Fantastic fresh food! Service was great.
This is the best restaurant in Durango. Always good food and a pleasant experience!
I don't think I've ever had anything at East by Southwest that I didn't like.
Excellent as always.
Great happy hour and new menu items.
Excellent! The yellowtail Jack was like butta! Enjoyed the spicy hamachi. Appreciate the friendly and informative waitress who served us. The deep fried birthday cheesecake was delicious! Thanks again for awesome sushi in an unexpected place in the West!
It was an excellent experience Sammy was very attentive and met all means
East by Southwest is the best restaurant in Durango. The food is beautifully prepared and presented, service is excellent, and the variety of choices is superb. Always an enjoyable meal, no matter what your choice is. Fabulous Sushi, great vegetarian choices and wonderful fish. It's our favorite place to dine!
The food is great, but the service is always terrible. This restaurant is too expensive for that when there are other good sushi restaurants in town now.
Foodie paradise ! Always amazing !!!
Fantastic as always! And the wait staff is the absolute best. Ryan took excellent care of us and funny to boot! Thanks for another memorable evening.
Based on a friend's recommendation, we went to East by Southwest in early December (12/9). The restaurant was full with people enjoying their dinner and having lively conversations. It was an excellent first impression at the door. The service and food, however, were less than par compared to other reputable Asian or Asian fusion places I had a chance to experience. For instance, my Chirashi came out almost an hour after other dishes for the people at my table came out...followed by the wait staff completely ignoring you. The taste and presentation were less than impressive. I gave it another chance this time, and my experience has significantly improved compared to the last one. I may give it another chance, but this is just a hot spot in a small resort town.
Excellent Sushi and Sashimi. Beyond fresh!
Extremely busy and crowded. Was also very noisy. The food was wonderful great flavor and very fresh. The service was great very friendly. Overall a nice experence.
First time here in a long time and the experience was awful compared to prior visits. Server was sub par, one in our party received his steak entree and had finished it 10 minutes before the rest of our meals arrived. Shrimp Udon was awful. Way too expensive for such a sub par experience. We also weren't given the cotton candy at the end of our meal.
NYNY is my absolute favorite roll! We stop everytime we're in Durango visiting!
This was hands down the worst $300 meal I've ever had. Good sushi, but the experience was overpriced and very disappointing.
We got a reservation and were seated precisely on time. This was a misleadingly auspicious start.
The service was slow and infrequent, and our server lacked knowledge of the menus. It took almost 15 minutes to get waters and we hand to grab our own menus. It was almost 30 minutes before we got our drinks. More on this later.
The food was pretty good, and the fish in particular is very nice. Stick to nigiri or sashimi--the rolls are overpriced and underwhelming.
The problem with the food was that the meals came out at very different times or not at all. Of five entrees, the first came out on the heels of the apps and the fifth never came at all. We asked our server to check on the meals several times, and eventually told him that we had to leave soon. His response to our disappointment was "have you ever been here before?" I had. And I have also been to sushi restaurants elsewhere in the US, Japan, and several other countries. Literally no other sushi joint, fancy or humble, has failed so abjectly at serving food.
We eventually got a $300+ bill and had to ask them to remove the last entree that never came. They comped $25, but were never apologetic about the timing and quality of service. The manager was actually a bit rude.
Bottom line: good sushi, but that's about it. Poor service ruined an expensive experience. This place just isn't worth the price tag.
The best restaurant in Durango and the best sushi I have ever had, including trips to Japan. There is a super creative menu with excellent choices for vegetarians and fishitarians. It's great!
Nice atmosphere, attentive service. Food was tasty and plentiful. Value was fair. Noise level was much better than the first time I visited. Perhaps it was the table location or day of the week (Tuesday). Nice change since we wanted to converse and had no problem doing that. I would go back and recommend to others.
Went for happy hour in a very busy night and sat at the bar. Great service and great happy hour food and drink specials- not just the usual California roll and edamame. Consistently good!
Always great experience! Server Sammy went above and beyond to make sure my son's birthday dinner was a success! Thank you!
Courtney our waitress was the BEST!!! Also Mario the chef was amazing, he made us a surprise roll that was amazing.
A great happy hour! Love their Philly roll.
😍 regular destination from Ouray. Best sushi on the western slope.
Don't order tempura off the kids menu, it will come after everyone has finished their dinner, and your child will be in tears.....unless you order before you get.there. It is super tasty, but takes at least 40 min. Also noticed some of the rolls just aren't as good as they have been the past 15 years.....I hope that it isn't a new trend.
Food was excellent as always, as was the service!!
