Essence of Unionville

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1. NC

   NellaC

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food1service1ambience2

   I was really disappointed with our experience. I am severely lactose intolerant and am unable to have any dairy. Waiter was uninformed. He told me that my dish did not contain any dairy. He specifically put in a request for no dairy in my omelette and told me the potatoes (Rosti) had no dairy either. I asked him if he was absolutely sure and he said he was positive. I urged him to confirm with the kitchen and they did contain dairy. He checked before my order came out but when I got my dish the toast was slathered with dairy. What would have happened if I was allergic to dairy instead of severely lactose intolerant? Then he rushed us out. He said that they needed to clear for the lunch crowd. We were there for only an hour and the restaurant was empty with only 2 other tables occupied. My friend didn’t even get to finish her coffee. Such an incredibly poor and unprofessional experience.

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2. CM

   CharlesM

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food2service4ambience2

   Noisy patrons . Tea and snacks below par. Service is acceptable.

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3. M

   Marky

   1 review

   1.0

   1 review

   Dined on May 8, 2022

   overall1food2service1ambience1

   Overpriced, overcrowded, oversold, 30 min wait times, not enough stations, it was a cash grab on mothers day.

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4. V

   Vancouver

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined on April 10, 2022

   overall5food5service5ambience5

   A group of three had a lunch here while I was traveling and staying at Hilton. Under Pandemic, we tried to avoid small busy restaurants to have enough social distance. This restaurant has ample dining space and food was excellent too. Waiter service was nothing to complain about because they were all watching and caring well of their guests. Probably because of Covid restrictions, their Menu was not long but it was still enough to choose one for lunch. I would recommend this to anyone who wants to have a quiet and spacious table with good food.

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5. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined on March 27, 2022

   overall4food4service5ambience4

   Went for Afternoon tea. Most of the food was great, do not recommend the beef only because it was mainly just bread. The staff was very nice!

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6. L

   Lynne

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on March 16, 2022

   overall5food5service5ambience5

   We enjoyed our dinner and our server was very helpful. He directed us the best way to go to our car and the theatre we were going to.

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7. M

   Marc

   Toronto

   4 reviews

   4.0

   4 reviews

   Dined on February 27, 2022

   overall4food4service4ambience4

   A really good experience. Have never been. Staff were attentive and friendly. Went for breakfast and ordered off of the a la carte menu. Would try the morning buffet next time. I ordered a cake for me wife as her BD, and it was great and very reasonable. Nice music, piano playing, great ambiance. Messed up my daughters order, but they did their best to make it right, and did not charge us for her. We will be back.

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8. MC

   MichaelC

   New York Area

   5 reviews

   vip
   5.0

   5 reviews

   Dined on February 15, 2022

   overall5food4service4ambience4

   We were there on Valentine's Day. They had a set 3-course dinner with appetizer and dessert. The first and second course were alright (just not something I liked personally). The main course was above average. The dessert was amazing. I would say the meal was above average overall in terms of taste. But everything was nicely presented and it was of excellent value. The service was good too.

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9. OT

   OpenTable Diner

   Toronto

   3 reviews

   3.0

   3 reviews

   Dined on February 14, 2022

   overall3food2service4ambience2

   In the middle of a pandemic, I overheard the waiter telling the table next to us (who seems to know the waiter very well) that their capacity was 80 and they are booked 117 today. Isn’t that against the law to do so? Food is subpar but I guess, trying to book a table for Valentine’s Day on Feb 12 , beggars can’t be chooser. Gnocchi is horrid

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10. B

    Bzygirl

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on February 13, 2022

    overall5food5service5ambience5

    This was our first time dining here and we were pleasantly surprised. The Valentines tasting menu was amazing. Each course was a mouthwatering experience. Hats off to the chefs!

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11. GL

    GordonL

    Toronto

    1 review

    5.0

    1 review

    Dined on February 12, 2022

    overall5food5service5ambience5

    Valentine’s Day tasting menu is satisfying!

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12. OT

    OpenTable Diner

    Toronto

    1 review

    5.0

    1 review

    Dined on February 12, 2022

    overall5food5service5ambience5

    Really great food, and very well presented! Didn’t know parking was covered so we didn’t need to pay. We went there for the Valentine’s Day special and had a lovely experience.

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13. a

    akml

    1 review

    3.0

    1 review

    Dined on February 12, 2022

    overall3food2service4ambience3

    Service was great but the sandwiches (bread) was a bit stale for the afternoon tea that we ordered at 11:30am.

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14. T

    Teresa

    Toronto

    1 review

    5.0

    1 review

    Dined on February 5, 2022

    overall5food5service5ambience5

    Great afternoon tea! Service and food both great!

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15. LC

    LyvC

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on January 1, 2022

    overall5food5service5ambience5

    Even the dinner changed from buffet style to set course, there were plenty of options available , impressive amount of food, great taste and presentation, excellent service. Exceeded expectations from all angles.

