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Diners' Choice: Best Service restaurants in Western New York

OpenTable

Updated January 05, 2025

Looking for restaurants with the best service in Western New York? You’re in the right place. Each month, OpenTable analyzes nearly 2 million global diner reviews from the past four months. We sort the results by location and category to help you discover new favorite restaurants. It's a great partnership: you reserve, eat, and review. We listen...and deliver the results for all to benefit. Enjoy!

A photo of Acropolis OPA restaurant

4.8

4.8 (65)

$30 and under

Greek

Buffalo

About the restaurant

Acropolis OPA is a modern Greek/Mediterranean neighborhood restaurant located in the heart of Williamsville, NY. We offer a great breakfast and lunch program and a weekend brunch menu as well. Open 6 days a week 8am-9pm Wednesday through Saturday. Tuesday and Sunday we open 8am-4pm. Mondays we are closed. We are known for our breakfast and lunch and dinner and our signature dish is our Souvlaki Salad. For dinner, Our Roasted Lamb Shank is a must. Authentic dishes like Pastitsio and Mousaka and desserts like Rice Pudding and Bougatsa and Baklava are made in house by Effe who started the restaurant in 1982.

Top review

B

Bill

Dined on Jan 11, 2025

Repeat customer sums it up! Have visited several times and always happy we did.

A photo of Lucia's on the Lake restaurant

Lucia's on the Lake

4.9

4.9 (4743)

$31 to $50

Italian

Buffalo

About the restaurant

Voted one of The Top 100 Restaurants in The United States by OpenTable Diners, Lucia's On The Lake is a captivating contemporary Seafood, Steak, and Italian Restaurant right on the Water. Featuring a Rooftop Patio, and Waterviews throughout the entire restaurant, Diners are captivated by the beauty of the Lake, warm ambience, dynamic food, and exceptional service.

AWARDS
Voted Top 100 Overall Restaurant USA - OpenTable 2023
Voted Top 100 Restaurant with a View USA - OpenTable 2021
Voted Top 100 Most Romantic Restaurant USA - OpenTable 2022
Best of 716 New York - 2019, 2020, 2021, 2022, 2023
OpenTable Diners Choice Award - 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023
DiRona Wine Spectator Award of Excellence North America 2024

Top review

S

Sean

Dined 4 days ago

Celebrated my birthday at my favorite restaurant. Food was excellent as always. The staff were very friendly and the service was wonderful

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A photo of Lobster Linguini of a restaurant

Lobster Linguini

A photo of Lobster Ravioli of a restaurant

Lobster Ravioli

A photo of Bang Bang Shrimp of a restaurant

Bang Bang Shrimp

A photo of Rick's on Main restaurant

4.7

4.7 (1390)

$31 to $50

Steakhouse

East Aurora

About the restaurant

Upstate NY Award Winning Steakhouse.

Rick’s on Main is a restaurant that serves hand-crafted, high quality meals within a friendly atmosphere. We offer a variety of specialized entrees, such as a Bacon-infused pork chop, an Filet Mignon with roasted red pepper compound butter and we always have fresh Seabass that will melt in your mouth over a variety of sets.

We feature a wide range of salads, including our fan favorite Fall Creek Salad, a Boston Bibb Salad with sliced apples and a gorgonzola vinaigrette, Ricks Chopped Salad tossed in parmesan peppercorn dressing.

Top review

L

Lauren

Dined 1 day ago

We had an amazing experience at Rick’s on Main! Every appetizer and entree we had exceeded our expectations! And our server, Terry, couldn’t have been any better!!!

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A photo of Filet Mignon of a restaurant

A photo of Seafood Risotto of a restaurant

Seafood Risotto

A photo of Hot Banana Pepper Dip of a restaurant

Hot Banana Pepper Dip

A photo of Giancarlo's restaurant

4.8

4.8 (3513)

$50 and over

Steakhouse

Buffalo

About the restaurant

Our Sicilian Steakhouse is an original concept that celebrates the Sicilian-immigrant culinary experience. Referred to as the "original fusion cuisine," Sicilian food is a historical mosaic influenced by the various conquering nations. Traces of Greece, North Africa, Rome, the Middle East, Germanic nations, France, Spain, and Italy are evident in traditional Sicilian cuisine. At Giancarlo's, our love of history-rich Sicilian cuisine is combined with our interpretation of both the great American Steakhouse and the Neapolitan Pizzeria.

Top review

E

Emmanuel

Dined today

The food spoke for itself at this place and all the rest was a plus

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A photo of Corn and Crab Ravioli of a restaurant

Corn and Crab Ravioli

A photo of Crab Crusted Salmon of a restaurant

Crab Crusted Salmon

A photo of Chocolate Mousse Cake of a restaurant

Chocolate Mousse Cake

A photo of Mulberry Italian Ristorante restaurant

Mulberry Italian Ristorante

4.8

4.8 (1298)

$31 to $50

Italian

Buffalo

About the restaurant

Equal parts restaurant and experience, Mulberry Italian Ristorante is a wonderful option for those who want an authentically delicious meal. Explaining that it may look like the Bronx, but that it tastes like Manhattan, this cozy eatery is just south of the center of Buffalo and offers iconic Italian foods.

Visitors to Mulberry Italian Ristorante can enjoy their lunch or dinner menu items and will find that even some of the standards are far more creative than what they usually encounter. Freshness is also a huge part of the experience, and the caprese is hand crafted each day while the pasta is homemade on the premises. Delicious and comprehensive, the Mulberry Italian Ristorante menu is a delight.

