The place doesn't look like much, but the food is amazing. I gave service 3 stars only because the night we went, there only seemed to be a single waitress working and the place was mostly full. Her attitude was excellent and she did the best she could with all of her customers, it would have been nice to have had a bit more attentive service though. I could be totally off base or they could have had staffing issues that day. Either way, I'll be returning for the best Prime Rib in Phoenix again.