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16. DT

    DanielT

    1 review

    5.0

    1 review

    Dined on December 27, 2021

    overall5food5service5ambience4

    The food was great. Ambiance was ok, but the biggest reason my wife and I had an incredible time for our anniversary was because of the service. Tauvin our server was incredible. So professional and so nice. He took very good care of us. He’s awesome.

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17. PK

    PegK

    Orange County

    1 review

    5.0

    1 review

    Dined on December 25, 2021

    overall5food5service5ambience5

    We went for brunch on Christmas brunch. It was all your can eat, but we barely finished our first order, and our server was funny, attentive, and courteous. We would definitely recommend it!

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18. u

    unhappydiner

    Toronto

    1 review

    1.0

    1 review

    Dined on December 25, 2021

    overall1food1service1ambience2

    Food quality was terrible, not enough waiters to serve. Not worth the money at all

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19. J

    Jenn

    1 review

    1.0

    1 review

    Dined on December 24, 2021

    overall1food3service1ambience3

    Christmas Eve dinner "buffet" was beyond disappointing. Due to restrictions, the orders were taken by order sheet. Our waiter, Patrick, was what made the experience the worst. We had the 5 to 7 pm seating. Between 5 to 6:20 pm, we had only had bread, salad, and seafood platter make it to our table. We had ordered a cheese platter which we followed up on numerous times, and it never arrived even though each time he said "it's coming". By the 6:20 (with no main dishes yet and only 40 mins left in our seating), we followed up on the cheese platter (again) and the mains... Patrick told us if he brought the mains out, it would get cold because we still have a seafood platter on the table. And he also had the audacity to say that WE never indicated to him that we wanted the mains. What?? So if we don't completely clean off our seafood platter, and if we didn't ask about our mains, does that mean he would have never gave us our mains??? He didn't even have the intuition or initiative to ask. So, we told him to bring everything we had ordered to the table. Around 6:30, mains started arriving. Someone had a dairy allergy and had specified on the order sheet to put sauces on the side - that didn't happen. We didn't bother to ask for a replacement dishes. We were waiting for the ravioli, which arrived close to the end of our seating and only after we had asked him about it. Even though he had everyone's order sheet, the orders still came out wrong... Some people getting things that they didn't even order. And some of the things we did order didn't make it to the table. We were supposed to be able to re-order as we wanted, but never given that opportunity... Because Patrick never gave us another menu/order sheet even though it was requested AND the dishes came out so late. $450 (with mandatory 15% tips) for 5 people... I would not recommend this to anyone for Christmas dinner buffet due to terrible customer service from our waiter.

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20. JH

    JulianneH

    1 review

    1.0

    1 review

    Dined on December 19, 2021

    overall1food1service1ambience4

    Food was cold. Long wait for coffee. No water at the table. Managers just standing around watch the waitress run off her feet.

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21. JH

    JulianneHill73

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on December 12, 2021

    overall5food5service5ambience5

    Amazing place and food ! Will definitely be returning !

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22. WS

    WayneS

    1 review

    5.0

    1 review

    Dined on December 11, 2021

    overall5food5service5ambience5

    Our dining experience was excellent… Enjoyed by myself as well as my date… The quality of food was excellent and the service was outstanding… Our waitress was very kind and very helpful… I highly recommend friends and family to experience how wonderful the food and services at the essence of Unionville.

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23. LL

    LLong

    Vancouver

    3 reviews

    4.0

    3 reviews

    Dined on December 11, 2021

    overall4food4service3ambience3

    We were the only group to do High Tea that day. The restaurant ambient was good but I found the light level dim. Our server was effect but seem to be in a rush when she was serving us! Overall experience was good!

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24. T

    Teresa

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on December 11, 2021

    overall5food5service5ambience5

    Afternoon tea was great!! The selection was abundant and the quality was excellent.

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25. SS

    SaimaS

    1 review

    5.0

    1 review

    Dined on December 10, 2021

    overall5food4service5ambience5

    Staff were extremely nice and friendly, and food came on time.

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26. MM

    MichelleM

    Toronto

    30 reviews

    vip
    3.0

    30 reviews

    Dined on November 27, 2021

    overall3food2service2ambience2

    We love going here because of the cleaning standards, customer service and food quality. The bar area is currently under renovations and we were unaware however it is just relocated to another area. The restaurant is still in the same area beyond the construction which will end in a week. The greetings wasn’t great by hostess which we have never experienced before. She was more concerned about our parking and Covid passes instead of welcoming us. The food was cold at first but they made it right by the end. We will definitely go back as we have been regulars for years. I think it was just an off night.

