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Customshop, Charlotte, NC

Customshop

4.8
4.8
1368 Reviews
$50 and over
Contemporary American
Customshop is a chef-driven restaurant that showcases local farms and purveyors in an effort to bring our guests the highest quality ingredients within our community. Executive Chef and Owner Andres Kaifer along with his team believe in crafting honest straightforward food with an elevated modern touch that delivers something truly unique. Weekly menu changes allow us to highlight the seasonality of food and the beauty of North Carolina produce, seafood, and specialty items. With stylistic inspiration from Spain, Italy, and France, our neighborhood restaurant aims to make everyone feel welcome. We are proud to offer a seasonal cocktail menu that also takes an ingredient-first approach and looks to mirror the creativity and ingenuity of our culinary team. Our wine list is curated around a balance of old-world staples as well as new and emerging producers pushing the envelope. We cannot wait to serve you on your next date night, post-work drinks with friends, or at a family celebration.

Make a reservation

2 people

7:00 PM


Booked 37 times today

Dining areas

Additional information

  • Dining style

    Casual Elegant

  • Cuisines

    Contemporary American, Contemporary European

  • Hours of operation

    Dinner Mon–Sat 5:00 pm–10:00 pm

  • Phone number

    (704) 333-3396

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Smart Casual

  • Executive chef

    Andres Kaifer

  • Catering

    Please contact us at info@customshopfood.com for all catering inquiries!

  • Private party facilities

    Please contact us at info@customshopfood.com for all private event inquiries. We're happy to answer any questions you might have!

  • Private party contact

    Chip Townsend: (877) 733-2163

  • Neighborhood

    Elizabeth

  • Cross street

    Travis

  • Parking details

    Surface lot located across the street from and behind the restaurant.

  • Public transit

    Lynx Gold Line Trolley

  • Additional

    Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Full Bar, Gender Neutral Restroom, Non-Smoking, Wheelchair Access, Wine

Gift card

Gift card

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Popular dishes

What 1,368 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.8
4.8 based on recent ratings
  • 4.8Food
  • 4.7Service
  • 4.7Ambience
  • 4.4Value

NoiseModerate

Loved For

  • Charlotte

    Contemporary American

  • Charlotte

    Contemporary American

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  1. KimS

    Charlotte

    16 reviews

    vip
    3.0

    16 reviews

    Dined 1 day ago

    overall3food3service3ambience4
    Great wine list, but disappointed by the new menu. Steak and mahi were mediocre at best. They need to go back to the other steak and and their delicious steak carpaccio. We love this place but probably won’t be back until the menu changes.
  2. OpenTable Diner

    Charlotte

    1 review

    vip
    5.0

    1 review

    Dined 1 day ago

    overall5food5service4ambience5
    Great meal! Excited to see still going strong under new ownership.
  3. Jamie

    Phoenix

    32 reviews

    5.0

    32 reviews

    Dined 1 day ago

    overall5food5service5ambience5
    Our favorite restaurant. Superior food/service. Great for a date night.
  4. OpenTable Diner

    Charlotte

    7 reviews

    vip
    5.0

    7 reviews

    Dined 3 days ago

    overall5food5service4ambience4
    Customshop is hands-down one of Charlotte's Top 10 restaurants. Food and service was incredible. 5/5 stars.
  5. OpenTable Diner

    Charlotte

    3 reviews

    vip
    5.0

    3 reviews

    Dined 7 days ago

    overall5food5service5ambience5
    Great little place for date night.
  6. HarveyA

    Baltimore

    13 reviews

    vip
    5.0

    13 reviews

    Dined 7 days ago

    overall5food5service5ambience5
    Everything was wonderful. My duck was excellent It had a nice crisp on the outside and medium on the inside. My wife’s monk fish was beautifully prepared. A totally great experience.
  7. Craig

    Washington DC

    2 reviews

    2.0

    2 reviews

    Dined on March 17, 2023

    overall2food2service3ambience4
    Food looked nice, but taste on most dishes was extremely bland.
  8. Lynette

