Fairbanks Steakhouse @ Hollywood Casino - Aurora

4.5
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290 Reviews
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$31 to $50
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Steakhouse
The setting and ambiance are 1930's classic Hollywood, but the culinary experience is fine contemporary dining. With USDA prime beef and delicious seafood creations, plus rich pastas, fresh salads, and an award-winning selection of wine, it’s no wonder Fairbanks was named Best Casino Fine Dining Restaurant by the readers of “Midwest Gaming & Travel.”
What 290 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.7
service
4.5
ambience
4.3
value
Noise · Moderate
90% of people would recommend it to a friend
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MP
MPCP
1 review
Dined on March 6, 2020
Overall5food5service5ambience5

The salad was the best I've had in restaurant in years! Big slices of egg and thick cut bacon in it, I was very impressed. Our waitress was attentive and paid attention to detail, and knew how to make NORMAL conversation. The steak was perfect. Probably the best combination of food and service I've come across in 10 years! I would strongly suggest dining here

J
John
Chicago
6 reviews
Dined on February 29, 2020
Overall5food5service5ambience5

The food and service were exceptional. Our server was extremely efficient and couldn’t have been nicer. We had the steak and lobster special which was perfect. This was our third visit to the Fairbanks Steakhouse and are very pleased as previous visits. This restaurant is a definite gem. We will definitely continue coming.

c
vipcherylm
Chicago
8 reviews
Dined on February 28, 2020
Overall5food5service5ambience5

The food is always so good. I feel they have the best oyster rockefeller in the area. I always request Scott for our server.

B
Bugs
Chicago
3 reviews
Dined on February 22, 2020
Overall5food5service5ambience5

Great variety of steaks, cooked to your liking. Food was very tasting.

CP
CorinneP
Chicago
1 review
Dined on February 22, 2020
Overall5food5service5ambience5

Food is always excellent along with the service, the Hostess is the greatest.

RI
RICHARDV
1 review
Dined on January 23, 2020
Overall5food5service5ambience5

GREAT SERVICE, TERRIFIC MEAL! HAVEN'T VISITED FAIRBANKS IN A FEW YEARS, BUT IT REMAINS AS GOOD A DESTINATION AS EVER. GREAT WAITER, AND THE FILETS WERE JUST RIGHT. A BIT PRICEY, BUT ALL THE GOOD PLACES ARE.

OT
OpenTable Diner
1 review
Dined on January 10, 2020
Overall3food3service5ambience3

Ambiance- lights need to be dimmed and decor updated to create an elegant and comfortable atmosphere and dining experience.
Food: excellent prime rib and great French onion soup. Dry, not fresh shrimp. Bad blue cheese dressing on the wedge salad- and the lettuce needs to be crisp.
Great service. Attentive.
Prices consistent with steakhouse.
Great tasting cosmo from the bar.

BG
BrianGwenKay
Chicago
5 reviews
Dined on December 28, 2019
Overall5food5service5ambience5

And again.....I have to give a BIG shout out to the Head Server Michelle, our waiter Scott, and Assistant Server Haley. We were once again blown away away by their service!! The food was out of this world! The steaks come out as always perfect. Scott remembers all of your preferences. Michelle is so compassionate, and responds to your every need. And even though Haley wasn't at our section, she made it a point to come by us and say "Hi" and "Happy New Years". Great girl!!

We absolutely love this place!! The food, ambiance, and class of everyone makes it a great experience.

BG
BrianGwenKay
Chicago
6 reviews
Dined on December 21, 2019
Overall5food5service5ambience5

Once again Fairbanks outdid themselves. The Head Host, Michelle, is such a sweetheart. She seated my wife and I at a perfect table with a view. Hollywood should be so lucky to have her. We specifically requested Scott as our waiter because he is the BOMB! Such a great personable guy. Remembers all of your preferences, and he is spot on with everything. The chef was also spot on tonight, ONCE AGAIN!. If you get a chance, try the Oyster Rockefeller. We tried it for the first time and it was to DIE FOR. Best we ever had. And, of course, our steaks were melt in your mouth delicious.

A special shout out to Assistant Server Hayley. She is such a sweet girl and is terrific!! A true great addition to the Fairbanks team!!! She made it a point tonight to come over to our table to wish us Happy Holidays. LOVE THIS PLACE!!!!!!!!

BG
BrianGwenKay
Chicago
6 reviews
Dined on December 14, 2019
Overall5food5service5ambience5

An absolute excellent hidden gem located in the Hollywood Casino Aurora. We have eaten here many times, and will continue to come back! The restaurant Manager, Michelle, is such a sweetheart. She takes great pride in making every guests experience memorable. If you ever have a chance, request Scott as your waiter. This guy has been a mainstay at Fairbanks, and is terrific! Along with his apprentice Hayley, they are a great team. Neither of them miss a thing. The chef here deserves every accolade they can possibly give him. Every steak is cooked to perfection. We've been to a lot of steakhouses throughout our life, but this staff is spot on with everything. I highly recommend everything on the menu. You seriously can't go wrong with whatever you order.

