Customshop

4.6
903 reviews
icon/ic_price_rangeCreated with Sketch.
$50 and over
icon/ic_cuisineCreated with Sketch.
Contemporary American
Customshop is a modern trattoria with a neighborhood feel located on Elizabeth Avenue in the heart of Charlotte. Our menu offers an eclectic, chef-driven mix of traditional and innovative American dishes inspired by Italian, French, and Spanish cuisine. The well-curated wine list includes over twenty glass pours and features unique bottle selections from around the world. Our craft cocktail list is classically-informed and seasonally inspired. The cozy, candle-lit dining room is perfect for date night, anniversaries and gatherings with friends. Come celebrate with us!
avatar copy

Private Dining

Book your next event with us

View details
What 903 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.5
food
4.7
service
4.6
ambience
4.1
value
Noise · Moderate
85% of people would recommend it to a friend
5
4
3
2
1
Sort by
Filters
OT
Savannah
1 review
Dined 3 days ago
Overall 3food 4service 4ambience 3

We will not be back, too overpriced.

Report
Helpful
OT
Charlotte
1 review
Dined on July 12, 2019
Overall 5food 5service 5ambience 5

Excellent food in a relaxed environment. Great service too.

Report
Helpful
y
New York Area
6 reviews
Dined on June 28, 2019
Overall 5food 5service 5ambience 5

So delicious! Everything is great, especially starters. They made fresh spaghetti with butter sauce for our kids

Report
Helpful
B
New York Area
2 reviews
Dined on June 27, 2019
Overall 5food 5service 5ambience 5

Always a pleasure to dine at Customshop!!! Revamped recently and the food is better than ever.

Report
Helpful
KM
Washington DC
5 reviews
Dined on June 21, 2019
Overall 5food 5service 5ambience 5

Excellent service and amazing food—they made our first anniversary extra special. We will be back!

Report
Helpful
OT
Charlotte
156 reviews
Dined on June 15, 2019
Overall 2food 2service 3ambience 2

Very good service. Food was just fair. Didn’t like sitting in plywood booth that was tiny and very hard! Thought it would be more comfortable after the remodel. Bar area is also tiny.

Report
Helpful
FC
Charlotte
8 reviews
Dined on June 14, 2019
Overall 5food 5service 5ambience 5

Great food. Very interesting flavors in food and cocktails. Pretty pricey though.

Report
Helpful
OT
Baltimore
2 reviews
Dined on June 8, 2019
Overall 5food 5service 5ambience 5

Food was excellent, Zoe our waitress was top notch! Be there again soon

Report
Helpful
M
Denver
2 reviews
Dined on May 31, 2019
Overall 2food 2service 5ambience 4

Food was so so, and overpriced. Service was great though.

Report
Helpful
BO
New England
3 reviews
Dined on May 31, 2019
Overall 2food 3service 1ambience 4

It was ok, but they messed up multiple times and didn't offer any corrections, the prices were about $3-4 per item than what they were worth... and that not taking into account being in Charlotte instead of a BOS/NYC/SFO, which would make it even less worth it.

Plenty of other options, skip this place.

Report
Helpful
TD
1 review
Dined on May 31, 2019
Overall 3food 2service 3ambience 5

I don’t believe our experience was typical, as this place came highly recommended by friends. But the execution in our food was not up to the level we expected. Around the time our main courses should be coming out we were informed that one of our entrees had a problem and we needed to pick something else. We selected the closest alternative which was a few dollars more expensive and were charged the higher price. We also ordered their signature steak, the Deckle, and were told it would be prepared mid-rare. It was instead medium well and fairly dry. We asked out server about it, and he brushed it off saying that was how it was supposed to be. We saw two tables down someone else with the same dish where it was bright red and looked perfect. What we had was a $45 over cooked steak. Overall, a bit disappointing.

Report
Helpful
EZ
Charlotte
2 reviews
Dined on May 18, 2019
Overall 4food 3service 5ambience 5

We have always loved this place, but this time we felt that while the food was good, it was a bit lacking. Plus disappointing the octopus was removed. Service fantastic as always and wine list top notch.

Report
Helpful
KS
Charlotte
10 reviews
Dined on May 10, 2019
Overall 2food 3service 4ambience 4

Extremely overpriced for what your getting. Can not get a reasonable priced bottle of wine....food tastes good but nothing special. Generally extremely overpriced for the food you receive. Looks better inside after the renovations but certainly not worth the prices....many other options with better food for 30-40% less cost.

Report
Helpful
OT
Atlanta
1 review
Dined on May 10, 2019
Overall 5food 5service 5ambience 5

Amazing food and experience just like every other time. One of the best meals and spots in the city.

Report
Helpful
RR
Charlotte
1 review
Dined on May 10, 2019
Overall 5food 5service 5ambience 5

Every item is well prepared and presented. The main courses were superb.

Report
Helpful
S
Charlotte
10 reviews
Dined on April 27, 2019
Overall 3food 2service 3ambience 3

I was very disappointed in the food and wine. The wine choices by the glass were not very good and expensive. My husband had the New York strip which was tough and had a fair amount of nerve in it.
It’s really expensive to dine there and honestly not worth the money.

