With its most recent refurbishment Dukes can now properly call itself a venue with two bars, three private events spaces, a grill restaurant, excellent smoking facilities, canalside terrace and balcony overlooking the canal basin. Dukes continued appeal relies on its ability to transform from a relaxed, family friendly environment by day to a vibrant and stylish bar and grill by night.
The space has been extended and refurbished since its opening in 1991 and inside its interior combines contemporary features and its trademark antique furniture.
Service was awful. I wished I’d gone to M&S and cooked at home. Food was not bad at all, but it was a Sunday roast so it’s hard to mess that up. £55 for two people, one course with wine. That would be ok if ambience , food and service was above average. It was not.
The overall experience was excellent. The restaurant is in a great location with excellent ambiance. The staff were very attentive and the service was very good. There was a great choice of food and drinks but my only issue is with the menu. The menu was long and varied bu my wife is a coeliac and the choices for her were quite limited. However, overall it was a lovely experience with good value for money, so we will return and reccommend it to our friends.
The waiter Giuseppe really ruined the experience. Dukes 92 is one of my favourite places and I visit every weekend for their roast. This particular waiter is argumentative and very arrogant. I imagine he will lose this restaurant a lot of custom. He tried to embarrass me by saying my card declined however he actually charged it twice. I Am now chasing a refund due to his errors. I am beginning to think he did it on purpose. I am a woodhouses resident and I know for certain the owner of this restaurant would not be happy with the service Giuseppe provides!!!
Lost our order and we were waiting 30 minutes before they noticed. waited another 25 minutes for the food to come. Very good food when it came. Service staff did apologies for inconvenience
Brilliant food was fantastic!! Service had to wait a while to be seated, however it changed once we sat down. Atmosphere for a Wednesday was lovely and really enjoyed my boyfriends birthday!
We had a lovely anniversary meal here on a busy Saturday night
Booked for 4, turned up with 6 and they found a table for us.
Have visited dukes on a number of occasions and always been very happy with the service and the food. Unfortunately on this visit the food was terrible, the service was very slow and the waiting staff didn’t give a damn when I informed them that I thought it was horrible. Hopefully it was just a one off as really like it there
I came over the Halloween weekend just gone for my birthday and to be honest it didn't feel special. I'm sure I stated it in my original booking.
Not to worry, but it's just a shame because I came here back in August for a private work function in the terrace suite and really enjoyed it.
I just think on Saturday they may have been short staffed and the venue was extremely busy. Plus there was big groups of people for dinner.
AMAZING service . Great food . Perfect place to dine with a nice atmosphere
The food was really good, the service was brilliant,
The atmosphere was enjoyable and the music wasn’t too loud, it was a good crowd. However during our dinner we was next to the glass doors that showed the outside smoking area, a group of lads was enjoying a drink but we couldn’t help but notice how they all were sniffing cocaine off their hands and had no shame that it was very noticeable.
I’m aware you get drugs pretty much everywhere but thought this just was abit much and maybe security should step it up a tad as there was a security guard outside.
Apart from that I had a lovely time and the staff and food was lovely we even went back the day after for a lovely Sunday roast!
It’s the first time we’ve been here and we really enjoyed it. It was very busier than expectedly but we enjoyed it and the food was delicious. Took a little while to be served due to how busy it was, but when served they were delicious.
The atmosphere was great, possibly slightly too loud from the live music but overall had a wonderful experience. Thank you!
The gentleman at front of house was lovely.
However, we ordered a sharing bread to come before our main courses. All food was brought at once and the waitress advised that she would take the food back to the kitchen and the chef would make new mains. Instead, all mains were put under a heat lamp, the mushy peas were crusty, the coleslaw for the burger was warm, and the sea bass was dry.
If we had known the food was going to be placed under a head lamp we would have agreed to the starter and mains arriving at the same time.
In the past I have come to Dukes a lot and I was disappointed this time by the quality of food.
Thank you for taking the time to leave a review Hannah, I'm sorry if you felt like your food quality was an a lower level than in the past I have passed your feedback onto the team to prevent this from happening in the future, Karen
I visited at a quiet time and unfortunately I felt the service although nice staff was very slow. The food came out which after ordering but just getting our order in and the bill took such a long time.
Toilets were dirty , we did tell the staff.
Great place for both food or if you just want a drink.
Only complaint is that our drinks were forgotten until after starters. It was a busy night and these were given on the house so overall cannot complain.
Our seat beside the door wasn’t as great as some of the others beside us but guess that’s luck of the draw.
Food was excellent, highly recommend the fish. Good value especially for castlefield.
