elements at Sanctuary Camelback Mountain

elements at Sanctuary Camelback Mountain reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Dalia VIP

   Phoenix / Arizona1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Don’t go to the restroom they’ll think you’re trying to dine and dash!!!!!!!!
   

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2. J

   Jason VIP

   New York City9 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   I chose this restaurant to celebrate a birthday because of a previous pleasant experience. This time however, was a U-turn. For reasons unknown to me, our server was rushing the ordering process. From the moment when we declined any alcohol for dinner, the entire process felt like being in a diner (not that there’s anything wrong with a diner, it’s just a different experience) When we explained there are some dietary restrictions, the waiter did participate in explaining some alternatives, and the answer always lead to “I have to check with the kitchen”, but he never does. Instead, the waiter will return again, without any new information or solution, inquired a repeatedly if we’re ready to order. When if he check with the kitchen, the answer was always: “don’t think this should be a problem”. Towards the end of the main course, without consulting if we finish with the dish (clearly food was still left over), he asked if we’re ready for dessert. Finally, without any recommendation, the waiter stated that something will be coming from the kitchen as complementary for the birthday. when he returned with the frozen sorbet, he walked away before we can order the dessert we wanted. Let me be clear, This is not a reflection of all the staff in the restaurant, just a small possibility of you going through a drive-through like ours. 😎
   

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3. S

   Susan

   Minneapolis - St. Paul6 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This dining experience is a must. The food was outstanding and the waitress was exceptional. We will definitely be going back.
   

   elements at Sanctuary Camelback MountainResponded 1 day ago

   We're thrilled to hear that you enjoyed your dining experience at elements at Sanctuary Camelback Mountain. It's wonderful to know that our cuisine and Shannon's service exceeded your expectations. We're looking forward to your next visit. Sincerely, Matt Hobbs Executive Chef
   

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4. S

   Steve VIP

   Phoenix / Arizona3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bill our server was so professional, wsrm and just the right amount of interactions to make our meal experience outstanding
   

   elements at Sanctuary Camelback MountainResponded 1 day ago

   We are thrilled to hear that you had such a positive experience at elements at Sanctuary Camelback Mountain! It's wonderful to know that our team, especially Bill made your meal an outstanding experience. We're always striving to provide the best service possible, so your words truly mean a lot to us. We look forward to welcoming you back soon for another wonderful dining experience. Sincerely, Matt Hobbs Executive Chef
   

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5. L

   Linda VIP

   Calgary / Southern Alberta7 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Phenomenal food and service. Stand out for special occasions!
   

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   elements at Sanctuary Camelback MountainResponded 4 days ago

   We're thrilled to hear that you had a phenomenal experience at elements at Sanctuary Camelback Mountain! It's great to know that you found our food and service top-notch. We always strive to make special occasions memorable, and we're glad that we could be a part of your celebration. Thank you for taking the time to share your positive feedback. We look forward to welcoming you back for more memorable meals and celebrations! Sincerely, Matt Hobbs Executive Chef
   

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6. C

   Connor

   Indiana3 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was excellent and the ambiance was amazing. Great for romantic evening.
   

   elements at Sanctuary Camelback MountainResponded 6 days ago

   Thanks for the review, Connor! We're thrilled to hear that you enjoyed the ambiance and the overall experience at elements at Sanctuary Camelback Mountain. We strive to make our guests' romantic evenings special, and we're glad we hit the mark for you. We appreciate your perfect ratings for our food, service, and value. We look forward to welcoming you back for more memorable evenings. Sincerely, Matt Hobbs Executive Chef
   

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7. b

   barbara

   Phoenix / Arizona12 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the food and the way my grandchild was treated on her birthday
   

   elements at Sanctuary Camelback MountainResponded 6 days ago

   We're thrilled to hear that you had a wonderful birthday celebration at elements at Sanctuary Camelback Mountain! It's wonderful to know that you enjoyed our food and found the way we celebrated your grandchild special. Your kind words are greatly appreciated, and we look forward to welcoming you back for more memorable experiences. Sincerely, Matt Hobbs Executive Chef
   

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8. T

   Traci

   Phoenix / Arizona1 review

   3.0

   Dined on May 20, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   We've been loyal customers of this restaurant for over 20 years, and it’s long been one of our favorites. Over the years, we've celebrated many memorable meals here and always appreciated the quality, service, and the little touches that made it special. However, in recent visits, we’ve noticed some changes that have been disappointing. The portion sizes have become noticeably smaller, and during our last visit, there were no specials offered—something we used to really look forward to. Overall, it feels like the restaurant has lost some of the charm and “wow factor” that once set it apart.
   

   elements at Sanctuary Camelback MountainResponded on May 20, 2025

   Hello Traci, Thank you for being such loyal customers over the past 20 years. We are sorry to hear that your recent visits have been disappointing. We understand how important portion sizes and specials are to your dining experience, and we apologize for any changes that have affected your enjoyment. Your feedback is invaluable, and we will certainly take it into consideration to improve our offerings. We wanted to let you know that we do offer specials during the weekends, and we hope you will give us another chance to impress you with our quality and service. We are committed to restoring the charm and “wow factor” that you have always loved about our restaurant. Thank you again for your feedback, and we hope to welcome you back soon. Cheers Brady Pankow Director of Outlets
   

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9. k

   karen VIP

   Phoenix / Arizona3 reviews

   1.0

   Dined on May 20, 2025

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 1

   We came to the bar an hour early for a drink. No views w the privacy screen up. Very disappointed. Went into the restaurant and same thing. No views with the privacy screen on windows. There was a couple tables on the other side that still had the view but was in full sun. Was informed the pull down shad didn’t work. The whole point of coming there for dinner & drinks was mainly the view. We saw nothing. Ver very disappointed
   

   elements at Sanctuary Camelback MountainResponded on May 20, 2025

   Hello Karen We sincerely apologize for the inconvenience you experienced during your recent visit. We understand that the primary reason for choosing our establishment was to enjoy the beautiful views, and we deeply regret that the temporary privacy screens due to ongoing construction obstructed this. We are truly sorry that the pull-down shades were not functioning properly, and that the tables with views were in full sun, making it uncomfortable. Your feedback is invaluable, and we are taking immediate steps to address these issues to ensure they do not happen again. We hope you will give us another chance to provide you with the exceptional experience you deserve. Cheers Brady Pankow Director of Outlets
   

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10. c

    christiie VIP

    Calgary / Southern Alberta16 reviews

    5.0

    Dined on May 19, 2025

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5

    Beautiful setting with incredible food. Sunset is spectacular
    

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    elements at Sanctuary Camelback MountainResponded 6 days ago

    We're over the moon to hear that you enjoyed your dining experience at elements at Sanctuary Camelback Mountain! It's fantastic to know that you appreciated the beautiful setting and our food. Sunset is indeed a treat! We strive to create memorable experiences for our guests, and your feedback lets us know we're on the right track. Thank you for your high ratings and for taking the time to share your experience. We look forward to welcoming you back soon! Sincerely, Matt Hobbs Executive Chef
    

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