Report
Helpful
MK
Charlotte
1 review
Dined on April 20, 2019
Overall 5food 5service 5ambience 5

New favorite restaurant in Charlotte. The Crispy Duck was amazing.

Report
Helpful
P
London
22 reviews
Dined on April 20, 2019
Overall 5food 5service 5ambience 4

Love this restaurant

Report
Helpful
FB
Charlotte
15 reviews
Dined on April 15, 2019
Overall 5food 5service 5ambience 4

Fantastic meal, service and ambiance. Highly recommend. If the deckle is on the menu, grab it..

Report
Helpful
AK
Charlotte
10 reviews
Dined on April 13, 2019
Overall 2food 3service 1ambience 4

Service was awful. Love this restaurant but for the entire evening did not know who our waiter was, and had to ask for everything. Terrible.

Report
Helpful
i
Charlotte
8 reviews
Dined on April 13, 2019
Overall 5food 5service 5ambience 5

Very good. Always enjoy our meals there
Wines by the glass getting expensive

Report
Helpful
OT
Charlotte
3 reviews
Dined on April 9, 2019
Overall 3food 3service 4ambience 4

We used to love this restaurant and this was our first visit since they renovated. Service was great but food was disappointing.

Report
Helpful
BW
Charlotte
1 review
Dined on April 6, 2019
Overall 5food 5service 5ambience 5

Had friends in from out of town. Such a memorable evening. Everything was sheer perfection

Report
Helpful
ER
Charlotte
1 review
Dined on March 23, 2019
Overall 4food 5service 4ambience 5

Better than good food. Nice comfortable atmosphere (casual dress). Bartender was phenomenal. Hostess not so much. Waiter knew how to wait tables. All in all this little restaurant is a gem. You might not see it there based on the building but if you walk by you're missing out.

Report
Helpful
BF
Charlotte
15 reviews
Dined on March 23, 2019
Overall 4food 4service 5ambience 4

Great neighborhood restaurant that delivers excellent specials!

Report
Helpful
J
Washington DC
1 review
Dined on March 23, 2019
Overall 5food 5service 4ambience 5

Food is as good as it ever was - and maybe even a littler better. (Am I allowed to say that?) Love the new look and design.

Report
Helpful
OT
1 review
Dined on March 14, 2019
Overall 5food 5service 5ambience 5

Great service and delicious food

Report
Helpful
GM
Charlotte
36 reviews
Dined on March 9, 2019
Overall 4food 5service 4ambience 5

Great food! As before, the charcuterie board was amazing!

Report
Helpful
S
1 review
Dined on March 9, 2019
Overall 4food 5service 1ambience 4

Delicious meal but horrible service. Server spilled snapper juice on us, laughed at us at times and didnt make us feel welcome. So odd with how nice of a restaurant it is. I wont be going back.

Report
Helpful
OT
Charlotte
1 review
Dined on March 9, 2019
Overall 3food 3service 3ambience 4

Our server seemed preoccupied most of the evening and assumed we were not staying for dessert. He didn't show concern when we shared that the entree was cold and a filet should not be cold.

Report
Helpful
OT
Charlotte
1 review
Dined on March 9, 2019
Overall 5food 5service 5ambience 5

We have always loved Customshop since the beginning. This was our first time dining since the renovation. Everything we ordered was just outstanding and the service was top notch. Our favorites were still on the menu, and the cocktails/wine selection were, as always, wonderful. So happy we can keep Customshop in our Top 5 favorites!

Report
Helpful
S
Charlotte
24 reviews
Dined on March 8, 2019
Overall 5food 5service 5ambience 5

Love it. Seafood dishes were on point and so fresh. Never had snapper crudo that was so good. Love it here!

Report
Helpful
AM
New England
4 reviews
Dined on March 8, 2019
Overall 5food 5service 5ambience 5

Always one of my favorites in Charlotte

Report
Helpful
L
Charleston
3 reviews
Dined on March 1, 2019
Overall 4food 4service 4ambience 4

Nice update, but loud. It needs to be addressed lime Good Food did a few years ago.
Duck was excellent, ravioli was good-earthy flavors.

Report
Helpful
IB
Charlotte
7 reviews
Dined on February 28, 2019
Overall 3food 2service 4ambience 5

Food was cold on arrival. Friends food was undercooked then when got back food it was over cooked. The bbq octopus was fair at best. Very salty. Disappointed. The kitchen needs to get it together

Report
Helpful
OT
Western NC
10 reviews
Dined on February 23, 2019
Overall 5food 5service 5ambience 5

Great food, cocktails and service. Always a great place for dinner out with friends

Report
Helpful
TB
1 review
Dined on February 16, 2019
Overall 5food 5service 5ambience 5

Had an an amazing time!! Great food and service. The bread pudding for dessert is a must try!

Report
Helpful
FF
Charlotte
3 reviews
Dined on February 16, 2019
Overall 5food 5service 5ambience 4

Waitress was very attentive and personable. Food and wine delish.

Report
Helpful
y
Charlotte
4 reviews
Dined on February 16, 2019
Overall 5food 5service 5ambience 5

Delicious food in great atmosphere! Great date night!

Report
Helpful
BB
Charlotte
30 reviews
Dined on February 16, 2019
Overall 5food 5service 5ambience 5

Excellent food and service as always.

Report
Helpful
1
2
3
23