Flat Top Grill - The Loop
At Flat Top Grill, we believe each meal should be memorable. You’re our guest. You decide. Shouldn’t your meal be prepared precisely to your tastes and preferences? We think so. We will make sure you’ve got what you need, just how you like it—from our homemade sauces to our signature Roti bread.
At Flat Top Grill, they grow it, you choose it, we cook it. C’mon in. Grill’s on!
This was a terrible customer experience. Upon arriving, the hosting staff made a scene about how large our group was (8 people) even though I had made reservations in advance. From there, service was slow, many people didn't get their drinks until we were nearly done eating. On top of all of this, there were gnats flying around our food -- the section of the restaurant we were in was oddly humid. Would not recommend.
Unfortunately, there were quite a few nets, that circled our table & one landed in my beer, but the server gladly brought me another beer. But there were a few that were annoying. Luckily we were getting ready to leave.
There were huge gnats flying around bothering our dinner. Other than that, we enjoyed ourselves.
It was delicious and such a fun experience!
Great family spot. Good food, great drinks. Kids menu and high chairs available, the host even took our stroller and had it ready for us at the door on the way out. Took 1 star away for the meat portions they give you, I'm used to restaurants like this allowing you to pick your own meat.
Service was very slow compared to in the past. We didn’t get our drinks until we were almost finished eating.
I would recommend Flat Top Grill in general to my friends. But this Loop location wasn't great in terms of service. We had a reservation and still had to wait over 30 minutes to sit down. Our waitress overall seemed pretty annoyed with us and was unfriendly.
Great atmosphere, HUGE variety of food choices -- something for everyone! Fresh, colorful, tasty food -- this is a really great place. Our server was rude, unattentive, and seemed to have some issue with our table, even though we were just a small group of three chatting quietly. We were polite and nice to her -- maybe she was just having a bad night. No big deal -- it was a great place!
Always enjoyable, you can switch up your dish and make it differwnt every time
This place was nice, clean , and quiet. Staff was friendly & attentive
Food was great, they actually took their time to explain the process of food service and showed us as wel. Food quality was great, however meat was a bit chewy. Overall, everything was amazing!
There are so many options for your customized stir fry. The server escorted my party to the bar to make our choices, pointing out rice, noodles, grains and the vegetables. I had several children in my party and we liked being able to sample some of the sauces before we added them to our dish. We had a very enjoyable experience.
Lots of great choices for carnivores, vegitarians, and vegans. Great-tasting, fresh food. Friendly, prompt service. Just wish the bowls were a tad bigger. Hard to pile on veggies--balancing act.
The restaurant was half empty and the host insisted on giving us a tiny table that would leave us elbow-to-elbow with other guests (even after we insisted on getting a different one 3 times). Our server was either careless or very busy. It took forever for him to come get our order, to bring our drinks, and once the food arrived, we never saw him again until we were done with our meal. We spoke to the manager, who was nice but also lacked customer service training. He came to our table and just stared at us without introducing himself until I decided to break the silence and asked if he was the manager. He offered us free dessert, but we declined since we were not looking for anything free, we were just upset with the experience. He ended up applying a discount to our bill, but once again, we were not looking for that. There was also a man coming in an out of the restaurant asking us for food/money and they didn’t seem to care that he was making us and other customers uncomfortable. I don’t see myself going back to this place.
Good selections, great service in this build your own bowl, Mongolian grill like restaurant. The ingredients seemed very fresh and the flavors were great, post cook. Eggs and meat proteins are portioned out behind the scenes, not on the self-service bar, as I have found in most other restaurants of this type, so the portions sizes are very small. I wish this part would change (resulted in my lower value score). I will still recommend & come back
I went for lunch and the food was great. I just didn't like that a kid was pushing me while I picked out the food to go in my bowl.
Has awesome food . Great for anyone with any taste.
I had family in from out of the country. There was no roti bread during our visit. Although it may not seem like a big deal it was something I was commenting to my family about and we were all looking forward to having some. It was disappointing. Service was good and food was good.
This go around was okay. They forgot to put chicken in the person I was with bowl, when his ticket said chicken.
Fun idea however in line the sauces were all low, food was dripping everywhere and the beef was awful like rocks in our bowls. We were almost embarrassed for having picked the venue for our event. Great idea but dirty, not enough help working, and I ordered shrimp for $4 extra and got only three mini shrimps. Ug!
Even with the reservation we had to wait 15-20 mins
Our server was terrible. He had no time for us and it wasn't that busy. I'm sorry I didn't remember his name!
While the process is a little complicated, the food is very good and thankfully vegetarian-friendly. However, they never have enough servers, so you end up waiting for a next bowl, a next drink, or the check longer than you'd want. ...so much so that I often abandon the idea of another bowl or drink.
One of my wife’s favorite restaurants so I took her for her birthday. Which she loved of course.
food quality has gone down considerably and the service was horrible even when not busy
Make your own stir fry in a casual dining environment. Service isn’t always the best, unless you get Victor (he’s very attentive). Overall an great restaurant we eat at frequently.
Food was burned. Manager did offer to remake food and refunded my money.
Food is amazing as always but the service could have been much better with all of the employees they have working at one time.
Location - great! Service - great! Food - great! Only suggestion is please turn the music down during lunch - - the music volume made everyone in the restaurant speak louder so people were semi-shouting during lunch.
I’ve been here a few times now, and the service is pretty terrible. The servers aren’t required to do much - bring drinks and food to table. It took 10+ minutes to get water, and we asked for the check as soon as we ordered. We STILL had to wait for our check after we finished eating. I love the food at Flat Top, but service is always poor.
Create your own stir fry with wide variety of options!
Service was a little slow but food was good
Always a great place to eat. I love the Roti bread!
Friendly staff and kudos to the grill guys!!!!
The food was great as it always is, but it took a while to get seated even though we had a reservation. There may have been parties without a reservation that got seated before us.
Awesome find for quick and healthy lunch while attending a conference at the Palmer Hilton
Unfortunately today’s experience at Flat Top was terrible- the service was terrible from the moment we walked through the door until we were leaving. One of the individuals that we were with had to box her lunch up because she didn’t have time to finish because of the delay in cooking her meal. Not sure what is going on but the last 2 times have not been good at all. Hopefully they can get it together! 😩
The service was horrible . The server did not inform us to write our names on the sticks . When the food arrived .. they had to dig around the bowls to find out . He questioned us about asking for too many napkins . Then he disappeared for about 20 minutes . He was not attentive . Very. As experience for my sisters birthday . Also the food area was very messy .
Went for my birthday had ablast
My boyfriend had never been before, so I took him and he had a fantastic time! He loved the vegetarian options!