Der Fondue Chessel
Extremely expensive for the amount of food you receive. Waitress forgot many things, couldn’t answer a couple questions on the food ingredients. A total resort ripoff. The melting pot is 100x better (unfortunatly it doesn’t sit on top of a mountain ski resort like this overpriced ripoff)
I had pictured a quaint and cozy atmosphere. In reality, it’s a repurposed skier’s restaurant with long tables. They repurpose it at night and string power cords and electric plates across the long tables. It’s one open room, and the noise level is high. It was also very expensive for the quality of the food. We still had fun—we always do—and enjoyed going up on the mountain at night. But we won’t do it again.
We have been coming here for at least 20 years now. We like to bring the family for a special occasion once a winter. Sadly, it’s gotten too pricey for a family of four. The food is good but it’s just way too expensive for communal dining situation. The portions are tiny considering what you pay for them. The chocolate fondue is still amazing
Very expensive small portions and the fondue was just ok.
This used to be an amazing place. Now, it’s under staffed, poor quality food, and over priced. Our meal took more than 4 hours. Half of our party feel asleep (kids). The bread to dip in the cheese was stale. The live music was fun. Everything else was a bummer.
Super fun place to eat. Loved doing the Fondue. The atmosphere was fun and service excellent.
The food portions were not fresh, my veggies and bread were cold/dethawing when placed in the table. The meat portion for the fondue was small, with way too many veggies in its place. It’s really expensive for the location, portion size and overall food quality. I would not go back.
Service was great as always. However they changed their menu options, pricing and removed the grill. It’s just like going to melting pot now. I don’t enjoy cooking the meat in a broth, I liked the grill texture better. Will not be going back sadly
Very expensive fondue , only 3 choices on the menu, price range $72 to $80 per person, its not worth it going all the way up in gondola during the night
food was great, big portions, kid sizes, service was great and the band was amazing. the kids had a blast and so did the adults. cant wait to go back next year
Totally overpriced for so-so fondue experience. The price was approximately $100 per person without alcohol after price per person, taxes, fees, and tip. Totally not worth it. That is what I would pay for fine dining and this was not even close. Yes, there is a lot of food. That does not mean its good. The service was not great and seemed rushed. And yet, there were tons of people standing around doing virtually nothing expect clearing plates every once in a while and refilling water.
Small portions, overall incredibly disorganized. The food is ok nothing amazing
Went here years ago and had good memories. It is not the same. Service is not good, food is not good, way way overpriced. I’m happy to pay $100 pp for a great meal and service. This is not it anymore.
Very poor service and food compared with any kind of founde restaurant world wide. noisy and expensive! Not worth at all!!!
Pros: top of mountain atmosphere, live musicians playing requests, cozy fire, timers for cooking food.
service was below average although we had three wait staff assigned to our party, they weren’t around much. They did accommodate any requests we had but we waited 30 min after seated to get our first course, a salad. And we waited for them to come around pretty much all night.
Food was average, and for the price...below average. Melting Pot chain fondue restaurants do it way better, way more food for less money. The amount of cheese and broth in our caldron was skimpy. Couldn’t even submerge our meat in the broth. And didn’t have enough cheese to finish our dippers.
We have eaten at Fondue Chessel numerous times... though they have change some things a bit, the experience was still a great one.
What a rip-off! More than $400 for 4 people. The food portions have gotten sooo small and now the meat is boiled in the pot rather than grilled like it used to be. The food we got was tasty but just not much to it. And where have the flags gone from around the world? The room used to have such an international feel to it. Now it’s bland and boring. And now they’ve even gone to having a Bluegrass Trio instead of the traditional alpine Swiss trio. I’ll never return!
