GREAT meatloaf . . . !! Saturday lunch, quiet, excellent service (thank you Alexandria!). One of our favorites in Downtown LA.
Went to brunch on a first date now we’re planning to go back for happy hour
Average food, service, ambiance. Nothing very special
Service was poor, almost no one in restaurant and waiters were looking at cell phones not us. Fries came, no ketchup or condiments on table. Food came, mashed potatoes with nothing on them, when I asked for butter it seemed like a big deal. Food was decent and seasoned correctly, but cost was expensive for the dishes.
“Someone” screwed-up big time!
I haven’t been to Engine Co. 28 in years but it was always a reliable place to eat with decent food. Not this New Year’s Eve. When I arrived there were 12 people standing by the hostess station, but no hostess. When she appeared she announced they were not taking walk-ins and people with a reservation could expect a 15-20 minute delay being seated. Since my friends had been seated, I went to the table, noting that half the tables were empty. The only workers were the hostess, the bartender, and two waiters. No bussers. “Someone” didn't schedule enough staff.
Since no one took our drink order I went to the bar to order 2 drinks. No bartender, so I waited. When she finally appeared and took my order (1 martini, 1 Gibson) she told me they were out of all unflavored vodkas except two. It was 8, they opened at 6. “Someone” must have forgotten to order vodka. And cocktail onions. I ended-up with 2 martinis. Thankfully they were good.
We waited another 45 minutes. Still half empty but a few large parties. The waiters running food and the hostess bussing tables. Occasionally someone from the kitchen helped deliver food. The waiters were slowed down by requests to take photos or split the bill eight ways. They were harried and working their butts off trying to take care everything. I stepped in to take photos and told the waiter he didn’t have time for this and we still needed him to take our order. We didn’t see him for another 10 minutes. Once he (Chad) came to our table, he was apologetic, took our order and surprisingly, the food came out relatively quickly. The Steak Trio was good. About half-way through we asked Chad for the flute of champagne that was part of the menu. They were out of champagne ("someone" failed again). Chad brought us wine instead. He also comped the coffee we ordered with dessert.
Chad and his co-workers' hard work and good attitude saved the day. They deserve a bonus.
It was ok. I had been here previously and it was much better. The service was lacking. Our main meal was brought out before our first course.
Great food and service. Worth the time and money. Brilliant.
A solid restaurant in downtown LA. It's housed in an historic firehouse complete with the fireman's pole. Broad menu choices so there is something for everyone.
Everything was great! My reason for 4 stars, no place to park, no valet available. When I called the restaurant to ask where we should park, no answer! It was Christmas at 6:30pm so the regular parking structures were all closed.
The restaurant was very slow on this Christmas afternoon. We were the only ones there during our entire visit. Therefore, I cannot comment on the normal ambiance.
The food was tasty and of high quality.
The service was pleasant but the slow pace of the day might mask the true level of service this location provides. We had all of the staff's attention so it was great but surely not typical.
We enjoyed the visit but must account for the lack of customers regarding service and ambiance.