1) Extremely Poor Service
2) Very Low Quality of Food
Family gathering. Staff was very accommodating!
I ordered the fish tacos. Has good flavor but sat in the warmer too long. My crema came out hot. The avocados were turning brown and the corn tortillas were as tough as leather on the top half and soggy on the bottom half.
It was a very pleasant new year's eve dinner. The food was great, no fancy and over the top ingredients but truly flavorful. There was a wide range of cocktail and wine selections to choose from. The staff were attentive, friendly and courteous. Most of all, the prices are highly reasonable. If you are looking for a quieter, not-so-festive way to celebrate with more focus on delectable meals, this is the place!
New Year's Eve
We were so happy to have a lovely table for two with unique High backed
Chairs for Christmas.🎄 🎄 dinner! There was a special Christmas set menu available but we chose to eat off the menu. I loved that we had that choice.The Turkey dinner had a great price value $26. My ptdaughter had fish tacos that she raved about.She said it was the perfect amt of food.I had a yummy grassfed burger, ceaser salad with a side of skinny truffle fries (truffles on the side.) Our waitress Lila was attentative and fixed my fries immediately when the kitchen sent the wrong fries..I had a delicious peach iced tea... It was a cozy meal and very low key which is what we desired being for being away from home. Thank you for the sweet memory Hyatt Eclipse!
We were sat in a weird location with no ambiance and when we asked for another table we were denied even though there were plenty of open tables. The service was pretty slow. Food was ok.
It was Christmas Eve, and we didn't have reservations. Most of the places we love were closed, and most of the places we have been wanting to try, were booked. So, I was just looking for a good deal-- decent food, close to our hotel, and not overly carb-filled.
It came down to three options: the steak house didn't have a working website, they wanted to charge our card before we dined, and they didn't want to share what the menu for the night was. Scratch that.
There was another one that looked interesting, but it was in the Tenderloin-- usually not a problem, but I was tired and grumpy, and didn't think that I wanted to deal with the Tenderloin.
So, off we went to the Hyatt. It was close, the menu for the night offered lots of protein and veggies-- very little carbs. And it was cheap. I like cheap, when it is good.
We were sat right away at a little table-- two giant wing chairs and a little oval table. I moved the chairs so we were next to each other. Service was a little slow, but the place was hopping and we were in now hurry. Since the prime rib dinner was reasonable-- $38 each, that is what we went for.
Dinner came quickly enough-- his rare, mine medium rare. Good meat, good veggies and the potatoes with celery root puree were smooth and tasty-- no mounds of butter needed.
All in all, not a bad dinner for a last minute Christmas Eve dinner.
Not special at all for our Special Occasion. Service wasn’t bad, but the food was dreadful and there was nothing special about the limited bar menu. I wouldn’t come back if I was paid. The only good thing about it was my kids were happy to ride the elevators :( Save yourself the trouble and stay home.
This is a hidden find. the waiter said the mgmnt isn't interested in advertising to outside customers which is a huge error on their part. I've eaten there 3 times and each time everything was excellent.
Great place for lunch during the holidays tho the Hyatt's Christmas decorations have turned disappointing.
I love the ambience, food, and all the staff were very nice and accommodating. I found this last minute and just the ambience and setting were amazing.
We selected this restaurant for Thanksgiving Day. They advertised a TG dinner that sounded great. We booked an early dinner, but were told they did not begin serving this meal until 5 PM - which was not clear when we reserved. We ended up having small plates and sandwiches - which were very good, but not what we had planned for.
The hotel had a big party and the restaurant was occupied to accommodate this big party but they still accepted reservation for lunch. When I got there with my boss, they said they had a party even though I saw the place was empty. I told them I had reservation. The person told me that we would seat inside the restaurant but outside the snack bar with a tiny table in the walk way. If they have a big party, they should at least notify people and not to accept reservation.
We were dissapointed that this hotel did not really have a restaurant. This is more of a bar/snack experience. It's in the lobby of the hotel which is pretty spectacular. 17 stories tall with a huge modern sculpture make it a really cool vibe. We had three small plates that I would call tapas type dishes. The food was very nice. The shrimp dish was really good. It was a Sunday evening so there was not a lot of choice in the neighborhood because it's in the financial district.
Ordered salmon salad. It was overcooked and dry. The flat bread was savory and delicious. The cocktails were quite good. The seating with the high back chairs was private and comfortable. Service was good
Restaurant is located in lobby atrium of Hyatt Embarcadero Hotel. Easy to get to via BART. Food quality is very good, but large atrium does not allow for an intimate dining experience.
Fries were great! Asian Salad not my fave. Server was wonderful :)
The new Eclipse and lobby redesign is beautiful! The food was delicious! Extra points for having tasty healthy choices. So good! And the service was excellent! Thank you, Sergio!
Food was extremely salty. Reported to waiter but not much feedback.
Eclipse was an excellent venue for a business brunch. We could conduct a quiet conversation and enjoy excellent food. I particularly enjoyed the egg/veggie wraps. Another guest partook of the extensive buffet. Service was good, and the location in the hotel was convenient. It's pretty pricey, however.
Extremely slow service during a busy hotel conference.
Disappointing. Cold atmosphere. Used to be good but gone downhill. Food just ok.
I was there after the Women's March in SF and they were totally overwhelmed with the volume of people that evening. That said, the service was as good as it could reasonably have been and the food was very good. The only real problem was the security downstairs who told me the restaurant was "closed" when I told him I had a reservation through OpenTable. He was probably instructed to tell that to everyone so the place didn't get even more overwhelmed, but being lied to doesn't feel great. I went back up to him and showed him the reservation on my phone and he was like, "Ok, take the two escalators up and to the right." o_0
Made. Reservation but they didn't take reservations because it's actually located in the Hyatt Regency hotel lobby. Not easy to find and wasn't expected but the food was delicious and the service was good. Sat at the bar.
