This place gets high marks for the view and atmosphere. The food was good, and I had looked up the menu ahead of time so I knew what we were signing up for ($expensive). The wait staff was incredibly polite and attentive. My poor review is because for the prices they charge, I would have expected better response to 3 issues we had during our visit:
#1: When my husband sat down in his chair, it broke and he fell to the ground. I had to go find someone to tell them, he wasn't hurt or anything, but we had to grab our own chair from another table while the staff (who eventually came over) just kind of looked at us in amazement and disbelief that the chair had broken. Manager came later and apologized, all good.
#2: We ordered a fish dish and asked for them not to put the CHORIZO that was included. They did not leave it out, so we sent it back and had to wait quite a while for the replacement.
#3: There was nothing vegetarian on the menu, so the waiter said they could do a veggie pasta and even offered that it could be made vegan if we wanted that, which I did as I am lactose intolerant. So the only thing that was a change from the vegetarian to the vegan was to leave off the shaved cheese on the top. It was dark, and I didn't notice the cheese until I was about halfway through. I decided to go ahead and finish it, because I was hungry and I didn't want to have to wait for yet another dish. We were very patient and friendly about all three of these issues, but we expected that they would have comped one of the dishes or thrown in a free dessert or something - we spent $250 on dinner, after all. Maybe we should have pressed for a discount, but I wouldn't think you would have to when dining at The Ritz. It soured our experience, and made us regret spending that much on dinner. Next time, I would just go to the Barlovento Beach Grill (on property, also on the beach). Their prices are better and the view is just as nice.
The restaurant was great! We had a tough time finding it as we drove through the Ritz property. Once we got to where we were going there wasn't anywhere to park and no valet. Once inside everything was 5 star! The ocean view was amazing and the fire pit was perfect as the sunset. The service was impeccable. We had multiple people devoted to our table. The food was great including a duck breast Special with potatoes and carrots with a wine reduction! We split the Creme Brûlée and Churros because we couldn't decide and both were fantastic. The chef came out after our meal to speak with us and ensure it was good. We would go back in a heart beat.
High end cuisine by the pool and the ocean! Great outdoor scene with awesome cocktails and flavor. Highly recommended.
We went for our anniversary. View was awesome, romantic. Personnel was very courteous. We got complimentary anniversary drinks and dessert, thumbs up. The octopus was the best we ever had. Chef came and talk to us, super nice. We will definitely recommend. Overall experience was excellent.
The shrimp was overlooked. The dessert heavenly.
Lovely restaurant, great food and service. A bit on the pricey side but that's to be expected for the location. Overall a great experience for the 7 of us. Definitely recommend.
Amazing view and outstanding food! We enjoyed the sound of the ocean and warm breeze. Definitely a beautiful experience!
Excellent service and delicious food, particularly the ahi tuna a arugula salad.
Excellent ambiance and service. Pricey but when all things considered, worth it. Try the champagne mojito - excellent.
Beautiful location and atmosphere and our service and food was better here than at the other beautiful outdoor restaurant at the Ritz, Positivo. However, the food was still nothing special so it seems like another missed opportunity for such a beautiful location and atmosphere. The wild mushrooms side was the favorite dish for our table and the mocha dessert was good too.
We stayed at the Ritz on vacation and had 2 great dinners at Encanto. The service was warm, friendly and professional... The open air dining with the waves crashing in the background added beautifully to the whole experience! The food was varied and delicious! It's a must try!
View from restaurant is absolutely stunning! Gorgeous location! Staff was polite. Food was good. But, the mosquitos absolutely devoured us during dinner! 😁 Need to manage the mosquito problem ASAP! We are still itching from this scenic dinner!
Great views and sunset. Great service and delicious food. Great special occasion spot.
Encanto is a gorgeous beachside restaurant with top notch cuisine at the incomparable Dorado Beach Resort. Not to be missed!
The ambiance and location is what really stands out about this restaurant. Nothing beats the sound of the sea as you relax and dine.
Good food, good view but the service needs improvement badly.
Our group of eight old friends rented a house in the area and kicked off our time there with dinner at Encanta. Sitting outside on a beautiful evening, within earshot of crashing waves, enjoying delicious food and drink, was a spectacular way to start our trip. Everyone was very pleased with their meals. Prices are a bit steep but that applies to everything within the Dorado Beach complex.
At a table facing the ocean in an open-air restaurant. Light ocean breeze keeping your cool. Cocktail in hand - food to arrive. Welcome to paradise!!!! It doesn't get much better than this.
Rafael was awesome! Food was fantastic! And the
We have been here several times and each time the staff and service have been outstanding. The food is wonderful. Our last visit was for my wife's birthday, and they brought her a complimentary dessert plate that was delicious.
Best in dorado. Casual and excellent
Outstanding outdoor setting. Very relaxing. Food was good, not great. Should be better for Ritz Carlton. St Regis in PR has better restaurants.
Una experiencia única, fue un conjunto entre la comida, el ambiente, el servicio extraordinario que hicieron de mi noche inolvidable.
Gracias a todo el equipo de Encanto. Rafael excelente servicio
We loved every detail. They have the highest standards in all elements of dining. We were there for the most wonderful Valentine's dinner. Well worth the $.
I thought the food was pretty great for a hotel, beach-side restaurant.
I went to Encanto for dinner with my wife to celebrate our anniversary. The food was fresh and tasty. The ocean front view was scenic and Wilson, our server, contributed to make it a memorable night.
The setting and the service were outstanding, everything you would expect from the Ritz-Carton. The food, though really good, was not excellent. For the price you would expect better. Two people in our party order steaks, one medium we'll strip and one medium rare ribeye. The kitchen staff got the order backwards. We did not complain, just swapped plates.
Outstanding service and amazing atmosphere. The food itself is not quite up to
par. We had higher expectations for an establishment of this calibar.
While on business in Puerto Rico, I had the opportunity to dine at Encanto twice. When I arrived the second time, the wait staff remembered me - quite impressive. They recommended things on the menu I had not had on my first visit and made the second dinner as wonderful an experience as the first.
Great service, food and dessert were amazin
Ate here 3 times during our stay and it was our favorite restaurant for dinner at the Ritz Carlton Reserve. The food was fresh and delicious. Servers were very friendly.
The food is amazing and the restaurant is beautiful- a must see if you are in the Dorado Beach area of PR!