FireRock Steakhouse - Las Vegas
Whether you are new to FireRock Steakhouse or a long-standing customer, we look forward to seeing you soon!
Were seated immediately. Server was attentive and pleasant. Food was prepared as we had ordered and timing of delivery was just right.
I took my mother for Mother's Day dinner, Saturday evening to avoid some of the crowds. Food was fantastic as I recalled from prior visits. However, we were seated in the far back of the restaurant, my mother walks with a cane or a walker depending on the destination and she in fact commented to the hostess that we were going to the far back of the restaurant and got no response.
I just wish the staff would have taken note and seated us a little closer to the front of the restaurant.
Our server was Michael (I think). He was very personable and helpful.
I ordered pecan crusted pork medallions and there was not a pecan in sight and they were not what I consider medallions more like cutlets. The food as presented was not attractive - plate completely covered with food and hanging over the sides. I have been there many times before and this was the worst experience. No water refills and average service. I advised the waiter to please tell the chef that my meal was not satisfactory and to check out what the menu said and what they served - two different things in my opinion.
We always ask for a booth on the reservation and they always try to seat at a table. Go figure.
The past couple times we have been there everything, service and food were awful. We use to recommend all the time, but not sure if management or corporate has changed but crossing off our list
This is the 2nd time we've been to the location and the food has been just ok. My wife had the red snapper and is was so rubbery you had to use a knife to cut it. The taste wasn't good and really had no flavor but the taste of fish. I had the prime rib and it had no taste, very bland thank god for the horseradish sauce.
I had reservations so we were sat immediately upon arrival. Our waiter was attentive. Our order was timely delivered. The food was excellent, as always. The food is a great value. The manager stopped by our table to make sure we were satisfied with everything. This is one of our favorite restaurants.
Our reservation was at 5:00, we didn’t get seated to almost 5:20. The hostess center was very disorganized to say the least. After we were seated our waiter was attentive and prompt the entire meal. The food was outstanding.
The issue I have is another customer had a dog that was wearing a home made service dog vest. The dog kept barking and growling st another service dog. This nuisance made our evening not what it could have been.
Went to celebrate an anniversary.....I noted it in my reservation. It was not once acknowledged from arrival to departure.
Service- our server was delightful, engaging and a warm personality.— only good part of this visit.
Food—Not good. Baked potato came out slightly warm at best...in fact it was cold. House salad had expired, wilted lettuce, like it had been in a freezer. I paid the up-charge to have asparagus with my prime rib.....this side dish had only 4 spears of asparagus???
Ambience—. The lighting was so bright for dinner service. I even mentioned to the hostess and she said it is a little bright. You would think that would be a queue that is would be adjusted—-wrong! I can add other comments, but it had to do with the patrons of the restaurant and not the place itself.
Overall I am embarrassed that I even chose this restaurant as I do live fairly close by. Never once was a manager seen on the floor to talk to about all the issues.
When I made the reservation I wrote it was for a special occasion. The app space provided an area for what I would like the staff to say to my daughter. Nothing was said to her the entire time we were there. This is the 2nd time I’ve requested to have something said to my guest for the special occasion and get nothing.
Why ask on the app if nothing happens at the restaurant. It definitely doesn’t take much to say something to the guest at the table.
The food was good and the service was great.
I’m definitely thinking of finding another place to go that will go out of their way for my guest on their special day or occasion.
Service was great, food was excellent and prices were reasonable.
This is our favorite steakhouse and other fine dining in Las Vegas that offers reasonable prices with a fine ambiance.
Food was really good and excellent service!!!!!!!!
We came to FireRock after my husbands graduation and had our gender reveal during dinner. It was a great experience and the dinner was delicious.
The coffee was TERRIBLE! It was thick like mud. My husband loves coffee and was expecting to enjoy some. To his surprise it was awful. He drank water to eat his meal. We went after 8pm ish.
It was my first time here and I was very happy with everything. Looking forward to coming but many times
I was not sure what to make of the place but I was pleasantly surprised. it was a 24x7 restaurant that has a very good menu, good value for dinner, and our reservations were honored quickly. Food was delivered quickly, cooked well, and a good value. I would return often if it weren't as far a drive from my home but worth it for someone who lives in the north of LV.
