Always live my trips here. Good food and fun atmosphere!
Always great food & very nice staff. I love everything about E&O except on those real cold days, its a bit chilly in the restaurant.
The brunch buffet was not up to par from the other times I visited the restaurant.
This restaurant needs to learn how to take and keep a reservation. We made a reservation for New Year's Eve for 8:00pm. The restaurant called the day before and confirmed. I then later called back and asked to update my reservation to a booth at which time I was told they couldn't do an 8:00 reservation due to their NYE party that began at 9:00. We agreed to move it up to 7:30. When we arrived at the restaurant they said they couldn't sit us at a booth because they were overbooked and our party was only 2 people. They then sat us in the bar area surrounded by windows and it was freezing cold. We asked twice to be moved or the heat to be turned up. They said they couldn't move us to the main dining area. It took 45 minutes to get a drink and a sushi roll. We ended up leaving after just our app and drinks and went to another restaurant for dinner and had a much better experience.
We made a NYE reservation for a table at 730pm about 2 months in advance. When they called to confirm, there was no mention of a special event/private party @ 9. Upon arriving, we saw they had a full dining room and 4 tables across the restaurant set up next to a DJ booth and photo screen, against the cold windows. Clearly a grab for 4 more tables at the expense of guest dining experience. When we asked the hostess to move into the main dining room, she advised that we could wait at the bar but it might be 30 min and we'd have to finish up quick because they had the space rented for an event at 9 and there wouldn't be dining service after that?!? When we spoke to the manager, he smugly told me that they were busy and we were lucky they were able to accomodate our reservation at the agreed upon time - reminds me of a Seinfeld episode about taking the reservation, but not keeping it!
When we sat, there several items they "were out of" - meaning, they stopped making the food on the menu because dinner service was coming to a close...no crispy rice so no tuna app was one, but my favorite was when we asked about the clam chowder, we were told there was no clams, just clam meat?!?! The very bottom of the pot of soup was what she actually offered us, it was crazy. Topper was my "fried" chicken was basically tempura batter on skinless chicken that had cooled and was starting to slide off on top of a pile of COLD mashed potatoes.
It is really too bad because my husband and I have been there a few times and think it is one of the spots in the suburbs that is getting it right, but we'll never be bad and would recommend you all save your dollars for a place that values it's customers more...
New Years Eve Dinner. I made a reservation. They did not seat us in the main dining room, they sat us in the bar area where there was a DJ set up and an apparent buffet being set up also. We sat at one of 4 or 6 tables. 2 other couples came about 10 minutes after us, (7:30) and demanded a table in the dining room. We felt like we weren’t welcome or good enough to sit in the dining room. We had already ordered an appetizer and had a drink. Our server was also the bartender so she was running all over. But very nice! We ended up ordering 2 sushi rolls to go so we wouldn’t get stuck in between someone’s party. Won’t be back there again. Very disappointing
E&O remains our favorite suburban place to dine, certainly one of our overall favorites, and we have dined on four continents. The Brussels sprouts and shrimp salad is a perfect starter we get every visit. But overall we appreciate the eclectic and creative menu (great flavor and ingredient combinations) and generally attentive service.
Service was bad probably due to understaffed and untrained team
We have been to E+O many times & it has always been excellent with good service. This time we waited over 15 minutes before anyone came to our table. The server apologized & said our appetizer was on him. But the service never got any better. At the end of the meal, I asked for the manager. When the man came over I asked if he was the manager & he very snottily said no I’m the owner. When I told about how bad the service was, he defended his server saying he had been with him since he opened 5 years ago. Then I suggested that maybe they were just short handed tonight & again he got very defensive & said they were not. Then he proceeded to get more arrogant saying he wouldn’t be this successful if he was doing something wrong b/c he owns 5 restaurants & they are all thriving. He did however pick up our whole meal & said he hoped we would return. We will think about it.
Our server was fantastic! He made every effort to attend to us and make my moms bday special.