Food was excellent and service was outstanding
We were charged on our credit card for a meal that was comped. Had to call to get it removed. Total runaround along the way. Was told a supervisor would get back to me. When he did he was nervous and said he would see what he could do. I told him to remove the charge and the tip. They removed the charge and the wine (which was cheaper). That’s the level of intelligence I’m dealing with. Very displeased with the entire experience. Never said anything but used a comp to bring a steak home (New York) and honestly wouldn’t have given it to my dog! ,.,,,,,, and I don’t even have a dog. Enough, you get my point and believe me it’s true.
Birthday dinner. I mentioned it when booking and my husband got a nice Birthday dessert. What a nice surprise! Dinner was very good.
Food great they have a new Chef
For the price of the boneless rib eye, my wife and I were disappointed with how thin the steak was. It was prepared OK, but too thin for the price. We also ordered a side of shrimp, and for $16.00 to get only 3 shrimp, of average size is disappointing too.
I would say to scale back to pricing or present a steak worth spending the money that you're charging as it's not a good deal. We most likely won't return under the same circumstances.
Fred and Gigi always take great care of my wife and I
I was overly pleased with the service and food. Great romantic way to celebrate my birthday.
I use to love to go here for a great piece of prime rib. Not any longer, the 16oz prime rib was about 12 oz, I asked for Meium rare and sure looked like they threw it on the grill. It was tough and had no taste. I have had better $6.00 prime rib specials at Las Vegas coffee houses compared to the $39.00 that was paid at final cut. Dinner also started off bad with the oyster Rockefeller we had, 5 very large shell with the smallest amount of meat inside, and on top of that it was burnt. Service was great with the exception of being asked if we enjoyed the meal, pretty sure she knew what my answer would of been. I never do reviews but decided to do it today for this reason, I emailed the casino to let them know of my unpleasant dinner. I left my phone number and info from my receipt for the dinner, never heard back from anyone. Guess they just don’t care about the customer.
Me and my wife have been here times before. Always great food and a great dining experience
the food was great...server always came by to check if we needed anything...first time here and will be back...
The food & service are always exceptional!
The ambiance is great too!
The steaks were awsome, however, they came out cold. Disappointed in that.
We come there quiet a bit and had never had a problem. We have always been greeted with friendly, courteous service. My wife and I simply love this place.
Food was average. Steak was full of fat and shrimp was undercooked. Service was awful. Took well over an hour to get food. 3 tables seated after us received food before us. Do not waste your money here
The server was excellent. The food was another story. We order Prime rib rare. It came out Medium at best. The second one was even more well done. A helper actually told us they don't serve rare - If so than why take the order! My daughter had to wait for her food the third time (by now I was done eating). The third order was actually done to near perfection - exception my daughter on her birthday had to eat alone. Then can you believe that they were out of dessert!!! The Final Cut gave nothing for their problem. This is the second time in a roll that the meats have come out wrong or just bad (the last time the pork chop was mostly fat - I should have returned it but ate about 1/2).
I was really looking forward to trying this local steakhouse, as my husband and I dine in the city a lot and wanted to stay local on Friday. We had a reservation and were seated immediately by the friendly host. Our server was very slow, never smiled, and it felt like she treated us almost rudely. We were paying full price for our dinner (we did not have a comp meal or were using their bonus points). Maybe she was used to people who who do not pay full price and therefore tip low. I feel like we should have been treated better when paying Chicago prices for steak and seafood in Joliet. Also, when finished she took my plate with 1/3 of my steak still on it and I asked for a box and never received the remaining steak. I don't know where my unfinished steak ended up but, it wasn't given back to me. So disappointed, we will not be back. I will go back to Perry's, Gibson's, Chop House, Chicago Cut, or David Burke Steakhouse where service is top notch along with delicious dining. Sorry, you have not made my final cut as far as steak houses. Also, I called to speak with a food or beverage manager yesterday at pm (Sunday), and was told one would call be back. Well, I did not hear back from them yesterday and they are closed Monday and Tuesday. I guess I will be calling back again Wednesday.
Disappointed as far as the portion sizes on the salads and appetizers. Been here a lot and that’s a poor path to travel with the prices they charge. All the food is very good however I’ve always had larger apps & salads. Hope this is not the trend.
Nice place. Food good just needed more seasoning.
The music was wonderful and we talked and had nice conversation in a quiet romatic setting. The food was outstanding as usual. Went there several times but this time was for my birthday. Was a wonderful date with my husband and I really felt special. Will be back!
Great meal, steak done to perfection, sides were equally excellent. Ambiance, music were very pleasant and the service was excellent...thank you Amanda!!
Great food and staff as always. We eat at Final Cut all the time. They just take great care of us every time we go. I highly recommend this place.
The website stated business casual, but patrons were not dressed like advertised, jeans and very casual. Our server was not attentive and we felt like everyone else was more important. One of our expensive steaks had to be recooked three times before it was made to order, then came back dried up. No offer of apology was given.
We were celebrating our 53rd anniversary. Food and service was outstanding. Had a very enjoyable time. Would definitely return.
Our food was excellent , the steak was cooked perfectly. Our waitress was attentive,
And the service super great!
Our Final Cut experience was Excellent once again! We brought some friends of ours out for a nice dinner. The wait staff was friendly and attentive. The food was Excellent , from the appetizers to the main course and the deserts. We will be return.
Great food and venue. Great wine. Pesto side was absolutely amazing with the pre-dinner bread and crackers. Sea bass was delicious.
An excellent time was had by all
You may have lost a chef but our dinner was as good as ever. Looking forward to many more wonderful dinners there, and to new dishes to come.
food was good but pricey for what you get. Service was below par. Took very long just to get a glass of wine. Then for dessert it took longer to get a piece of cheese cake.
Ordered the Prime Rib ( Rare -Med Rare ). It came out Med Well....
Oyster Rockefeller was Good...
Steak was underdone and the temperature was just warm.
The wedge salad was pitifully small.
Very slow service even though it was pretty empty.
Freddy, the host, is the best thing that's happened to this casino!!! He's so friendly, charming, and there for your every need!!! Wouldn't even go there is it wasn't for his loving charm.
I really enjoyed this evening. Your booths are fantastic, staff super sweet and knowledgeable, and the food dynamite. Thank you for a wonderful evening.
We frequently eat here, never had a bad meal. Fred the host is the best! Highly recommended to friends
The food was delicious. I would definitly come back. Everything was good.
No complaints on anything.
Best Prime Rib I have had in a long time...sweet potato soufflexible was fantastic
Rib eye was cooked to perfection. The side dish of mushrooms was delicious. The side dish of mashed potatoes was creamy and well seasoned. Seating is comfortable and ambiance is lovely.
Food was great. The staff friendly. Great service. My sister and I enjoyed the whole evening. Each taking a win home from playing in the casino didn't hurt either!😉
Food great as always but service was terrible!!! Allison was hardly ever around but she was friendly when she did show up. Should never take an hour to get food. BOOO!!!
We had a nice time food and service.....Excellent! Fred and GiGi went out of their way to make our night enjoyable! We will be back again. Chef Amy is putting out great looking plates that are delicious!