No one was front of house. No one tending bar. Brunch food took over 30 minutes. No bloody Mary’s or sparkling wine to be had.
Overall a really sad visit to this beautiful establishment.
Great food and service!
It was Valentines Day, and they unexpectedly had a set menu. Way overpriced. Decent food, but didn’t appreciate finding out about the set menu after we arrived.
I have been going to Engine Company my entire life. Have always enjoyed it, although the food quality has declined over recent years and so I’ve gone less and less. Decided to bring my wife for Valentine’s Day, figured it would be nice to go downtown. It was really sad. Restaurant was dead, prix fixe menu was a 1/3 (lobster bisque was good, chicken parm and cheesecake dessert were honestly terrible). We felt very foolish for being there. If this was my first time, I would never go back. I know it can be better, but someone needs to get it figured out, soon.
I have always enjoyed this restaurant mainly for the easy location wonderful building.
The menu is simple and very good choices. The service has always been very good and
The servers seem very half and honest.
Great experience. The food and service was fantastic. Everyone was so kind and gracious to us and our children. Thank you!
In the heart of LA, good location, good food, good service and they have VALET parking.
The atmosphere and service is the best they have going for them. The architecture is fabulous and our waiter was outstanding! The place was empty at 6:30p on a Saturday evening. The food was just okay. The fish was over cooked and their wedge salad was the absolute worse I’ve ever had; runny watery dressing included. Their drinks were good but over priced for the type of place it is. $17 for a Manhattan...really! It should be $12-$14.
Great location, great ambiance, good food. Worst service I've encountered in a "restaurant near a convention center" in a long, long time. And, to make the situation worse, excuses given and no apology or rectification once it was brought up politely to management. Once our food was brought to us (by a server, not our waiter) no one ever checked on whether we enjoyed our meal selections. No one asked if we'd like a second glass of wine (which we would have, in order to have a glass with our meal). We asked three times for water to be brought to the table - and finally had to get up and get a glass from the bar for one of our party who was only drinking water with her meal. At the end, when we talked to a manager twice, our waiter finally came out and said "he'd asked his assistant" to check on us. We never got a second glass of wine. We never got water. We asked for our dessert - which was to be part of our prix fixe meal - to be given to us in a to-go bag and left. This experience really negatively impacted what we hoped would be a beautiful first night out in Los Angeles.
Great good and service as always! A downtown gem. Love the fresh bread, ambiance, and chicken salad-my fav! Much improved quality from last time.
GREAT meatloaf . . . !! Saturday lunch, quiet, excellent service (thank you Alexandria!). One of our favorites in Downtown LA.
Went to brunch on a first date now we’re planning to go back for happy hour
Average food, service, ambiance. Nothing very special
Service was poor, almost no one in restaurant and waiters were looking at cell phones not us. Fries came, no ketchup or condiments on table. Food came, mashed potatoes with nothing on them, when I asked for butter it seemed like a big deal. Food was decent and seasoned correctly, but cost was expensive for the dishes.
“Someone” screwed-up big time!
I haven’t been to Engine Co. 28 in years but it was always a reliable place to eat with decent food. Not this New Year’s Eve. When I arrived there were 12 people standing by the hostess station, but no hostess. When she appeared she announced they were not taking walk-ins and people with a reservation could expect a 15-20 minute delay being seated. Since my friends had been seated, I went to the table, noting that half the tables were empty. The only workers were the hostess, the bartender, and two waiters. No bussers. “Someone” didn't schedule enough staff.
Since no one took our drink order I went to the bar to order 2 drinks. No bartender, so I waited. When she finally appeared and took my order (1 martini, 1 Gibson) she told me they were out of all unflavored vodkas except two. It was 8, they opened at 6. “Someone” must have forgotten to order vodka. And cocktail onions. I ended-up with 2 martinis. Thankfully they were good.
We waited another 45 minutes. Still half empty but a few large parties. The waiters running food and the hostess bussing tables. Occasionally someone from the kitchen helped deliver food. The waiters were slowed down by requests to take photos or split the bill eight ways. They were harried and working their butts off trying to take care everything. I stepped in to take photos and told the waiter he didn’t have time for this and we still needed him to take our order. We didn’t see him for another 10 minutes. Once he (Chad) came to our table, he was apologetic, took our order and surprisingly, the food came out relatively quickly. The Steak Trio was good. About half-way through we asked Chad for the flute of champagne that was part of the menu. They were out of champagne ("someone" failed again). Chad brought us wine instead. He also comped the coffee we ordered with dessert.
Chad and his co-workers' hard work and good attitude saved the day. They deserve a bonus.