We've had many excellent meals here. The last two not so much. The service was slow. We ordered three salads and a soup as our first course. Thirty minutes later we received three salads, no soup. Another thirty minutes and we were served entrees, still no soup. Ok...forget the soup.
Both times there were large, very loud groups in the same room. It was not just distracting, it was impossible to talk with each other.
The food though was the same authentic Russian we had originally come for. So glad of that, and we will return.
I really wanted to like this place - but found the food to be be nothing special. And our waiter had only worked there for two weeks and didn't seem to know much about the menu or the food.
The owners of the place have learned nothing in the four years since I was last there. This time they had a brand new waitress handling--or trying to handle--the entire house. Fortunately enough people had already learned the lesson I learned that night and went elsewhere, so the Firebird was not terribly busy.
I gave them four years and a second chance, but if anything, things were worse on this visit. I'm done with Firebird.
I have dined at this restaurant several times in the recent past and enjoyed it. This dine, there was only one wait staff member on duty on a busy Saturday night for the entire restaurant. The host/waiter was unfamiliar with OpenTable, but stated he would look into my reservation that I made. When my spouse ordered one of their specialty cocktails off the menu, the waiter advised he did not have time to make it - even though we were there for 2 hours. Courses were poorly time - the entree came first, then the soup, then the appetizer. We had to repeatedly flag down the waiter. The food overall remains good, Russian comfort food. The Russian dumplings - cheese, beef or chicken are delicious. Maybe be best to go during the week when the restaurant is not busy.
Great food! We went on a Sunday evening for some authentic Russian food with our son, who is originally from Latvia. Food was really good! A large party came in about the same time we did & they seemed to only have one waiter, so he was running! But, he was VERY good & apologetic that the service was a bit slow. We'll definitely be back for the food! Particular standouts were the chicken shashlik (kebab), borscht with tender chunks of beef, and blini with meat & cheese. Yum!!! Getting hungry now...
They confirmed my reservation for 4 people, but when we arrived to the restaurant, they were closed for a private event.
This is not the first time happened. I would suggest to call the restaurant ahead of time to confirm that they are actually open to public.
The service was very good and the food was very interesting. All around good place.
Always delicious! We love the food here and love coming here.
We made reservations, drove a half hour and the place was closed.
Good food, good service, good ambiance. Can't complain about anything. Authentic Russian food.