Fairbanks Steakhouse @ Hollywood Casino - Aurora
Since we are gluttons for punishment, we came back to this restaurant one more time with pretty low expectations. We expected sub-par food, but today we greeted with exceptional service by Dina and Javier. We were offered 2 appetizers on the house, presumably because of my past reviews. I had a comp that mostly cover the meal anyhow, so while the gesture is much appreciated, it doesn’t bias my review for this visit.
As far as the food goes, it was much better than before. The steaks were prepared as ordered and the sides, salads, and appetizers would fantastic. The service was outstanding and I am glad to see that management takes feedback seriously.
Clearly, I can see the potential this restaurant has to meet a higher standard. I hope that their consistency improves and they will make a believer out of me. Great dining experience tonight.
Everyone else seated was brought water and bread. we waited over 10 minutes then I had to ask for both before they were brought. The waitress brought me the wrong drink. When I told her, I saw her go to another table and pick my drink off of their table. she walked away and came back. Not sure if they remade the drink or brought me the one she put on the other table. When she did, finally, bring me the correct drink she grabbed it by the rim of the glass and placed it on the table. I heard the server at the next table. He was super engaged, offering suggestions and explaining the menu. Ours said "do you know what you want". It was also our anniversary dinner. We were asked what we were celebrating at the host station. She wrote it down which was placed on our table. the waitress picked up the card and made no mention of it the entire night. food was pretty good, but the menu did not list what was in the dish accurately. on the whole, not a good experience. plus it ain't cheap!
Love the shrimp Dijon and the lobster. Service was very good too.
Hi Laura. Thank you for your review and rating! We are glad you enjoyed your meal and service at Fairbanks Steakhouse. We hope you visit us again soon! ~ Fairbanks Steakhouse
Took my son and daughter in-law out for their anniversary. The food was outstanding as was the service.
Hi Steve. We're delighted to hear you enjoyed your meal at Fairbanks Steakhouse. We appreciate your review and feedback. Congratulations to your son and daughter-in-law! We hope you visit us again soon. - Fairbanks Steakhouse
Always go to Fairbanks for our anniversary and it never disapoints. Service and food is top-notch every time. Liz was our waitress and was very attentive. Highly recommend for that special occasion.
Hi Jim. We're delighted to hear you enjoyed your meal at Fairbanks Steakhouse. We will be sure to recognize Liz for her service! We hope you visit us again soon. - Fairbanks Steakhouse
Decided to give it another try with some friends after a less than great experience previously. This time steak's tasted like they were getting a little old. One steak, (ordered medium) had to be sent back because it came out still mooing it was so rare. Our friend lost her appetite from it and ended up not eating most of it after it came back out reheated and she said the buffet prime rib was better downstairs. Our service last time was fantastic. This time, we felt as though our server was bothered to be there. We really wanted to love this place as we have been starting come to Hollywood fairly often, but as far as higher-end steakhouses go, this is my least favorite, which is too bad. I wouldn't recommend eating here unless you lower your expectations and maybe have a casino comp or offer, otherwise you probably aren't going to get what you paid for in value.
If I were to base my review solely on the service we received during our meal I would have rated at a 1 star, however it’s what happened after that earned my 5 stars. We have been here a few times and have usually enjoyed ourselves. We usually have Scott and he’s fantastic but he was busy so we had a different server, never again will I have anyone but Scott, I will wait. We waited about 20 minutes for drinks, chalked it up to a busy Saturday night, but then we also waited a long time for our food and not one time did our server come by to check on us. When we got our food my meat was undercooked for my liking, I could only eat about 1/4 of it. Again server never came to check to see if our order was correct. My dad had a sweet potato and it was cold. After we ate and was having stuff boxed up is when the server finally asked if everything was ok, I told her what was wrong and she just was like ‘oh well sorry’ ... it kinda rubbed me the wrong way. I spoke with Michelle, the hostess, and she was beyond amazing. She apologized profusely several times and was very sweet about the whole situation. We will most definitely be going back because of Michelle and Scott.
Decided to try here with a casino comp we received. As far as steakhouses go, this is one of my lesser experiences. The salad and soup were not very good. We never send food back, but couldn’t eat the lobster bisque. It was like watered down Campbell’s tomato soup with no lobster
The porterhouse was pretty good, but the kitchen sent out the side items 15 min after the steak came out. The extra sauce add-on for the steak that carries a $5 charge never came out.
The dessert was good. We had the choc cake and apple pie.