    Kansas City

    1 review

    5.0

    1 review

    Dined on March 17, 2023

    overall5food5service5ambience5
    Amazing, fresh, delicious food. Service was fast and friendly. Great atmosphere too.
  9. Organics

    Charlotte

    50 reviews

    vip
    4.0

    50 reviews

    Dined on March 12, 2023

    overall4food4service5ambience4
    Salad was terrific. Fish was full of bones which was surprising. Service was great.
  10. LisaB

    Charlotte

    8 reviews

    vip
    5.0

    8 reviews

    Dined on March 12, 2023

    overall5food5service5ambience5
    Fabulous food, great service. Always enjoy Customshop.
  11. Eric

    Charlotte

    2 reviews

    5.0

    2 reviews

    Dined on March 11, 2023

    overall5food5service5ambience4
    Food was amazing and service was excellent. We went Saturday night and it was bustling. We had a 2 top and it was hard to have a fluid conversation with the noise. We would definitely go back on a non-peak evening.
  12. KerriR

    1 review

    5.0

    1 review

    Dined on March 11, 2023

    overall5food5service5ambience5
    My husband and I had the most fabulous meal at Customshop last night. It has been a bit since we'd last been and we will definitely be back sooner than later. The server was amazing too! Very attentive and made sure we were always enjoying something to eat or drink. Thanks for everything!
  13. PhilR

    1 review

    5.0

    1 review

    Dined on March 11, 2023

    overall5food5service5ambience5
    Customshop is an incredible restaurant! I live in Charleston, South Carolina where the food is fantastic! I wish Customshop was located in Charleston. You will not be disappointed. Well done Customshop!
  14. DinnerGuest

    Charlotte

    2 reviews

    3.0

    2 reviews

    Dined on March 11, 2023

    overall3food3service2ambience4
    Limited menu, service was slow, waitress was not present throughout the meal, however became present and personable when bill arrived. While we didn't know the backstory, it was strange.
  15. CarolineC

    Central Coast

    3 reviews

    5.0

    3 reviews

    Dined on March 9, 2023

    overall5food5service5ambience5
    Excellent service. Fantastic food. Zoe took great care of us! Wish I lived in Charlotte-I’d be a regular.
  16. ConnorB

    Charlotte

    1 review

    5.0

    1 review

    Dined on March 8, 2023

    overall5food5service5ambience5
    Top notch service, spirits, and food. Everything was meticulous and delicious.
  17. OpenTable Diner

    Charlotte

    6 reviews

    vip
    3.0

    6 reviews

    Dined on March 5, 2023

    overall3food5service5ambience2
    I love the food at Customshop. The service is always fantastic. The interior space is beautiful. Why ruin it with techno music so loud I can’t hear the people with whom I’m dining? The only reason I knocked off two stars is because of this: if I wanted to dance, I’d go to dance club. It’s a restaurant, not a rave in 1998.
  18. OpenTable Diner

    1 review

    5.0

    1 review

    Dined on March 4, 2023

    overall5food5service4ambience5
    Loved the vibe. Martinis were perfect, food was delicious and server was friendly and attentive. Focaccia was a standout as well as the buratta. Will be back!
  19. MonteG

    Charlotte

    136 reviews

    vip
    2.0

    136 reviews

    Dined on March 3, 2023

    overall2food2service1ambience2
    December 2 time here. We bought other friends of ours because we had a good experience the first time. After the second experience, most likely we will not come back. Poor service. One of our friends had to wait 45 minutes just for a drink from the bar. The selections on the menu or very limited. What
  20. ZoeG

    Charlotte

    4 reviews

    5.0

    4 reviews

    Dined on March 3, 2023

    overall5food5service5ambience5
    Erica was great, as was the food. While there are a lot of restaurants in Charlotte, we’ve struggled with finding restaurants that are actually good. Customshop had excellent choices, including the porkbelly, ribeye, and crocquettes- all of which were prepared wonderfully. The wine list was also curated with the dishes in mind, making pairing a glass of wine really easy. I’m happy we’ve finally found a restaurant in Charlotte that has both great service and delicious food!
  21. OpenTable Diner

