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Daily 8:00PM - 10:00PM
The food was pretty mediocre. Our waiter seemed to have way too much to handle and it was a very loud dining experience.
Terrible service and mediocre food
I chose Diamond Tavern for a business dinner among several colleagues the night we arrived in Baltimore for a conference. Our waiter was attentive and energetic. The food though didn't live up to the menu. From the flatbread appetizer to each of our five individual meals, the food was lukewarm. We each left large portions of our meals uneaten.
Speaking with other colleagues at the conference who had ordered some of the same dishes from room service I heard that their food was actually hot and therefore more appetizing. Is the kitchen in the main Hilton building? Is the food cooked there and transported to the Diamond Tavern in the auxiliary building?
I would not return to the Diamond Tavern as there are several other restaurants within an easy walk that would be equally convenient, but with hot food.
Service was very slow...waited a hour for food after ordering.
Good food and service. Ambiance lacking
I was in a hurry to get dinner while attending a conference. food was acceptable, but not great. for reasons unclear the waiter was nearly shouting and I had to ask the waiter to speak in a softer voice. i think the food is ok if you're attending meetings at the baltimore convention center. I would not go out of my way to eat at this restaurant.
Dead in this place on a Saturday
We enjoyed going there for lunch before the game. Our waiter was very nice, but often times missing. I think he had a lot of tables all over the restaurant and outside.
Service was so slow and it wasn't even busy. The server needed some help and his peers never offered to give a hand and/or help a customer. Good wasn't so good. A place right across from the stadium should always be ready with extra staff on game day. Ordered a beer and it arrived 15min later
My daughter is graduating from Johns Hopkins and we wanted to try it. Was delicious!!
Great service. Average food.
Diamond Tavern is a consistently good choice for lunch downtown. It is quiet, the service is good and the menu is interesting, not the same ole stuff. I have been there many times and am never disappointed.
Service was a bit slow. Floors needed vacuuming. Food and drinks were decent.
Food is good but service is slow. Takes too long to get service and food
The waiter was rude and slow ... the food was just average and very slow to come out the kitchen.
We had a good business lunch here with good service and food.
We were there for an early morning business meeting. Everyone ordered the breakfast buffet- overall it was great.
Server- .....what server. i sat. i waited...and waited...then finally learned that the server told the busboy he wasn't leaving his section to take any more orders and walked off....and NO server showed up. Ghetto! I left and I mentioned the experience to the manager on my way out. Permanently off my list.
Crab cake platter was great!
The best crab cakes I've ever had!100% crab and delicious
Ordinary buffet a little better than free breakfast at a motel. High cost. Only buffet available this Friday morning. Never received juice requested. Needed to hunt down coffee twice. Room may please client but service and food may not.
Wonderful New Years breakfast. Omelettes and waffles were yummy.
Had breakfast before the Army-Navy game. Given that the place was packed, the staff was friendly and fans patient!! Food was good -- especially the made to order omelettes!
Third trip, first for dinner, before Ravens game. Food is good. Servers are friendly but it is very, very slow awhen it comes to getting your food. Make your reservation at least a half hour sooner than you would notmally, if you're not in a hurry.
This is a convention hotel and they are totally unprepared/staffed/equipped for not even a full resturant. Even with a reservation we waited over 15 minutes at the check in stand and then was scolded by the lady checking in tables for not raising our hand and making her aware we had reservations. We had people in front of us and did not want to be rude and cut in front. After another 15 minutes, with no service I complained to a manager and our waitress appeared apologizing that she had too many tables and no coffee pots to serve us coffee. (This is a buffet resturant, so how busy can a waitress really be???...and why does this hotel not have coffee pots??). So now over 30 mins of our 1 hour breakfast meeting was gone and we had no food or coffee. When to the buffet to learn that all eggs are cooked to order, with one cook and 3 fry pans and he is doing mainly omelets and he has a line. Just ask for a fast scrambled egg and noted that the cook did not even wipe the pan from the previous us (all of the pans had egg residue around the handles and lip GROSS!!). So along with my eggs, was some burnt cheese from the previous omelet.
End result was a bill for $197 for 7 people (3 who gave up on the eggs and ate cereal) with 18.5% gratuity automatically added (waitress came by once to refill coffee and once to drop off bill). As well, the other end result is that I had to make an appointment to come to my customer's offices to conduct the business that we had hoped to do during this breakfast.
If you are at a convention at this hotel, find another spot outside the hotel for breakfast or do not attempt to have breakfast business meetings here.
Went for a business breakfast. Our simple breakfast order took 45 minutes to prepare. It arrived cold. Obviously very poorly staffed and managed. Will never go back.