Lots of hidden taxes and fees. Place was much better when we visited 15 years ago
There were 8 of us! Most of us ordered Tier 3 at $85. 2 of us asked for only lobster and steak. He said there would be a slight upcharge. It was $18.00. So for approx 3 oz of lobster and maybe 3-4 oz of steak, it was $103. there was of course the veggies, the appetizer plate( a martini onion, piece of cheese, cold small potato chunk and a baby dill pickle) then the dessert, a few thinly wedged strawberries, a couple chunks of pineapple, marshmallows and a few small bite size pieces of cheesecake and the same of pound cake to dip in chocolate fondue. We had drinks and the bill came I asked if tip was included he said no, I didn’t check. He lied!!! Our bill with their tip of $173.45, a Keystone surcharge of $73.28 n of course taxes was $1173.91. I tipped 20% on top of that so $234.00 tip. The total was over $1400. I know people will say you should have checked BUT they were hurrying us to catch one of the last gondolas down and I felt rushed in fact we were starting out when he met us at the last table before the door w the bill. Please don’t judge because I trusted the man!!! Very disappointed in the service as well. Our table was never cleared completely between services. We had to pile dishes. I will never go back and will never suggest it to anyone. I hope the waiter enjoys the $400 plus tip!!!! I’ve owned restaurants/lounges and always told my servers tell people the tip is included. Deception is not the way to go!!
Fun special occasion date! Make sure to dress warm for both the ride up and back as well as during dinner as it tends to be drafty. The food is amazing, only complaint is the water tasted very strong of minerals.
Wonderful experience. The staff is great with children. Our waiter (and supervisor), Corey, was very friendly and informative
Had a bad waitress who never checked in our large group. Over priced and food quality is poor.
Overpriced for the amount of food you get. After 19 years of visiting. This might be our last visit. Too little food. Too little ambiance. Just not up to the standards of the past many years. They removed the antique chair lift and the international flags. Now it just another restaurant. Nothing special
We enjoyed a fun family meal the day after Christmas. Atmosphere was lively and food was great! We would definitely recommend.
When we arrived 10 minutes early for our reservation, with an empty restaurant, they informed us that the expected to be very busy and would not seat us until our exact time. We thought that was odd, but okay. When they finally did seat us, 20 minutes later and 10 minutes after our reservation, everything went okay until it was time to pay the bill.
After reviewing the bill, I discovered that they had “rewarded” us for seating us late by tacking on the drinks of the people sitting next to us, for about $40.
The location is really cool and I get that it is harder to service up there, but it’s just not worth the cost for what you get. We’ve been a few times in the past, but I won’t ever go again because of their seating policy.
Portions of food where very small especially the deserts
Skip the food. Terrible!way overpriced. Boiled meat - come on!
We went on Christmas Day and were disappointed with the quality of the food especially for the fixed price per person. We ordered both types of salads and both barely had any dressing, gruyere cheese fondue solidified within the first 3 minutes, and the white chocolate fondue was extremely runny and never thickened up (was like a pot of pure oil). Waitress took too long to check on us so we didn’t tell her to change it out. By the time she showed up, we were ready to go. We ordered the entrees with the lobster and both the quality and quantity of it and the other protein were extremely lacking. Not worth it.
We enjoyed the adventure of riding the gondolas up the mountain at night and the fun polka band playing in the restaurant. But the food was po
Menu has changed and now is a broth based cook rather than grill. If you like broth then should be ok (however portions and bits for dessert have changed). We prefer the grill personally. Also the portions seem a lot less in all courses.
Been going for 14 years whenever we come to the mountains however won’t be again unless the menu changes back.
I’ve read several complaints about the price and the service. I didn’t mind the high price per person, $80, given the expense of this type of operation. But I do mind paying that much and receiving sub standard service.This should’ve been a really great experience, and it just wasn’t. The staff doesn’t appear to know any better. I put that on management.
We loved the whole experience of riding the gondola to the top of the mountain. The ambiance of the lodge was beautiful and festive.