    Charlotte

    12 reviews

    vip
    5.0

    12 reviews

    Dined on March 1, 2023

    overall5food5service5ambience5
    Great meal, great wine suggestions and a fabulous night out! Customers were very impressed and the experience could not be better!
  22. EricaJ

    Charlotte

    2 reviews

    vip
    5.0

    2 reviews

    Dined on February 25, 2023

    overall5food5service4ambience5
    I hadnt been in a very long time and was quickly reminded why I had enjoyed it. The hostess was lovely, my sever Kelly was very helpful and friendly. My food: potato and ham Croquetas, pork belly was so good! My main plate was the crab ravioli, was the best part! Paired well w the pinot noir on the menu. Parking is free across the street which is great. All in all, I would love to go back and try the scallops.
  23. Theo

    Charlotte

    2 reviews

    5.0

    2 reviews

    Dined on February 24, 2023

    overall5food5service4ambience5
    Great place, great people watching. Food excellent. Only felt slightly rushed to order but, service great. Gorgeous place - enjoyed and will return.
  24. Jlbird

    Raleigh

    1 review

    5.0

    1 review

    Dined on February 24, 2023

    overall5food5service5ambience5
    Food, drinks and service were suburb. We took a visiting relative out to show her a great night and Customshop did not disappoint. Thanks for a lovely evening.
  25. APMorris

    Charlotte

    51 reviews

    vip
    5.0

    51 reviews

    Dined on February 24, 2023

    overall5food5service5ambience5
    Overall, it was an incredible dining experience. Great for date or couples night. Well done CS!
  26. DorotheaM

    1 review

    4.0

    1 review

    Dined on February 18, 2023

    overall4food5service4ambience4
    I really liked this restaurant and would return. The variety of food was great. Roasted vegetables, rutabaga purée, bread, freshness of the salad/home made dressing, The Drinks were ok - less craftiness to them, recipe seemed slightly off. The service was not as good as pre pandemic but Zoe rocked with all she had to do during this endemic.
  27. Stephie

    Charlotte

    15 reviews

    vip
    5.0

    15 reviews

    Dined on February 18, 2023

    overall5food5service5ambience5
    Always love sitting at the bar. Food, drinks, and food were amazing.
  28. ShelleyLaurel

    Charlotte

    1 review

    4.0

    1 review

    Dined on February 17, 2023

    overall4food4service3ambience5
    Every time I’ve been to Custom Shop this seems to happen. Almost perfect food with one horrible monstrosity. Ordered duck & dumplings. Got some watery brown disaster with (obviously) leftover smatterings of what I assume was duck but might as well have been chicken for the lack of flavor the meat had. Contained more lima beans than spaetzle, which made the dish feel and look like an afterthought, not a $30 entree. At the very least was mis-titled. “Duck and Dumplings“ with hardly any duck or dumplings, should’ve been called “Lima Bean Medley”. All the other food was fabulous. Although, it’s really hard to get duck breast or ribeye wrong. And don’t get me started on our server, sweaty Mr. Sniffy, who seemed lost ‘in the weeds’ but with no apparent reason to be. (Maybe he had more than the 3 tables we saw him working?) He seemed mad-proud of himself as if he were the world’s best server, and was absolutely put-out by the fact that we deigned to eat there and disturb his time. I’m just glad we weren’t in a hurry. We tipped well, but only because we had and still have connections to the always challenging world of the service industry. And…everyone has an ‘off’ night. With Charlotte’s restaurant scene exploding like it has, doubtful we’ll be back. When we do manage to get out of the house for a wonderful meal, we’d prefer it if everyone’s food was edible, and the service had no attitude. Custom Shop won’t suffer for the lack of us though. Thankfully for them and other old places like them, none of these newcomers to Charlotte cook, and most are used to northern manners, so the snotty service will be like home.
  29. Ernie

    New York Area

    12 reviews

    vip
    3.0

    12 reviews

    Dined on February 16, 2023

    overall3food2service3ambience4
    Second time I’ve tried the place. Food is just pedestrian- for charlotte for the money not worth it.
  30. OpenTable Diner

