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Diners' Choice: Best Service restaurants in Western New York

OpenTable

Updated July 05, 2025

Looking for restaurants with the best service in Western New York? You’re in the right place. Each month, OpenTable analyzes nearly 2 million global diner reviews from the past four months. We sort the results by location and category to help you discover new favorite restaurants. It's a great partnership: you reserve, eat, and review. We listen...and deliver the results for all to benefit. Enjoy!

A photo of Mulberry Italian Ristorante restaurant

Mulberry Italian Ristorante

4.9

4.9 (1453)

$31 to $50

Italian

Buffalo

About the restaurant

Equal parts restaurant and experience, Mulberry Italian Ristorante is a wonderful option for those who want an authentically delicious meal. Explaining that it may look like the Bronx, but that it tastes like Manhattan, this cozy eatery is just south of the center of Buffalo and offers iconic Italian foods.

Visitors to Mulberry Italian Ristorante can enjoy their lunch or dinner menu items and will find that even some of the standards are far more creative than what they usually encounter. Freshness is also a huge part of the experience, and the caprese is hand crafted each day while the pasta is homemade on the premises. Delicious and comprehensive, the Mulberry Italian Ristorante menu is a delight.

Top review

D

Debbie

Dined on Jun 23, 2025

Delicious and many creative new items on the menu along with the old outstanding options… so good!

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A photo of Lasagna of a restaurant

A photo of Spaghetti of a restaurant

A photo of Giancarlo's restaurant

4.9

4.9 (3640)

$50 and over

Steakhouse

Buffalo

About the restaurant

Our Sicilian Steakhouse is an original concept that celebrates the Sicilian-immigrant culinary experience. Referred to as the "original fusion cuisine," Sicilian food is a historical mosaic influenced by the various conquering nations. Traces of Greece, North Africa, Rome, the Middle East, Germanic nations, France, Spain, and Italy are evident in traditional Sicilian cuisine. At Giancarlo's, our love of history-rich Sicilian cuisine is combined with our interpretation of both the great American Steakhouse and the Neapolitan Pizzeria.

Top review

B

brianVIP

Dined 3 days ago

Cam was terrific she did an amazing job you are lucky to have her

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A photo of Corn and Crab Ravioli of a restaurant

Corn and Crab Ravioli

A photo of Crab Crusted Salmon of a restaurant

Crab Crusted Salmon

A photo of Chocolate Mousse Cake of a restaurant

Chocolate Mousse Cake

A photo of Lucia's on the Lake restaurant

Lucia's on the Lake

4.8

4.8 (4970)

$31 to $50

Italian

Buffalo

About the restaurant

Voted one of The Top 100 Restaurants in The United States by OpenTable Diners, Lucia's On The Lake is a captivating contemporary Seafood, Steak, and Italian Restaurant right on the Water. Featuring a Rooftop Patio, and Waterviews throughout the entire restaurant, Diners are captivated by the beauty of the Lake, warm ambience, dynamic food, and exceptional service.

AWARDS
Voted Top 100 Overall Restaurant USA - OpenTable 2023
Voted Top 100 Restaurant with a View USA - OpenTable 2021
Voted Top 100 Most Romantic Restaurant USA - OpenTable 2022
Best of 716 New York - 2019, 2020, 2021, 2022, 2023
OpenTable Diners Choice Award - 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023
DiRona Wine Spectator Award of Excellence North America 2024

*** We want to be as accommodating as possible when it comes to reservations, if it says nothing available please give us a call to make a reservation! (716)-627-9752

Top review

L

Latasha

Dined 3 days ago

I had a great experience and will definitely revisit. The food was delicious; everything was hot, with nice-sized portions. The staff was amazing; I have to give a shout-out to John - he was amazing and very friendly.

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A photo of LOBSTER LINGUINI of a restaurant

LOBSTER LINGUINI

A photo of TRUFFLE LOBSTER RAVIOLI of a restaurant

TRUFFLE LOBSTER RAVIOLI

A photo of ALASKAN HALIBUT of a restaurant

ALASKAN HALIBUT

A photo of BUFFALO CHOPHOUSE - PRIME STEAKS & FRESH SEAFOOD restaurant

BUFFALO CHOPHOUSE - PRIME STEAKS & FRESH SEAFOOD

4.7

4.7 (3445)

$50 and over

Steak

Buffalo

About the restaurant

Buffalo Chophouse is Western New York's premier steakhouse, serving only the finest USDA Prime steaks as well as a selection of fresh, succulent seafood. Located in the heart of Buffalo’s Theater District, we are in close proximity to Shea's PAC, the Convention Center, KeyBank Center, and all major downtown hotels. Buffalo Chophouse is the perfect place to begin or end your evening, celebrate a special occasion, or simply treat yourself to the most fabulous dining experience offered in the WNY area. Whether you prefer filet mignon, strip steaks, ribeye or lobster, our knowledgeable service staff and reputable kitchen team offer our guests an exclusive dining experience. Make a selection from our expansive wine cellar, sip on handcrafted cocktails prepared by our veteran bartenders, and be sure to indulge with a decadent dessert to conclude your memorable experience.

Established in 2002, Buffalo Chophouse remains WNY's most dependable steakhouse for the ultimate dining experience.

Top review

W

WilliamVIP

Dined 6 days ago

There was a coupon involved in conjunction with a downtown hotel and the restaurant suggested some restrictions that were not listed. They agreed with us after we disagreed.

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A photo of Mile High Chocolate Cake for Two of a restaurant

Mile High Chocolate Cake for Two

A photo of 12 oz Filet Mignon of a restaurant

12 oz Filet Mignon

A photo of Rick's on Main restaurant

4.7

4.7 (1474)

$31 to $50

Steakhouse

East Aurora

About the restaurant

Upstate NY Award Winning Steakhouse.

