The customer service was excellent. A group of girlfriends and I were there last night and unfortunately two of us accidentally left our take home containers behind. Upon realizing this, we called Due Amici before walking all the way back. Unfortunately they had thrown away our containers (a bit too soon after us leaving in my opinion), so we were disappointed. I had personally only taken two bites of my entree, as I had filled up on apps and soup, so I was extremely frustrated about having paid for an entree I didn't get to enjoy. Undoubtedly, leaving the container behind was my mistake, but I spoke with the manager and she was gracious and generous enough to offer to remake my meal for pickup in the same evening. As I had already arrived at my after dinner event, I was unable to go pick it up, so she offered to mail me a $25 gift card instead. As annoyed as I was about the unfortunate turn of events, her generosity and effort to make it right really spoke volumes about the restaurant and her management. I've dined here many times and the food is great. Kudos to the staff and thanks for appeasing a frustrated and forgetful customer!
Excellent service for 18 people. Enjoyed the evening and ability to celebrate a special eve. T
Great for birthday dinners!
Excellent all the way around!
We sat at table for almost ten minutes before being services. Waiter did not know details of the menu, basic questions required him to leave and come back. Ambiance and location are great, food was good, hopefully just got an inexperienced server, would return
Great waitstaff had a lot of fun! Had my favorite Moscato on the wine list!
This was our first visit, 10 of us, 5 of whom had birthdays and all are picky eaters, with a mixture of meat eaters and vegetarians and food allergies. Satisfied all! Love the urban venue, high ceilings and comfortable seating as well. Desserts excellent too!
Food and ambience excellent. I did find it weird get you had to walk a flight or 2 down stairs to the bathroom., then walk down a hall that was dark at the end.?? Kind of wierd. So if your handicapped, use the bathroom before you go!
Our overall food experience was very good.
The lack of service and inattention to detail left us very disappointed.
It's unlikely we will visit again.
My husband and I had never eaten here before and invited friends for dinner before Ohio Theater so I was a little apprehensive. We were about 15 minutes late and they held our table, with a smile... Wonderful service (Alice) with drinks and food and beautiful interior. We have so many choices for Italian food but Due Amici is #1 for me!