Service continues to be slow from time of arrival. We waited 15 minutes before we were even served water. Drinks was another 15 minutes.
Overall good is good.
Our waitress was absolutely horrible. We had a big group and she barely came back to check on us. My son asked for a refill on his drink and never came. Absolutely horrible waitress.
Janet was our server she was great! She kept us in the loop of what was good and made sure we were well taken card of!
I have visited several times, and been very satisfied with the experience. We are usually lunch time visitors during the week, but last visit was on Friday and very busy. Service was excellent, food, excellent, but will probably make our next visit at lunchtime.
Everything was rather ordinary. Nothing here to write home about.
Very poor service. Appetizers, main course (ordered 3 different cuts of steaks), and desserts were mediocre at best. Truely disappointed!!! The rolls were the only part of the meal we enjoyed. Would never recommend this restaurant to others.
I don’t see why I made a reservation when the wait time was still over an hour. It is usually pretty loud in there but the food, service and price make up for all that. It has to be one of the best deals in town when it comes to a very well prepared steak!
Although we had reservations, and that was acknowledged when we arrived, we were made to wait while "walk-ins" were seated before our party...when I went up to the podium the third time, I was told that he had no record of our reservation..and, we had to wait even more.....very, very poor start of the evening and I was embarrassed. The bright part of the evening was our server....He is among the very best I have ever had.....D. Daum
Server was prompt and attentive, each course was served with sufficient time for enjoyment, and steaks were done to perfection. All in all, a very enjoyable evening.
They didn’t have our reservation but I showed them the confirmation and had no problem. We had a group of five and they don’t have many tables to accommodate that many mostly
tables and booths for four. They sat us in the furthest corner even though we had a handicapped person with us. Dinner was okay and service was average as it got busy and our
waitress was just running but clearly had too many tables to wait on. We go for breakfast and lunch frequently and get much better service, seating and individual attention.
Good place for a good casual dinner, better than a chain restaurant in terms of selection. Quality was good, not fine dining but good option.
Great place, good food,drink, and atmosphere. I have never been disappointed when I eat there.
I had been here before with my friend, we were very impressed, so we decided to celebrate my friends birthday here and the other guest with us was very impressed as well
I will be a regular customer. I want to try your breakfast menu.
Anniversary dinner both meals were properly cooked and delicious. Homemade bread was outstanding as was the salad. Just enough dressing. Drinks were reasonably priced. No room for dessert
Every thing was great except for the noise level. They seated us near the Bar Area. Also, I went for my birthday because they sent me a coupon. No one wished me a happy birthday even when I tried to get our waiter to he just let it pass. Over all the food was great as always
Out of all the times we’ve eaten at Firerock last night (3/18) was the worst service ever. The waitress seemed like she was covering the entire back half of the restaurant and was very stressed out. We waited for over 20 mins. when we were seated to even be acknowledged and the service just went downhill from there- very disappointing.
Dinner and service was as good as always. We love eating here and are always very pleased.
On a busy Friday night, table was available at the time we reserved it, service staff was friendly and efficient. The food, lobster dinner and scallops dinner, were excellent. During dinner a manager asked if we were pleased and needed anything else. Absolutely nothing to complain about, the whole experience was excellent, and we will return !!!.
We come here a few times a year and although the food is always good this time we were not happy with our table.We made reservations thru Open Table and were seated at a table by the bar.We have never been placed there befpre.Always a nice quiet table.in back so we had no idea how awful it would be.It was so noisy we couldnt even talk to each other and it was supposed to be a nice birthday dinner.It was so busy we didn't bother complaining as there was nowhere to move us to.I would highly recommend always requesting a table in back unless you don't want to talk to whomever you're with
It was a very nice place to eat customer service was great food was great. I definitely will return with my wife and I would recommend this place to anyone looking for a nice place to eat or have a night out with family and friends. Good job to the staff and compliments to the chef..
Food was not good, service was average when complained to the manager -they seemed irritated and things didn't improve