Rick’s on Main is a restaurant that serves hand-crafted, high quality meals within a friendly atmosphere. We offer a variety of specialized entrees, such as a Bacon-infused pork chop, an Filet Mignon with roasted red pepper compound butter and we always have fresh Seabass that will melt in your mouth over a variety of sets.

We feature a wide range of salads, including our fan favorite Fall Creek Salad, a Boston Bibb Salad with sliced apples and a gorgonzola vinaigrette, Ricks Chopped Salad tossed in parmesan peppercorn dressing.

Top review

S

Stephanie

Dined 4 days ago

Cass our waitress was great. She was very friendly! Her helper (not sure of his name) was also always willing to get us water or box up our food. The food was fantastic. The portions were wonderful. Always a lovely outing!

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A photo of Filet Mignon of a restaurant

A photo of Seafood Risotto of a restaurant

Seafood Risotto

A photo of Hot Banana Pepper Dip of a restaurant

Hot Banana Pepper Dip

A photo of Jazzboline restaurant

4.8

4.8 (1925)

$31 to $50

American

Buffalo

About the restaurant

At Jazzboline (jazz-BOE-lynn), our goal is to create a memorable experience for our guests. Taking inspiration from different time frames and time zones, we have assembled a menu of variations and recreations of some of the classics of both modern and traditional cuisines and cocktails, as well as independently inspired creations of our own.

Come one, come all, come together.

Reservations can be made online, or over the phone at 716-839-2220.

Tables are reserved for 2 hours for parties up to 4.
Tables are reserved for 2.5 hours for parties of 5 or more.

Top review

J

Jason

Dined 4 days ago

Under the breezeway for music, drinks, and apps then quiet dinner inside. Glad we chose to go there, all guests were happy.

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A photo of Crispy Duck Wings of a restaurant

Crispy Duck Wings

A photo of Seared Sea Scallops of a restaurant

Seared Sea Scallops

A photo of Fortune's Italian Steakhouse restaurant

Fortune's Italian Steakhouse

4.7

4.7 (407)

$31 to $50

Italian

Batavia

About the restaurant

Begin or end a night of gaming at Batavia Downs Gaming & Hotel’s Fortune’s Italian restaurant. Fortune’s is located at the south end of our gaming floor and offers a fine-dining atmosphere and a variety of great food and drinks, including homemade pasta, steak & salads. Reserve a spot to meet with friends or a date, and enjoy a night out served by Batavia Downs Gaming & Hotel’s professional staff. Family members of all ages are welcome to dine at Fortune's. Kid menus and prices are available for those 10 and under. Please keep in mind that no one under 18 years is allowed on the gaming floor. If you will have guests under 18 years of age with your party, please enter through valet parking. If you have a larger party please call our restaurant (585) 367-8863.

We will gladly help you celebrate your special occasion - with the purchase of any dessert we will add a candle and a celebratory message.

Top review

V

Veronica

Dined on Jun 26, 2025

The food was very good and our waitress was outstanding! Very pleasant and extremely helpful!

A photo of Russell's Steaks, Chops, and More restaurant

Russell's Steaks, Chops, and More

4.7

4.7 (8069)

$31 to $50

Steak

Buffalo

About the restaurant

ONE OF THE TOP STEAKHOUSES IN NY STATE, RANKED TOP 5 LAST 7 YEARS. Come see for yourself what 70 years of hard work has created. Russ Salvatore continues to work every night insuring perfection. While completing his finest vision yet, Russ and his team have created a Steak House that continues to impress. While In Buffalo experience genuine hospitality and a delicious cuisine all under one roof at the new Salvatore’s Grand Hotel and his signature restaurant… Russell’s Steaks, Chops & More.

TOP 100 ROMANTIC RESTAURANTS IN AMERICA.
Start your evening with something special from our vibrant menu. With service and quality above the rest, we have pulled out all the stops to create an intimate atmosphere for your dining experience with modern décor and hand-crafted finishing touches

Enjoy!

Top review

K

KevinVIP

Dined 4 days ago

The service, beverage and food quality were all excellent!

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A photo of Filet Mignon - 9oz of a restaurant

Filet Mignon - 9oz

A photo of Porterhouse - 28oz of a restaurant

Porterhouse - 28oz

A photo of Filet Oscar of a restaurant

A photo of Waterstone Grill restaurant

Waterstone Grill

4.7

4.7 (336)

$31 to $50

American

Hamburg

About the restaurant

Coming Soon!

Top review

T

Theresa

Dined 4 days ago

Our food was delicious and the waitress was quite attentive. The only negative is that when we arrived for our 6PM reservation, we had to wait too long to be noticed and taken to a table. Several servers looked our way and ignored us. Finally, after quite a few minutes, a server did say that someone was coming to seat us. The place was not very busy at all at this time, so there was no apparent reason for making us wait.

A photo of Acropolis OPA restaurant

4.6

4.6 (81)

$30 and under

Greek

Buffalo

About the restaurant

Acropolis OPA is a modern Greek/Mediterranean neighborhood restaurant located in the heart of Williamsville, NY. We offer a great breakfast and lunch program and a weekend brunch menu as well. Open 6 days a week 8am-9pm Wednesday through Saturday. Tuesday and Sunday we open 8am-4pm. Mondays we are closed. We are known for our breakfast and lunch and dinner and our signature dish is our Souvlaki Salad. For dinner, Our Roasted Lamb Shank is a must. Authentic dishes like Pastitsio and Mousaka and desserts like Rice Pudding and Bougatsa and Baklava are made in house by Effe who started the restaurant in 1982.

Top review

B

Brett

Dined on Jun 26, 2025

Service was outstanding and food was excellent. Generous portions. Open souvlaki chicken salad fresh and delicious.

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