The server was wonderful and it’s a nice quiet restaurant, but I think if I was to eat at Hollywood in the future, I would probably choose the buffet.
Hello. Thank you for your review. We've passed your feedback on to the appropriate department, and will take your suggestions into consideration! We hope you give us another chance. - Fairbanks Steakhouse
The food is outstanding and the service and friendliness of the staff is very nice. It's has a nice quite atmosphere to relax and enjoy your meal.
Hi Karen. Thank you for your rating and feedback! We hope you visit us again soon! - Fairbanks Steakhouse
Great service & great food as always. A little pricey. Windows need cleaning.
Hi Richard. Thank you for your feedback and rating! We will definitely pass your comments along. We hope you visit again soon! - Fairbanks Steakhouse
Loud, sat close to other diners ... loud groups. Not in restaurant’s control maybe
Always good food. Nice people. But this place has gotten slow on getting your food to you. Took over an hour for the order to the end
The prime rib and ribeye steaks were very tasty & juicy . They were cooked to perfection. I would recommend this place for a nice quiet dinner.
Slow service which is unusual for here. Not sure what was going on
Very little flavor of the ribeye
My only complaint was the view — or lack of one. I didn’t like seeing air conditioning units throughout dinner.
From the moment we walked in, we were greeted. We were seated within 3 minutes of arriving. The server went above and beyond through out the course of our dinner. Will definitely come again and the steak was amazing..
Hello. Thank you for your review! We're glad you enjoyed your meal and experience at Fairbanks Steakhouse, and would love to have you come back again soon!
Great service, thank you and we'll be back
Food was great service was amazing.
Just wish the view was better
The food was wonderful - served with proper time in between courses. Special needs were met. Wait staff was friendly and efficient. Will definitely return again. Thank you!
Our waiters name was Scott. He is so friendly but yet professional. I will always request to be seated in his section.
I had the special an 8oz filet and a 5oz lobster that was deep fried. Lobster was sweet and the steak done to perfection
I HAVE BEEN GOING TO HOLLYWOOD CASINO FOR MANY YEARS THE ONLY TIME I WAS NOT ABLE TO GO FOR A WILE BECAUSE OF HEALTH PROBLEMS THANK GOD IAM NOW FINE I HAVE HAD MANY OF GREAT MEALS AT FAIRBANKS OVER THE LAST 20+ YEARS I HAD TAKEN A CLOSE FRIEND THERE FOR DINNER A FEW DAYS AGO FIRST TIME FOR HIM HE ORDERED THE VEAL AND WAS VERY HAPPY MY ORDER WAS THE PRIM RIB NOT SO GOOD I HAVE HAD MANY DINNERS THERE THAT WERE GREAT I TOLD THE SERVER IT WAS NOT GOOD HE OFFERED SOMETHING ELSE I WAS NOT GOING TO WAIT FOR ANOUTHER DINNER THE MEAT HAD NO FLAVOR AT ALL AND QUITE TUFF NOT WHAT IAM USED TO AT FAIRBANKS WILL BE BACK AGAIN BAD MEAT COULD HAPPEN ONCE HOPEFULLY NOT TWICE HOLLYWOOD HAS ALLWAYS BEEN GOOD TO ME HE ALSO TOLD ME THAT YOU HAD CHANGED MEAT COMPANYS MABY HOLLYWOOD SHOULD LOOK INTO THIS ???????
Terrific all the way around.
Food and service by Chuck was great. Only suggestion is to add a good dry Rose to the wine list by the bottle. My sisters were disappointed you did not have a Rose on the wine list.
Hi Boydn, Thank you for your review! We've passed along your comments about Chuck to their supervisor. We are glad you enjoyed your meal and service at Fairbanks Steakhouse. We have also passed along your feedback about the Rose. Hopefully we can get some options on the menu in the near future. We hope to see you again soon! - Fairbanks Steakhouse at Hollywood Casino Aurora
The Cajun Ribeye is to die for! ABSOLUTELY delicious!!!! We brought home our leftovers and had 2 more meals each!
Hi Anna, thank you for your review. We are so glad you enjoyed your meal! We hope you visit us again soon! - Fairbanks Steakhouse at Hollywood Casino Aurora
We love Fairbanks for that very special occasion. The menu offerings can satisfy any appetite.
Hi Joe, thank you so much for your review. We are so glad to hear you enjoyed your meal. Please visit us again soon! - Fairbanks Steakhouse at Hollywood Casino Aurora
Their steaks are one of the best steaks anywhere around their filet mignons cut and just melt in your mouth like butter it's a must don't miss it even if you're not a gambler go for the restaurant it's one of the best places for steaks for miles. For some it might be a little expensive but it is worth every single penny and if possible try to sit and Lee's area because she is a great server and has been there over 20yrs, dining with her even makes it more special!! DON'T MISS THIS PLACE!!!
