Upon arrival we were told that our table was outside as we made reservation online. It is February and a cool night and did not want to sit outside & did not request outdoor table . We were then shown to a terrible table upstairs where there were 2 long tables of maybe 15 people each. Noise level was deafening.
The hostess called over the manager who again stated that we booked online & she did not care for Open Table. She claimed that since the name is open table we can be seated anywhere - at any open table! She said other people had made reservations before we did. If inside tables were unavailable, they should not have accepted reservations. We could have gone elsewhere! As an open table member , we were not treated well but the exact opposite . I have been using open table since the very beginning and have never had an issue. I’ve actually booked reservations at this same restaurant before . We were eventually put in a table in the main dining area which was suitable. My husband and I are both dieting so we ordered very carefully. None of our requests were followed. Although the food was good, it was an unpleasant anniversary dinner. My grouper was to come with asparagus and potatoes . I told the server to hold the potatoes and double the asparagus. Sauce on the side for the grouper. Out came my grouper with rice and green beans. Both our entrees came with incorrect side items . No sauce for the somewhat dry grouper . The entire meal went that way for me and my husband . The server was apologetic but obviously didn’t follow through as meals were brought out by food runner. We were offered free desert but as we already told the server, we were dieting so that wasn’t helpful and he knew that. Couldn’t wait to get our check and leave. Poor customer service.
Lovely view adds to the dining experience. The service was exceptional. The food was nicely prepared.
Our favorite restaurant on Hilton Head for a great and quiet dinner. Have been several times and the food is always great with some unique entrees. If you can sit outside (they have heaters) it is a beautiful view and they pipe the live music outside as well.
Great food, great service, great view. Love the outdoor seating.
Always enjoy Ella’s.
Bar was a little noisy.,
My wife and I had been here once before and had an enjoyable outside overlooking the harbor. We came back for Valentine’s Dinner. What a mistake!
The restaurant changed the special menu that had been posted on their website. Upon arrival, they took us to a table up 3 flights of stairs to a view of wooden beams and a concrete post.
The only thing timely about our service was when we asked for our check...
The food was fair. My wife enjoyed her scallops. The shrimp and grits were the worst I have ever had.
We will not be back.
I enjoyed the restaurant, service and food .. But I took my sister and husband for their 30th anniversary !!! Why did I tell Open Table if all the restaurant did was have the servicer said Happy Anniversary. A bit embarrassing for me. The bill was nearly 300 dollars. Couldn’t you of thrown in something !!! Wouldn’t have bothered me if Open Table didn’t ask !!!! Disappointing. Louise Reza
This was our second visit. We will visit next tIME we are back in HHI.
Enjoyed a delicious Sunday brunch with friends. Happy to recommend Ela’s.