We had an early reservation prior to a concert & happened onto happy hour! Nice choices from the regular menu at happy hour prices! I love the teriditos! Sushi/ sashimi is always absolutely fresh. Reasonable choices of microbrew beers & wines by the glass & sake.
Great as always! Shawn and his team are attentive and friendly. We will return.
Most of my experience was ok coukd have been better. Food was not as expected. For a Friday night seems the sushi bar was very understaffed as well as the service staff took a while to get drinks and the order tajen not to mention the time it took 1 salmon skin roll. They are better equiped to provide sercive to partues no larger than 4. Shame because the firts experience I had was about a year ago and it was a little better than this one. Only because I truly belive that it was 2 of sutting at the sushi bar. I will still visit but only by sitting st the sushi bar since service their seems to be more of an express service.
Food is always great but the service is not. Lucky to get the server to come bye the table & end up asking the bus person for service. Still a great place to eat!
It was good food but terrible 4 top table crammed in with a bunch of others and out food didn't fit on the table. Should get better seating with a reservation....
We didn't have a good experience w food or service
We started the evening at East by Southwest but were surprised to see that the Pad Thai entree is now only served next door in their 'sister' restaurant, The Golden Triangle. Although the two restaurants seem to share a kitchen they would not serve Pad Thai at East by Southwest, probably in an effort to get more patrons into The Golden Triangle. So we enjoyed a sushi appetizer at E by SW then walked thru the hallway into The Golden Triangle to enjoy our Pad Thai entree! Seemed a little strange but we felt like we enjoyed a nice nite out at 2 enjoyable Asian restaurants. That being said, we were there early on a Wednesday evening. There were plenty of tables available at both restaurants. This option would certainly not be so convenient on a busy evening with limited table availability!
Food was awesome and the lunch specials are good value for money. Service was pretty slow and the server could not get the orders right for the tables that he was serving at.
Incredible combinations of flavors. Could have done with more hand-holding. Service lovely when in evidence. Was there on a holiday weekend.
I had dinner reservations for four people at 5:30 on August 25th 2017. The food was excellent but the service well awful really doesn't cut it. We ordered our food and it was brought out in the most haphazard manner.
Everything started out okay. we received our appetizer and then shortly thereafter my out-of-town friend received her main course. That seemed odd to her and the rest of us since she also had ordered a salad. I then received my entree while our other companions continued to wait for their entree. Eventually their food arrived and we ate our meal. After that they finally brought out the oysters that we had ordered. Two of our dinner guests ordered another round of drinks. Our waitress brought the drinks and shortly thereafter handed us our check. She never asked us if we wanted coffee or dessert. While we were having our conversation and figuring out the bill she leaned in from the Little tea station area and said that there were two other groups waiting on this table.
We all looked at each other and our conversation after that had to do with whether we should cut the size of her tip and how incredibly rude that was. It wasn't our fault if scheduling wasn't done properly and not enough time was allotted between tables. We were so annoyed that we considered just sitting there and teaching the staff a lesson.
We discussed how this has never happened to us at any other restaurant and we generally spend two to three hours enjoying our meal and drinks leaving a generous tip behind. Never has the staff ever made us feel unwelcome the way your staff did this evening. It was move them in and move them out and if they're not moving out fast enough basically tell them to get out.
I think Ken and Sue's will be getting our business from now on. They never rushed us out the door.
Sincerely a very disappointed local guest
Always a great experience - great staff - great food!
We were so disappointed with our meal here. We LOVE JAPANESE food and sushi so we were really looking forward to it. The server was inefficient and took one order wrong, which we corrected later with him. Then my main course, scallop and foie gras, arrived before the sashimi, sushi and other starters and got cold. It was also horrible, smothered in a sweet jammy pickle which drowned out the other flavours, and very small for a main course so we sent it back in exchange for teriyaki chicken. Can't go wrong, right? Wrong! The sauce was syrupy sweet. Meanwhile my husband's tempura was fatty and unpleasant too. The sushi roll and sashimi selection were both good.
The worst thing was how the staff handled our bad meal. They hid from us, did not apologise, did not bring us the complimentary candy floss which every other table had with their bill and made sure they did not speak to us, even to say goodbye, although they had made a point of showing every other diner out and saying goodbye.
Great variety of sushi and everything we ate was fantastic.
I don't want to leave a great review, why? Because I still want to be able to eat here. Seriously, we have been telling our friends about the "best sushi" we have ever had in Durango, CO. I love this place and it's at the top of my list whenever we get to Durango. But be warned, this restaurant will ruin all other plain jane sushi restaurants for you. Go if you want to have the best sushi ever, stay away if you like your sushi with a side of boring.