    Toronto

    1 review

    5.0

    1 review

    Dined on February 15, 2023

    overall5food5service5ambience5
    Absolutely amazing! Couldn’t be more perfect. Some of the best food we have had in a while and wonderful service.
  31. OpenTable Diner

    Raleigh

    2 reviews

    vip
    5.0

    2 reviews

    Dined on February 14, 2023

    overall5food5service5ambience5
    Best food I have had in Charlotte - WOW
  32. OpenTable Diner

    Charlotte

    8 reviews

    vip
    5.0

    8 reviews

    Dined on February 11, 2023

    overall5food5service5ambience5
    Incredible food and service! We had the burrata, duck, cresto di gallo, and marshmallow dessert. Greg was a great waiter and overall ambiance of the restaurant was cozy and trendy
  33. Theo

    Charlotte

    2 reviews

    5.0

    2 reviews

    Dined on February 10, 2023

    overall5food5service5ambience5
    Great food. Great service. Great location. Small portions.
  34. foodieclt

    Kansas City

    11 reviews

    5.0

    11 reviews

    Dined on February 9, 2023

    overall5food5service5ambience5
    The food was amazing and the service was even better. Our server truly but a bow on top of the whole experience. One of the best meals I have had in Charlotte.
  35. Taylor

    Salt Lake City

    1 review

    5.0

    1 review

    Dined on February 5, 2023

    overall5food5service5ambience5
    So delicious and great service! We had a large group and they were very accommodating.
  36. OpenTable Diner

    Philadelphia

    3 reviews

    vip
    5.0

    3 reviews

    Dined on February 4, 2023

    overall5food5service5ambience5
    The perfect spot for midweek meal or weekend date night. The food is so good 😭 and the ambience is so beautiful. Easily one of the best restaurants in Charlotte.
  37. DD55

    Charlotte

    22 reviews

    vip
    5.0

    22 reviews

    Dined on February 4, 2023

    overall5food5service5ambience5
    Loved it! It’s been many years since we’ve been and are so glad we came back! Excellent drinks, service and food. Custom Shop is back on our rotation!
  38. JonathanK

    1 review

    5.0

    1 review

    Dined on February 4, 2023

    overall5food5service5ambience4
    Very nice atmosphere, food was excellent. Very good food/wine recommendations from our server. Would definitely go back.
  39. StaceyT

    Charlotte

    2 reviews

    5.0

    2 reviews

    Dined on February 4, 2023

    overall5food5service5ambience5
    Service was appropriately prompt. Not too rushed, but attentive. Food was all delicious. Ordered the Wagu Crudo, Trout, sausage pasta. It was all very good!!
  40. OpenTable Diner

    Charlotte

    3 reviews

    5.0

    3 reviews

    Dined on February 4, 2023

    overall5food5service5ambience5
    Anniversary dinner

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
  • Screening

    • Sick staff prohibited in the workplace
    • Staff is vaccinated

FAQs

Customshop is rated 4.8 stars by 1368 OpenTable diners.

Customshop does offer gift cards which you can purchase here.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 37 times today
Google Map for Customshop

1601 Elizabeth Ave, Charlotte, NC 28204

Dining areas

Additional information

  • Cross street

    Travis

  • Neighborhood

    Elizabeth

  • Hours of operation

    Dinner Mon–Sat 5:00 pm–10:00 pm

  • Cuisines

    Contemporary American, Contemporary European

  • Dining style

    Casual Elegant

  • Dress code

    Smart Casual

  • Parking details

    Surface lot located across the street from and behind the restaurant.

  • Public transit

    Lynx Gold Line Trolley

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Executive chef

    Andres Kaifer

  • Additional

    Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Full Bar, Gender Neutral Restroom, Non-Smoking, Wheelchair Access, Wine

  • Phone number

    (704) 333-3396

  • Catering

    Please contact us at info@customshopfood.com for all catering inquiries!

  • Private party facilities

    Please contact us at info@customshopfood.com for all private event inquiries. We're happy to answer any questions you might have!

  • Private party contact

    Chip Townsend: (877) 733-2163

Gift card

Gift card

Send gift cards instantly by email or print to present in person.

Send a gift card
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