OOOps... WE accidentally scheduled this restaurant when we wanted Eclipse Bistro in Wilmington, DE. Sorry for the inconvenience. Will try you when we are next in California!
This was our last-minute choice from among the few places open for dinner on a Sunday Christmas Day -- with more than a $$ prix fixe to choose from. We had a surprisingly (for a large hotel lobby/atrium) private table for two, due to the unique high-back chairs (our very own "cones of silence"). Our waiter provided good cheer and light conversation despite having to work on Christmas. We both skipped the reasonably priced ($25) turkey holiday dinner option in favor of other choices from the ample menu. Good food, good cocktails. All in all, a fun outing for two long-time SF locals late on a holiday night.
Great service and good food. We had Christmas Dinner. The meal was very tasty!
We had a reservation for Christmas Dinner at the Hyatt Regency San Francisco. The only available time slot was 2:30pm, but that was fine. We went to the bar/restaurant at 1pm and had drinks. This restaurant is really an extended bar area, not a traditional restaurant seating area. Again, we were fine with that layout. The bartender was friendly and efficient. At 2:20 I received an OpenTable text reminder and I went looking for a host or hostess. No one around. It got to be 2:40 and I went to the concierge who did not know anything about a Christmas dinner, but she got the manager. The manager said to have a seat anywhere and our waitress would take care of our order. The waitress came over with menus, but we never to saw her again. Another 10 minutes or so goes by, and I went to the manager again, This time she said that they weren't serving Christmas dinner until later and they had just put the turkey in the oven. "Why did you advertise Christmas Dinner at 2:30 then?" She explained that was a screw-up - Sorry. We left the table since we watched the only waitress in the whole area moving in slomotion. We went back to the bar and ordered a sandwich which came in less than 10 minutes. The bartenders had their game on, everyone else was in lalaland.
pedro was an excellent server and the woman who helped Pedro was excellent too. She took some family pictures for us. Thanks, Maryann
We made a reservation through OpenTable for a party of 8 on Sunday December 18. When we arrived, the hostess said that they didn't have a table for us and we needed to wait. We waited and about 5 or so minutes go by and then she said she had a table for us that seats 6. We said that wouldn't work and she told us we had to wait some more and when we asked how much longer, she said she didn't know. Mind you, there was a big table surrounded by couches that was available the entire time we were there but it just needed to be bussed. We finally asked about that table and she then extremely slowly cleared the table. By the time we were actually seated it was around 12:15 and the Sunday breakfast buffet with Santa was over, which was the entire reason we went there. We sat at the table a while longer before any staff came over and asked if we wanted coffee. At that time we asked for a manager and the hostess represented herself as a manager and then proceeded to argue with us about the table not being ready. When the actual manager came to us, he told us that Eclipse does not accept OpenTable reservations for parties larger than 6, but I was able to reserve a party of 8 on OpenTable. He did offer to comp our lunch, but we decided to leave due to the unprofessional and distasteful encounters at the Eclipse restaurant. We will never go to the Hyatt Regency San Francisco and especially the Eclipse restaurant again.
Wait staff couldn't give a hoot. Slap bill on the table before you finish your first cup of coffee. Front end girl out of her league with manager trying to sort things out. Food ok but needs work. This has the feel of a company canteen and not a Hyatt restaurant.
No one was anywhere to be found to ask about our reservation (made through OpenTable) so we looked for a table ourselves. The only table available needed to be bussed and we waited over 15 minutes for that. The tables, chairs are worn & dirty. The service was extremely slow, disorganized and the food mediocre at best. We would not go back.
We were there on a Saturday and the service was terrible. We had to wait a very long time to even have someone come and give us water, then a long time for the waiter to take our order. Food was just okay. This new and improved restaurant certainly wasn't. We were not impressed. Very disappointing. Had better experience at the previous one.
The Santa experience was amazing!
The restaurant is well situated at the Hyatt for meetings, but the music in the background is too load for good conversations. The kitchen also closes at 1:30 pm so business meal meetings are limited to ending at 1:30 pm.
The food price also seemed higher than similar SF fare by a little, but would have been more than acceptable if business meetings over meals could be conducted quietly.
Good food, nice server, a bit confusing to find, as there wasn't a clear entrance. Good for an easy meal, but a bit pricy for the area.
Food was fine. Nothing special. Interesting open seating in hotel lobby. Waiter was the best part, as he was super friendly and helpful.
Not very good service for both breakfast and dinner. Staff werent friendly and seemed to ignore us for breakfast. Although it was a little busy, we felt like we werent welcome and our server seemed to be forgetful. (didnt ask how we wanted our eggs done, didnt ask if we wanted bacon or sausage with our huevos rancheros) . food was good though. Host didnt say goodbye when we left. Wasnt smiling as we entered.
Had the steak which was surprisingly well prepared and a decent price of meat. Sadly we weren't expecting much after having to search for a host who seemed surprised that we had a reservation and told us to just sit down anywhere... So we sat at the only small table available (there were 2 of us) which was next to the apparent staff hangout area. Big mistake... all we heard was bickering and complaints (from the wait staff) and then we even had to make grand efforts to get attention even though we were less than 3 feet from them... Service at the table was also very cold. Everything altogether made it an unpleasant experience.. Probably won't be going back..