned beyond recognition. Very nice service but don’t come here for the food.
I didn't realize the pick your own ingredients nature of this restaurant. We went when it was quite busy and the flat top grill was pretty crowded so there was not space to spread food out to get a good stirfry effect where you can taste each individual ingredient. Instead everything sort of steamed together to make a more muted flavor combination. I would recommend folks not dump the sauce in the bowl with the veggies but somehow provide the sauce separately so that it can be added at the last second after all the veggie flavors are sealed in. I would definitely go back -- with appropriate expectations.
We were there to celebrate birthdays. We have eaten at this place a couple to times but we’ve noticed that service has turned bad. The server that we had was mean, arrogant and condescending. One of my companions asked the server for a soup spoon because he got an ice cream spoon. Instead of getting one, the server sarcastically said, “That IS a spoon and soup spoons are no longer available”. When my companion insisted, she turned around and got a soup spoon. Where has good customer service gone? I hope this is confined to the Loop branch only. Unfortunately, we have decided not to return to this place and will tell our friends to do the same.
Bathroom needs to be better maintained.
Visiting son in the Windy City, we selected FTG based on reviews. We were more than please. Manny the server was informative and knowledgeable . The music was outstanding,
The restaurant was very busy, but despite this staff met our needs well. You could tell everyone was working hard to take care of everyone and they did a wonderful job at it! The food was delicious and even in their rush staff was courteous and kind.
I usually like going here but it has been quite sometime since I have. Everything was great except for the food. The noodles were extremely over cooked. They were mushy and had no bite. I mentioned this to the waitress and all she said was oh it was pre-cooked before hand so once it goes on the flat top it gets cooked more. It was horrible. I’ll never go back again. Not worth the money.
Our server was great, but at the end of our meal we were rushed out by another server, because they needed our table. I really liked our server, but the end clouded my experience at Flat Top.
Very friendly staff, pretty attentive, food was good
It was my mom's first experience at the Flat top grill she loved the food and the concept of fixing her own meal ..I've been to this location several times and it's always great service......if I had to complain about something it was the parking.,
The food wzs great as i expected. The waitress was very bad, she stated that she had forgotten about me and my guest.