IM
vipIllinoisMike
Chicago
42 reviews
Dined on December 7, 2019
Overall5food5service5ambience3

Service and food were just great! It would be nice if they decorated for the holidays, it would have added a lot to the experience to see some greens or lights, or even a wreath!

MH
MargieH
1 review
Dined on November 22, 2019
Overall1food1service5ambience5

Our steaks were overdone and I think cooked in a microwave. Service was great. Steak was horrible

OT
OpenTable Diner
Chicago
2 reviews
Dined on November 16, 2019
Overall4food5service4ambience4

Good time had by all

B
Bugs
Chicago
4 reviews
Dined on November 15, 2019
Overall5food5service5ambience5

Great food. Service was exceptional. Little high in prices but well worth the money spent.

Fairbanks Steakhouse @ Hollywood Casino - Aurora
Responded on November 18, 2019

Hi Bugs, thanks so much for your review. We are glad you enjoyed the food and were provided with great service. We hope you visit us again soon! ~ Fairbanks Steakhouse

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OT
OpenTable Diner
1 review
Dined on November 9, 2019
Overall5food5service5ambience5

Good food my dude

RY
RichardY
Chicago
1 review
Dined on November 9, 2019
Overall2food4service1ambience3

Hostess was fine waiter was horrible , he messed up our order and was very pushy . Hurrying our food order like he was trying to turn tables ! Soup was cold , as if it had been sitting for awhile before serving.
I was there a week earlier, and a young lady was our server … and it was wonderful!
But on November 9, we had a older man. He was Way to pushy … as if In a hurry to get us in and out the door like a TJ Friday‘s … Not like a classic steakhouse. while surveying cold soup wrong salad and a mixup on our appetizers . He did get the drink order right.. { let’s just say I brought my lady friend who was very disappointed in the service……………

JP
JeffreyP
Chicago
1 review
Dined on October 26, 2019
Overall5food5service5ambience4

We moved to Aurora two years ago and have wanted to try Fairbanks ever since, just never had the opportunity. This past weekend we finally got to try Fairbanks; now kicking ourselves that we didn't go sooner. The service was outstanding (Thank you Scott) and the food absolutely amazing. By far the best steak I have ever had in my life. Cannot wait to visit again!

AK
AnnaK
Chicago
1 review
Dined on October 26, 2019
Overall5food5service5ambience5

A truly relaxing and DELICIOUS meal! Ribeye is to die for! You definitely get what you pay for!

m
vipmgd092907
Chicago
10 reviews
Dined on October 18, 2019
Overall5food4service5ambience5

Since we are gluttons for punishment, we came back to this restaurant one more time with pretty low expectations. We expected sub-par food, but today we greeted with exceptional service by Dina and Javier. We were offered 2 appetizers on the house, presumably because of my past reviews. I had a comp that mostly cover the meal anyhow, so while the gesture is much appreciated, it doesn’t bias my review for this visit.

As far as the food goes, it was much better than before. The steaks were prepared as ordered and the sides, salads, and appetizers would fantastic. The service was outstanding and I am glad to see that management takes feedback seriously.

Clearly, I can see the potential this restaurant has to meet a higher standard. I hope that their consistency improves and they will make a believer out of me. Great dining experience tonight.

Fairbanks Steakhouse @ Hollywood Casino - Aurora
Responded on November 11, 2019

Hello, thank you so much for your review. We are consistently working to improve our food and service for our guests. Your feedback is always welcomed and appreciated. We are so glad you enjoyed your meal. We hope you visit us again soon. ~ Fairbanks Steakhouse

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OT
OpenTable Diner
Chicago
4 reviews
Dined on October 5, 2019
Overall2food4service1ambience4

Everyone else seated was brought water and bread. we waited over 10 minutes then I had to ask for both before they were brought. The waitress brought me the wrong drink. When I told her, I saw her go to another table and pick my drink off of their table. she walked away and came back. Not sure if they remade the drink or brought me the one she put on the other table. When she did, finally, bring me the correct drink she grabbed it by the rim of the glass and placed it on the table. I heard the server at the next table. He was super engaged, offering suggestions and explaining the menu. Ours said "do you know what you want". It was also our anniversary dinner. We were asked what we were celebrating at the host station. She wrote it down which was placed on our table. the waitress picked up the card and made no mention of it the entire night. food was pretty good, but the menu did not list what was in the dish accurately. on the whole, not a good experience. plus it ain't cheap!