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27. T

    Tamara

    Toronto

    9 reviews

    5.0

    9 reviews

    Dined on November 21, 2021

    overall5food4service5ambience5

    The dinning room was quiet as Ontario was still under restriction. We loved the place with high ceiling and windows that brought the sunshine pouring in, perfect for a relaxing afternoon with friends. We had the set afternoon tea. They were served in such pretty floral china! The menu is excellent with choices for the savory items which I really appreciate. At many other tea house where there are no options, I often don't eat the sandwiches as they are just not to my taste. Here there are choices :) The trade off is that they are pre-made but this happens in lot of tea places even without choices. So, can't really fault them. The scones were fluffy and we thoroughly enjoyed them. The sweets were great too but we were just too full to finish by then. Our server was a little slow but friendly and accommodating. For afternoon tea, it is ok to go at a leisurely pace. I have tried quite afternoon place, this is the best choice considering the overall scores for value, ambience and quality of food. We thoroughly enjoyed it and would recommend all tea lovers to try it.

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28. OT

    OpenTable Diner

    Toronto

    5 reviews

    4.0

    5 reviews

    Dined on November 20, 2021

    overall4food4service4ambience4

    Good experience for afternoon tea

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29. MM

    MichelleM

    Toronto

    30 reviews

    vip
    4.0

    30 reviews

    Dined on October 23, 2021

    overall4food4service5ambience5

    I had the high tea which comes with a selection of five sandwiches plus a tray with scones and other items. I enjoyed having the looseleaf jasmine tea. This is a great spot for so many different locations and I will return very soon.

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30. S

    Snowball

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on October 17, 2021

    overall5food5service5ambience5

    The food is fantastic, Staffa are very nice and friendly. Just the table we sat close the entrance and felt a bit when people came and left through the entrance. Other than that, we like it very much and highly recommended to friends

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31. BE

    BERNARD

    1 review

    1.0

    1 review

    Dined on October 10, 2021

    overall1food2service4ambience2

    After booking the table with opentable, I called Essence of Unionville the next day to confirm my booking and telling them that I am bringing 1 children along. I tried to call at noon (3 times) but no answer. Call at 4pm, but the person that pick up the phone said Essence of Unionville’s staff wont be back until 6pm and ask me for my info and they will return my call. At 7pm, I got a call back from them, I told her I am bring in a child and also asked her more details about their afternoon tea that I had booked. I ask if is a buffet, she said no, because of COVID, buffet style is not serve, but instead we can order from the menu and they will serve us what we pick and as many times as we want. Ok, from that info, I made sure is AYCE. But....... when I got there, we sat down, ordered our coffee/tea, started to pick what we want on the menu... Omg... is not AYCE, not buffet tea? I was told it is when I called in!!!

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32. O

    Outstanding

    Toronto

    1 review

    4.0

    1 review

    Dined on October 9, 2021

    overall4food4service4ambience4

    Lovely spot for afternoon tea. Make sure to ome hungry!

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33. RM

    RossanaM

    Toronto

    1 review

    2.0

    1 review

    Dined on September 26, 2021

    overall2food1service2ambience1

    Sadly, very disappointing experience. I was there pre-Covid and everything was outstanding with an exceptional buffet spread and wonderful service. Now, food was very disappointing, selection limited and sandwiches and pastries were stale. Extremely expensive and disappointing. We we’re planning a weekend getaway in October in the hotel. I will be canceling.

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34. SH

    SHARIM

    1 review

    4.0

    1 review

    Dined on September 25, 2021

    overall4food4service4ambience4

    The service was very good. Our server was attentative and funny. We really enjoyed our afternoon tea. Thank you to our server Barabra.

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35. OT

    OpenTable Diner

    Toronto

    1 review

    4.0

    1 review

    Dined on September 19, 2021

    overall4food4service4ambience3

    Birthday! The staff was great

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36. OT

    OpenTable Diner

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on September 11, 2021

    overall5food5service5ambience5

    My love likes it!

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37. W

    Wilson

    1 review

    1.0

    1 review

    Dined on September 5, 2021

    overall1food1service1ambience2

    Very bad service. Waited 15min to get my first cup of coffee. I wasn't busy at all but the server decided to igino5 customer. Food is bad also. Smoke salmon5 not fresh, waffle like eating cardboard

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38. R

    Renee

    1 review

    5.0

    1 review

    Dined on August 28, 2021

    overall5food5service5ambience5

    Our waiter Paul was friendly and provided great service to my family.

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39. RM

    RMB100

    Toronto

    1 review

    5.0

    1 review

    Dined on August 21, 2021

    overall5food4service5ambience5

    If there is a large party it can get noisy and loud. All sandwiches are very tasty and a very generous size for tea service. I find the egg salad and cucumber to be a little plain tasting. Selection is excellent overall and the staff are very helpful and attentive.

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40. OT

    OpenTable Diner

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on August 1, 2021

    overall5food5service5ambience5

    The brunch buffet is very lovely. Everything is so delicious! Staff Paul and Barbara are very friendly and excellent service!

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