Will definitely return
Terrible service left sitting with no menus and then expected to order within seconds of being given them. Rudely just given the bill and told to pay up as they wanted the table
Great place and menu, wedding party in with lots of noisy kids detracted a bit but cant be helped would certainly go back, service very good but a bit slow.
Waiter was too busy chewing/eating something when I was trying to ask him a questions
The restaurant is lovely and great value for a city centre location, the only let down was that the glasses for drinking water were unclean and a little off putting. Had a great time overall bar that!
Overall it’s a fabulous restaurant to visit I’m a frequent visitor however it was my Birthday which the staff knew and did nothing to make my time special which was so disappointing also got my bill all wrong with the group I was with on the day, yes got over charged which again spoiled my Birthday experience at Dukes. Consequently visit just any day just not on your Birthday my advice.
Food was lovely, waited 90 minutes for the bill. Staff were rude and when ordering drinks asked ‘do you want anything or not’ - terrible and ruined the birthday experience.
Wonderful atmosphere, amazing food at affordable prices. Best roast dinner I’ve ever had.
Food came out cold to which the staff sorted straight away with freshly made replacement. Staff where friendly and overall was a great night we will try again
We were a party of 6 including 2 people with hearing difficulties. We were offered a table in the private dining area which was perfect for us all to hear each other. The waiter was very friendly and efficient and the food platter we shared to start was lovely offering a range of different foods to try. The main courses were also lovely although we were all quite full after the generous starter platter. We were very happy with the prices which offered very good value for money . We had a splendid night and would certainly recommend the restaurant
Lovely friendly place, food excellent always a happy vibe
Great night thank you celebrating birthday. The steak was the best I have ever eaten. Would return again....
Having booked a table on open table for 9pm we were seated right away it wasnt too busy, we waited 35/40 mins before anyone came over to take our order or ask if we wanted a drink,but we were pretty hungry when I got someone's attention they said I can take your order but the kitchen closes at 10pm to my surprise i said well are you saying we cannot order food they said no you can order but be quick I asked them why knowing the kitchen closes at 10pm did they not take our order or at least give us the heads up when we were seated he responded and said would i like to see a manager, i said no it's ok as I was contious of the time and basically hungry. Food was amazing no complaints but we had to order both starters and mains at the same time & obviously we knew we wouldn't have time to order a dessert if we wanted one just put a dampener on the experience. Considering it's a Saturday night I would of expected food to be served a little later.
Thank you for your review Jessica, we do take our customers feedback on board. I have passed your comments on to the senior management team for future bookings in case the kitchen times can be extended, Karen
Excellent service from staff, food was great. Will definitely be returning and I would highly recommend.
Good choice of small dishes, sharing platters and a good range of main courses. Good range of drinks, perhaps slightly more expensive than some other city centre bars. Lovely decor. Great waitress. Not too noisy so we could still have a conversation.
Only for drinks though - really nice place and good drinks menu but food was cold.
Thank you for your review Sophie, I'm sorry to read that your food was cold, please may I ask was this mentioned to the waiting staff or manager on the day? I would be very interested to know this. Please could you also let me know what dishes your ordered? Karen
I wouldn’t recommend it for dinner on a Saturday night. The music was so loud that non of us could hear each other! The medium/well filet steak came almost rare and was cold in the middle and took that long to come back that everyone else had finished their meals and I was sat eating alone.
Hi Lauren I'm sorry that you had an issue with your dish, I glad to hear that the team rectified the problem on the evening but I am sorry that there was delay so you were eating separately, Karen
The meal was absorbed with oil. It was awful. Why do the have to put oil on every meal they serve. I couldn’t eat it. My partners steak was fab.
Thank you for your review, I have also just responded to your review on TripAdvisor requesting your contact details, Karen
Really lovely place and food with good service.
Great service and food! Would definitely recommend.
Always a good day out at Dukes, especially sat outside at the back (if the suns out of course haha) Food outstanding and great service, many thanks !!
Delicious food, excellent service and great atmosphere!
I attended Dukes 92 on Sunday 8th September at 1.30pm, overall my experience was pleasant. The food was nice although some elements of the roast dinner was very salty of which I couldn't eat much. In relation to the service, we were seated and our drinks order was taken pretty much straight away. The wait for our drinks to arrive was around 20 minutes, which I found was not that great. Other than the wait for our drinks, everything was lovely. I would attend again.
We had a great time, same table, same weekend in 2020 please.
Good food if a little pricey for the amount you get. Considering it was so quiet when we were there the service was a little slow. The decoration inside was beautiful. Overall, a couple of niggles but I’d definitely go back.