Very disappointing. I took my family of 7 here for Christmas Eve. Fondue is our traditional Xmas eve dinner. This was a joke and massively overpriced. Bill was over $800 for 5adults and two kids and that was with a single bottle of wine and a few drinks. Portions of everything were tiny. The cheese in the two fondue pots we shared were far less than you’d normally find in a single fondue pot. The meat portions for four people to share were less than you would feed a cat. The bread for fondue and the croutons in the salad were stale and hard. I’m not exaggerating. There can’t be any senior manager or chef here who sets standards for food quality and samples their own product occasionally. And I doubt anyone working there had any personal experience with fondue the way it’s supposed to be
And even though it was Xmas eve, the musicians played the chicken dance and other everyday music. A few of us requested Christmas Carols but clearly they had no special plan on Christmas Eve. And maybe most surprising, they had no European liqueurs for traditional shots (schnapps, kirschwasser, pear william, jagermeister, etc)
The ride up and back on a clear night with a full Moon was fantastic and the look of the place is impressive. The staff is enthusiastic in their lederhosen but not well trained. I’ve eaten mountaintop dinners at Vail and Aspen and came away with fun, memorable experiences. This is not one of them. They should just change the name to Mountain-Top Chipotle and serve burritos or something they are more comfortable with
I am normally happy to pay extra for the mountain top experience but this was a rip-off
We enjoyed the Fondue but thought it was pricy for the overall experience. We would have preferred private tables since the Fondue is a unique experience.
We had a great evening out with company. We enjoyed the food and left too full. The music made our night and the atmosphere was nice. I have read reviews with complaint on portion size. I agree meat portion was small for the price of the dinner therefore the value is lower. It was adequate for most the table as we couldn’t finish all the veggies and dessert. So I think it would be sufficient unless you are a big eater. With that said it is small for a pricy meal. I have eaten at all keystone restaurants now and I rate this the lowest in value. The experience is good but for the price the other keystone restaurants are better.
It was a fun experience, but it’s definitely not traditional cheese fondue. Service was very good, great live music. Gondola ride and chocolate fondue were the best!
We enjoyed our experience at Der Fondue! They've done a decent job creating a unique environment in the backcountry of Keystone. This is a perfect place to take the flock of kids for a fun experience. We (4 adults) also had a great time. The service was great. The bread we received to dip in our cheese course was not completely thawd... So that was disappointing, but the pretzel bites were delicious. Attention to freshness in some of the ingredients would go a long way! But again, we were 4 adults, not children. Kids wouldn't have one complaint about this place. Adding it to the list for guest who come and stay with us w/ kids.
We went with our friends on a double date for Christmas. We were told we had to share a "pot" and could not order as a couple. We let our waitress know that we had very different tastes, and were planning on ordering 3 different item/pots for the cheese, main course, as well as the dessert. We were paying over $300 per couple. She said she would have to get the manager. The manager also tried to force us to share the same fondue pots as our friends. We let him know this did not please us and ask a third time if we could have separate fondue pots. He finally agreed, and the tension rose. It was a very uncomfortable situation. Then, instead of serving the 2 couples separately, all of the vegetables came out on one plate. So, instead of burning ourselves by reaching over the hot fondue pots, we split them up with the only plates we had (our dinner plates). When our waitress came back, she couldn't understand why we had a missing plate, and she was frustrated. The meats were served separately, which we appreciated very much. Then onto dessert, yes, only one plate again for us to be in a position to divide it up between the 2 couples. Spent $650 between the 2 couples, which we expected, but due to the service we do not plan to ever return.
Very sad the annual Christmas tradition for my husband and I will cease to continue. My recommendation would be to completely revise the customer service. In my opinion the manager did not lead appropriately. Our date of service was Friday, December 21, 2018.
Chris and Juli Pachek
We did not have a good experience. We had a party of 12 and were warned that this whole meal was more about the experience than the food but what an understatement. The food was so expensive and not worth it at all. The best part of the entire meal was the dessert. The kids were not interested in eating anything that was brought to them. We were not able to enjoy our food because we were too busy trying to boil the meat for the kids. The live entertainment was enjoyable but otherwise the service was VERY SLOW. What takes so long when you aren’t even cooking the food? Not impressed at all. Save your money and eat somewhere at the base of the mountain.
Was celebrating a birthday and was perfect. Lots of fun. There are so many courses that it was tough to eat all the food. Price was higher than The Melting Pot and quality not quite as good, but the ambiance made up for it. Was entertained by three bluegrass musicians. Cost for two (1-Tier 1 and 1-Tier 2) was $205 with tip.