L
vipLaura
Chicago
98 reviews
Dined on October 5, 2019
Overall5food5service5ambience5

Love the shrimp Dijon and the lobster. Service was very good too.

Fairbanks Steakhouse @ Hollywood Casino - Aurora
Responded on October 8, 2019

Hi Laura. Thank you for your review and rating! We are glad you enjoyed your meal and service at Fairbanks Steakhouse. We hope you visit us again soon! ~ Fairbanks Steakhouse

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SG
SteveG
1 review
Dined on October 4, 2019
Overall5food5service5ambience5

Took my son and daughter in-law out for their anniversary. The food was outstanding as was the service.

Fairbanks Steakhouse @ Hollywood Casino - Aurora
Responded on October 8, 2019

Hi Steve. We're delighted to hear you enjoyed your meal at Fairbanks Steakhouse. We appreciate your review and feedback. Congratulations to your son and daughter-in-law! We hope you visit us again soon. - Fairbanks Steakhouse

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JO
JimO
Chicago
2 reviews
Dined on September 28, 2019
Overall5food5service5ambience4

Always go to Fairbanks for our anniversary and it never disapoints. Service and food is top-notch every time. Liz was our waitress and was very attentive. Highly recommend for that special occasion.

Fairbanks Steakhouse @ Hollywood Casino - Aurora
Responded on October 8, 2019

Hi Jim. We're delighted to hear you enjoyed your meal at Fairbanks Steakhouse. We will be sure to recognize Liz for her service! We hope you visit us again soon. - Fairbanks Steakhouse

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m
vipmgd092907
Chicago
10 reviews
Dined on September 20, 2019
Overall2food2service2ambience4

Decided to give it another try with some friends after a less than great experience previously. This time steak's tasted like they were getting a little old. One steak, (ordered medium) had to be sent back because it came out still mooing it was so rare. Our friend lost her appetite from it and ended up not eating most of it after it came back out reheated and she said the buffet prime rib was better downstairs. Our service last time was fantastic. This time, we felt as though our server was bothered to be there. We really wanted to love this place as we have been starting come to Hollywood fairly often, but as far as higher-end steakhouses go, this is my least favorite, which is too bad. I wouldn't recommend eating here unless you lower your expectations and maybe have a casino comp or offer, otherwise you probably aren't going to get what you paid for in value.

MC
MichelleC
Chicago
1 review
Dined on September 14, 2019
Overall5food5service5ambience5

If I were to base my review solely on the service we received during our meal I would have rated at a 1 star, however it’s what happened after that earned my 5 stars. We have been here a few times and have usually enjoyed ourselves. We usually have Scott and he’s fantastic but he was busy so we had a different server, never again will I have anyone but Scott, I will wait. We waited about 20 minutes for drinks, chalked it up to a busy Saturday night, but then we also waited a long time for our food and not one time did our server come by to check on us. When we got our food my meat was undercooked for my liking, I could only eat about 1/4 of it. Again server never came to check to see if our order was correct. My dad had a sweet potato and it was cold. After we ate and was having stuff boxed up is when the server finally asked if everything was ok, I told her what was wrong and she just was like ‘oh well sorry’ ... it kinda rubbed me the wrong way. I spoke with Michelle, the hostess, and she was beyond amazing. She apologized profusely several times and was very sweet about the whole situation. We will most definitely be going back because of Michelle and Scott.

m
vipmgd092907
Chicago
10 reviews
Dined on September 13, 2019
Overall3food2service5ambience4

Decided to try here with a casino comp we received. As far as steakhouses go, this is one of my lesser experiences. The salad and soup were not very good. We never send food back, but couldn’t eat the lobster bisque. It was like watered down Campbell’s tomato soup with no lobster

The porterhouse was pretty good, but the kitchen sent out the side items 15 min after the steak came out. The extra sauce add-on for the steak that carries a $5 charge never came out.

The dessert was good. We had the choc cake and apple pie.

The server was wonderful and it’s a nice quiet restaurant, but I think if I was to eat at Hollywood in the future, I would probably choose the buffet.

Fairbanks Steakhouse @ Hollywood Casino - Aurora
Responded on September 16, 2019

Hello. Thank you for your review. We've passed your feedback on to the appropriate department, and will take your suggestions into consideration! We hope you give us another chance. - Fairbanks Steakhouse

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k
karenk
1 review
Dined on September 12, 2019
Overall5food5service5ambience5

The food is outstanding and the service and friendliness of the staff is very nice. It's has a nice quite atmosphere to relax and enjoy your meal.