Top review

A

Austyn

Dined 1 day ago

I had the Chicken Parm Milano and it was incredible! My friend was so happy about the gluten free pasta and meatballs, she said they were fantastic!

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A photo of Lasagna of a restaurant

A photo of Spaghetti of a restaurant

A photo of The Colden Mill Restaurant restaurant

The Colden Mill Restaurant

4.8

4.8 (433)

$31 to $50

American

Buffalo

About the restaurant

The Colden Mill strives to make your dining experience unique and memorable, and is located just minutes from Kissing Bridge at 8348 Boston Colden Road. The historic and rustic atmosphere of the once grain mill dating back to the 1830’s, gives the impression of a time to be remembered. We aim to delight our guests with our Contemporary American menu created by award winning executive chef Matthew Webb, highlighting Western New York’s abundant variety of produce and meats. Our casual yet elegant dining atmosphere always welcomes skiers and families alike. While our restaurant offers dinner service Tuesday – Saturday, our two banquet rooms can accommodate parties of up to 50 & 80 guests for parties 7 days a week, and also on or off-premise catering for any occasion.

Top review

E

Erika

Dined on Jan 11, 2025

Absolutely wonderful! 5 star all around!! We can’t wait to go back!!

A photo of Mason's Grille 52 restaurant

Mason's Grille 52

4.8

4.8 (1037)

$30 and under

American

Buffalo

About the restaurant

Welcome to Mason’s Grille 52!

Located on historic Main Street in the Village of Hamburg Mason's is a neighborhood gem. The Ayer family has been proud to serve this
community since 2004. Our goal is to continue providing the best possible experience for our guests.

Mason's Grille offers a comfortable, casual, fine dining experience. Our menu succeeds in satisfying everyone. From tasty appetizers such as our Bacon BBQ Wrapped Shrimp and specialty Flatbreads to a variety of freshly tossed salads, homemade soups, mouthwatering sandwiches, chicken wings and delicious dinners such as Macadamia Crusted Salmon, Certified Black Angus steaks and Bourbon Glazed Pork Chops. Even our desserts are delightful!

Our full-service bar features 10 draft beers ranging from your favorite domestic to some of the best local micro and craft brews around. Mason's also has a full martini and extensive wine list .

Top review

J

JanVIP

Dined 2 days ago

It is our go to restaurant on a regular basis. The food and service is always excellent. One of the best restaurants in the Village of Hamburg!

A photo of Waterstone Grill restaurant

Waterstone Grill

4.8

4.8 (300)

$31 to $50

American

Hamburg

About the restaurant

Coming Soon!

Top review

B

Barb

Dined on Jan 11, 2025

Service and food was excellent!!. French onion soup is the best!!

A photo of BUFFALO CHOPHOUSE - PRIME STEAKS & FRESH SEAFOOD restaurant

BUFFALO CHOPHOUSE - PRIME STEAKS & FRESH SEAFOOD

4.8

4.8 (3386)

$50 and over

Steak

Buffalo

About the restaurant

Buffalo Chophouse is Western New York's premier steakhouse, serving only the finest USDA Prime steaks as well as a selection of fresh, succulent seafood. Located in the heart of Buffalo’s Theater District, we are in close proximity to Shea's PAC, the Convention Center, KeyBank Center, and all major downtown hotels. Buffalo Chophouse is the perfect place to begin or end your evening, celebrate a special occasion, or simply treat yourself to the most fabulous dining experience offered in the WNY area. Whether you prefer filet mignon, strip steaks, ribeye or lobster, our knowledgeable service staff and reputable kitchen team offer our guests an exclusive dining experience. Make a selection from our expansive wine cellar, sip on handcrafted cocktails prepared by our veteran bartenders, and be sure to indulge with a decadent dessert to conclude your memorable experience.

Established in 2002, Buffalo Chophouse remains WNY's most dependable steakhouse for the ultimate dining experience.

Top review

K

Karen

Dined 3 days ago

Our server, James was outstanding! We were a table of 4 and he helped us in choosing the portions as they were plentiful us! Great suggestions - thank you!

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A photo of Mile High Chocolate Cake for Two of a restaurant

Mile High Chocolate Cake for Two

A photo of 12 oz Filet Mignon of a restaurant

12 oz Filet Mignon

A photo of black & blue Steak and Crab - Buffalo restaurant

black & blue Steak and Crab - Buffalo

4.7

4.7 (2688)

$50 and over

Steakhouse

Buffalo

About the restaurant

black & blue Steak and Crab sets the bar for the New American Steakhouse; elegant yet unpretentious, sophisticated yet approachable. b&b offers an inventive design and an unparalleled, vibrant ambiance for you and your guests. Our inspired cuisine coupled with our gracious hospitality is perfect for your special occasion dinner, night out with friends, family gathering or executive business event. black & blue also offers a variety of private rooms and tailor made menus for large groups. We would be happy to help plan your next business meeting or celebratory function. Whether it’s an intimate party, a lavish reception, or an important business meeting, you can be certain the black & blue experience will be effortless and memorable. The Club Room accommodates up to 45 guests for a sit-down meal. The Board Room accommodates up to 20 guests for a sit-down meal. You are sure to find a wine you like in their 20 foot climate controlled wine rack.

Top review

L

Leeanne

Dined today

The food and drinks were great as usual. We love coming here. Filet Mignon was cooked perfectly.

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A photo of Filet Mignon of a restaurant

A photo of Ribeye of a restaurant

A photo of Porterhouse of a restaurant

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