Hi Michelle, thank you so much for your review. We are so happy to hear you enjoyed your meal. Thank you for your kind words, we will definitely be sure to recognize Lee! We hope you visit us again soon. - Fairbanks Steakhouse at Hollywood Casino Aurora
Steaks were better than those of all other steak houses we have visited during past year. Baked potatoes were "huge" and done to perfection. Mushrooms, however, were fairly run of the mill. Shrimp cocktail presentation not classic and could be improved upon. Creme brulee was also excellent. Service was top drawer. Although there were windows, view of nearby rooftops and air handling units was not such a pleasant sight. Maybe put up sheers, at a minimum, over windows?
Hi Booker, thank you so much for your review. We are so happy to hear you enjoyed your meal. We will definitely pass along your feedback as we are always looking to improve. We hope you visit us again soon. - Fairbanks Steakhouse at Hollywood Casino Aurora
It has been 20 years since we've been there and it certainly is no longer what it used to be -oysters were flat and chewy, calamari like frozen ones you can purchase at grocery store, C salad was excellent, beef rib was like having a piece of sweetened pot roast, the veal was ok. Even the chocolate martini for dessert was not like the original recipe...very disappointing.
everything was very good service was very good friendly servers food great cant wait to go back
Soup cold salad not cold potatoes on special were cold . Drink request for seconds too long in between. All 4 had same special 3 steaks ok one was medium to well and request was for medium rare. Enough said
We arrived and were greeted by the hostess, who acknowledged our special occasion we were celebrating. After waiting for the third member of our party, we were escorted to a lovely table with a distant view of the waters outside. As I was the only attendee that had already dined at the restaurant, the others had some questions which were responded to by our waitress. As we were determining how may side dishes to order, we again asked the waitress additional questions. We were under the assumption that our selection was served ala carte and were not advised of anything different. When our food arrived, we were surprised by the fact that the petite Lauren arrived with risotto and portabella mushrooms. Two of the side dishes we'd ordered separately included mushrooms, so we would have made different selections had we known mushrooms were part of the dish. When my sister mentioned this to the waitress, she said, oh, I should of told you.. and our 'special occasion' was never mentioned again(another disappointment.
Our favorite restaurant in the Chicago area! Our first choice for our wedding anniversary.
Hi William! We're so glad you enjoyed your meal at Fairbanks Steakhouse and are honored you celebrated your wedding anniversary here! We wish you many more years of bliss and we hope you visit again soon! - Fairbanks Steakhouse at Hollywood Casino Aurora
There should be a dress code. The food and service were very good.
Celebrating 60th Birthday
We have been once or twice a month for the last few months. This was a fluke, usually the food is excellent.
Hi Laura, we're sorry your last visit was not up to par! We are certainly always working on improvement. We hope you give us another chance and we look forward to providing you with a great dining experience. ~ Fairbanks Steakhouse @ Hollywood Aurora.
The entire dining experience from beginning to end was excellent. We were warmly greeted by a hostess. Once seated the waitress and busboy were very attentive, friendly and nice!
The meal itself was outstanding! The appetizer,soup,salad and entrees were fresh,flavorful and delicious! Our filets were very tender and full of flavor!
If I were to have any disappointment it was with the side of spinach and mushrooms that I ordered. The mushrooms were outstanding but the spinach was virtually nonexistent.
Our waitress was very helpful and friendly! The service was outstanding!
I would highly recommend dining here!
Wonderful service and desserts. The entrees range from tasty to poorly made. The sides are fine.
Our waitress wasn't very attentive, the waiter at the next table was friendly and ask if they were celebrating anything. We were celebrating my husbands birthday and she never asked us. She was slow and our food was cold and tough and not very tasty.
Hi Theresa. Thank you for your review. We're sorry if you did not have an enjoyable visit. We've passed your feedback along and we hope to improve your experience in the future. We hope you give us another chance. ~ Hollywood Casino Aurora
Lee was the highlight of our dinner at Fairbanks. She is an outstanding server.
The T-bone steak and filet mignon was not as flavorful as we had hoped. Everything else was wonderful.
Hi Nicki, thank you for your review! We're happy you enjoyed your visit to Fairbanks Steakhouse, and we would love to see you again soon. - Hollywood Casino Aurora