Fairbanks Steakhouse @ Hollywood Casino - Aurora
Responded on September 16, 2019

Hi Karen. Thank you for your rating and feedback! We hope you visit us again soon! - Fairbanks Steakhouse

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RT
RichardT
Chicago
16 reviews
Dined on September 7, 2019
Overall5food5service5ambience4

Great service & great food as always. A little pricey. Windows need cleaning.

Fairbanks Steakhouse @ Hollywood Casino - Aurora
Responded on September 16, 2019

Hi Richard. Thank you for your feedback and rating! We will definitely pass your comments along. We hope you visit again soon! - Fairbanks Steakhouse

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OT
vipOpenTable Diner
Chicago
2 reviews
Dined on August 30, 2019
Overall4food4service3ambience3

Loud, sat close to other diners ... loud groups. Not in restaurant’s control maybe

JC
vipJerryC
Chicago
34 reviews
Dined on August 23, 2019
Overall4food5service4ambience5

Always good food. Nice people. But this place has gotten slow on getting your food to you. Took over an hour for the order to the end

P
Psjsinliz
Chicago
1 review
Dined on August 23, 2019
Overall4food5service4ambience5

The prime rib and ribeye steaks were very tasty & juicy . They were cooked to perfection. I would recommend this place for a nice quiet dinner.

JC
vipJerryC
Chicago
34 reviews
Dined on August 16, 2019
Overall4food4service4ambience5

Slow service which is unusual for here. Not sure what was going on

Very little flavor of the ribeye

SB
ShirleyB
San Francisco
1 review
Dined on August 16, 2019
Overall4food5service5ambience3

My only complaint was the view — or lack of one. I didn’t like seeing air conditioning units throughout dinner.

OT
OpenTable Diner
1 review
Dined on August 10, 2019
Overall5food5service5ambience3

From the moment we walked in, we were greeted. We were seated within 3 minutes of arriving. The server went above and beyond through out the course of our dinner. Will definitely come again and the steak was amazing..

Fairbanks Steakhouse @ Hollywood Casino - Aurora
Responded on August 15, 2019

Hello. Thank you for your review! We're glad you enjoyed your meal and experience at Fairbanks Steakhouse, and would love to have you come back again soon!

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OT
OpenTable Diner
1 review
Dined on August 3, 2019
Overall4food4service5ambience4

Great service, thank you and we'll be back

G
Gsue
Chicago
7 reviews
Dined on August 3, 2019
Overall5food5service5ambience3

Food was great service was amazing.

Just wish the view was better

d
djtys
Chicago
6 reviews
Dined on August 3, 2019
Overall5food5service5ambience5

The food was wonderful - served with proper time in between courses. Special needs were met. Wait staff was friendly and efficient. Will definitely return again. Thank you!

c
vipcherylm
Chicago
8 reviews
Dined on August 1, 2019
Overall5food5service5ambience5

Our waiters name was Scott. He is so friendly but yet professional. I will always request to be seated in his section.

OT
vipOpenTable Diner
Chicago
4 reviews
Dined on July 26, 2019
Overall5food5service5ambience5

I had the special an 8oz filet and a 5oz lobster that was deep fried. Lobster was sweet and the steak done to perfection

v
vincentc
Chicago
1 review
Dined on July 13, 2019
Overall4food1service5ambience3

I HAVE BEEN GOING TO HOLLYWOOD CASINO FOR MANY YEARS THE ONLY TIME I WAS NOT ABLE TO GO FOR A WILE BECAUSE OF HEALTH PROBLEMS THANK GOD IAM NOW FINE I HAVE HAD MANY OF GREAT MEALS AT FAIRBANKS OVER THE LAST 20+ YEARS I HAD TAKEN A CLOSE FRIEND THERE FOR DINNER A FEW DAYS AGO FIRST TIME FOR HIM HE ORDERED THE VEAL AND WAS VERY HAPPY MY ORDER WAS THE PRIM RIB NOT SO GOOD I HAVE HAD MANY DINNERS THERE THAT WERE GREAT I TOLD THE SERVER IT WAS NOT GOOD HE OFFERED SOMETHING ELSE I WAS NOT GOING TO WAIT FOR ANOUTHER DINNER THE MEAT HAD NO FLAVOR AT ALL AND QUITE TUFF NOT WHAT IAM USED TO AT FAIRBANKS WILL BE BACK AGAIN BAD MEAT COULD HAPPEN ONCE HOPEFULLY NOT TWICE HOLLYWOOD HAS ALLWAYS BEEN GOOD TO ME HE ALSO TOLD ME THAT YOU HAD CHANGED MEAT COMPANYS MABY HOLLYWOOD SHOULD LOOK INTO THIS ???????

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Fairbanks Steakhouse @ Hollywood Casino - Aurora is rated 4.5 stars by 290 OpenTable diners.

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