Go someplace else. Menu was boring and service was very, very, very...slow.
The food was good - but a bit pricey for what you got. The service was terrible. Took 20 minutes for our drinks to come out. Then took a very long time for food to arrive. The server asked if the manager spoke to us after we commented on how long it took the bar to fill our drink order. He/she did not, but via the server took off the 3 drinks we waited for. Place not that busy after an O's game, so expected better service. Crab cakes very good but smaller than other places in Baltimore and more $ here. One member of our party ordered an entree salad and said the lettuce was "wet" - as in too old. I've been here before for lunch, and service was better. Overall, wouldn't really recommend it if you were trying to impress anyone - mainly due to the poor service we received.
This was a convenient location adjacent to the convention center that offered food and seating for a business meeting. It is a hotel restaurant that offers a very mediocre menu and predictable choices.
Visited while restaurant wasn't busy. Very quiet. Prompt service. Friendly staff. Salmon burger was quite delicious, and of great value for lunch quick meal.
But don't go if you're in a hurry. Very nice wait staff excellent food that takes forever to get to your table. Sitting at the bar was slightly helpful. Crab cakes are excellent. Loved all the salads.
The food selection here was very poor. The service was the worst service ever! It took at least 20 minutes for someone go get us water and coffee. The worst part is, it was not even busy!! Once someone finally approaches us, the 2 ladies and their attitude, like the are doing us a favor! Really, if you don't want to work then go HOME! I do not mind spending money on food, but paying premium on parking and then for terrible service hurts. To top it off the chef that was making fresh eggs could not even make a Over Easy egg. I specifically said please do not burn the edges and make it over easy. It was all crusted and brown then broke cause he could not flip it. So I did not even have eggs!! Bottom line, refrain from going to this place. If you want a better experience I would Suggest Marriott Waterfront.
Service was slow. As in, took drink orders (two bottles of wine--no individual orders) and it was over fifteen minutes before the server came back. She put the bottles on the table and walked away--but the bottles were still corked! Took a few more minutes for us to find her and get orders placed. Everything was like this...half of us got our dinners and then it was another ten minutes until the rest of the plates arrived.
The food was great--it's just a shame that I can't recommend the place due to its poor service.
We actually ate here twice. Lunch the first day and breakfast the next. I had the crab soup and Caesar salad with crab cake. Both were excellent. My wife had a garden salad that was outstanding. The servers at both meals were top notch.
My coworkers and I ate here twice last week (Wednesday and Friday) for lunch since we were attending the TESOL conference at the Hilton Confernece Center. We had 45 minutes between sessions for lunch and each time we had horrible service. We had a reservation each time and even with that, it took forever just to get our orders taken. On Friday, we arrive for our reservation and were seated right away. Then the server poured us water and didn't come back for 45 minutes to take our food order. All the tables around us also were left waiting. I really am not joking when I say 45 minutes, we timed it! Our food was delicious but the service was horrible. As we paid for our meals we also saw our waitress cough into her hand and then handle food! Ugh! I will not return for a third try at this restaurant.
Hard to find good food in the Harbor area. Little Italy seems more promising.
While not extraordinary, this hotel restaurant is better than most. It is pricy but convenient. The night we ate there all of the convention attention was focused elsewhere.
Wish I could give the service 6 stars. Absolutely unbelievable how well they took care of us and the way they worked as a team to make sure we had a great experience. I run a business and want to steal whoever is responsible for hiring. 5 separate people in our experience stand out as exceptional. Oh... had a light breakfast, so more difficult to talk about the food. Yogurt parfait was fantastic.
Breakfast review: Varied menu and reasonable prices (for a hotel restaurant. Did not try the buffet. Outstanding service and a very friendly staff. One good reason to stay at the Hilton Inner Harbor since it is a somewhat more expensive hotel with very expensive parking. (Yes, I've been told that the parking does not belong to the Hilton even though the hotel is built over the garage. And they are helpless. Poor Hilton.)
Alert: The restaurant may be only moderately busy during breakfast and the greeter/reception person may not bother to ask about a reservation. So it is necessary to insist that the OpenTable reservation be logged-in as used.
We made a reservation and when we got there we had to wait by the hostess stand for 15 minutes and then finally they told us they still couldn't seat us for another hour and that we wouldn't get our meal for another hour after that. We didn't get to eat because every where else had 2 hour waits. It defeated the whole purpose of making a reservation. We made a reservation so we wouldn't have to wait to eat and we ended up having to go hungry because we couldn't get food before the concert. I will never attempt to eat there again.