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Customshop, Charlotte, NC

Customshop

4.8
4.8
1328 Reviews
$50 and over
Contemporary American
Customshop is a chef-driven restaurant that showcases local farms and purveyors in an effort to bring our guests the highest quality ingredients within our community. Executive Chef and Owner Andres Kaifer along with his team believe in crafting honest straightforward food with an elevated modern touch that delivers something truly unique. Weekly menu changes allow us to highlight the seasonality of food and the beauty of North Carolina produce, seafood, and specialty items. With stylistic inspiration from Spain, Italy, and France, our neighborhood restaurant aims to make everyone feel welcome. We are proud to offer a seasonal cocktail menu that also takes an ingredient-first approach and looks to mirror the creativity and ingenuity of our culinary team. Our wine list is curated around a balance of old-world staples as well as new and emerging producers pushing the envelope. We cannot wait to serve you on your next date night, post-work drinks with friends, or at a family celebration.

Make a reservation

2 people

7:30 PM


Booked 38 times today

Additional information

  • Dining style

    Casual Elegant

  • Cuisines

    Contemporary American, Contemporary European

  • Hours of operation

    Dinner Mon–Sat 5:00 pm–10:00 pm

  • Phone number

    (704) 333-3396

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Smart Casual

  • Executive chef

    Andres Kaifer

  • Catering

    Please contact us at info@customshopfood.com for all catering inquiries!

  • Private party facilities

    Please contact us at info@customshopfood.com for all private event inquiries. We're happy to answer any questions you might have!

  • Private party contact

    Chip Townsend: (877) 733-2163

  • Neighborhood

    Elizabeth

  • Cross street

    Travis

  • Parking details

    Surface lot located across the street from and behind the restaurant.

  • Public transit

    Lynx Gold Line Trolley

  • Additional

    Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Full Bar, Gender Neutral Restroom, Non-Smoking, Wheelchair Access, Wine

Gift card

Gift card

Send gift cards instantly by email or print to present in person.

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Popular dishes

What 1,328 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.8
4.8 based on recent ratings
  • 4.7Food
  • 4.7Service
  • 4.7Ambience
  • 4.4Value

NoiseModerate

Loved For

  • Charlotte

    Best Food

  • Charlotte

    Contemporary American

  • Charlotte

    Best Food

  • Charlotte

    Contemporary American

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Filters

  1. C

    Colon

    Chicago

    36 reviews

    vip
    5.0

    36 reviews

    Dined 6 days ago

    overall5food5service5ambience5
    Great food, great service and awesome vibe. A true gem in Charlotte.
  2. OT

    OpenTable Diner

    Charlotte

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5
    You can never go wrong with Custom Shop. This is one of my all-time favorites in Charlotte.
  3. OT

    OpenTable Diner

    Charlotte

    1 review

    5.0

    1 review

    Dined on January 27, 2023

    overall5food5service5ambience5
    I have not been to custom shop in several years. No particular reason, just didn’t really think about heading here. The food is incredible and very well-made. The service was phenomenal. Other than the tables being a little bit too close together. I thoroughly enjoyed myself and highly recommend it.
  4. LC

    LillaC

    Charlotte

    1 review

    5.0

    1 review

    Dined on January 26, 2023

    overall5food5service5ambience5
    Best meal we’ve had there!
  5. C

    Chris

    Raleigh

    5 reviews

    5.0

    5 reviews

    Dined on January 24, 2023

    overall5food5service5ambience5
    Fantastic food and great service. I highly recommend the duck if it is on the menu.
  6. OT

    OpenTable Diner

    Charlotte

    11 reviews

    vip
    5.0

    11 reviews

    Dined on January 22, 2023

    overall5food5service5ambience5
    The service , food and drinks were all very good. I would recommend this place for a night out with friends or a date. It’s not a quiet place if that’s what you are looking for, it has a fun club like atmosphere. My girlfriend and I enjoyed our experience there.
  7. CB

    CB704

    Charlotte

    6 reviews

    4.0

    6 reviews

    Dined on January 21, 2023

    overall4food5service4ambience5
    Good food and drinks My only complaint is that the scallop portion was small , three scallops for 38$. They were delicious but I needed more! Lol
  8. JR

    JoeR

    Charlotte

    3 reviews

    5.0

    3 reviews

    Dined on January 21, 2023

    overall5food4service5ambience4
    Great place for dinner before the show. Menu is a bit short, but our dinners were excellent. Beer list was sufficient, I stuck with the local brews. Wine list had many more options. Seating was a little bit close to other folks, but not uncomfortable. The restaurant did make effort to tame noise with use of soft surface panels, which seemed to be effective and appreciated. Service was the standout, excellent and enjoyable host!!
  9. DD

    DanD

    New England

    10 reviews

    vip
    5.0

    10 reviews

    Dined on January 21, 2023

    overall5food5service5ambience4
    Pork bellies and trout for the win!
  10. EJ

    EmilyJ

    Charlotte

    6 reviews

    vip
    5.0

    6 reviews

    Dined on January 21, 2023

    overall5food5service5ambience5
    delicious food, cocktails, wine selection, ambiance and service was outstanding!
  11. OT

    OpenTable Diner

    Charlotte

    1 review

    4.0

    1 review

    Dined on January 21, 2023

    overall4food4service3ambience4
    Been many times and have always loved it. Must have been an off night but food undercooked.
  12. OT

    OpenTable Diner

    Charlotte

    1 review

    5.0

    1 review

    Dined on January 14, 2023

    overall5food5service5ambience5
    Was so good !!Great Food, excellent service
  13. CC

    CandaceC

    Charlotte

    7 reviews

    vip
    5.0

    7 reviews

    Dined on January 14, 2023

    overall5food5service5ambience5
    Really enjoyed it and even booked another reservation for my husbands birthday dinner. My food was delicious just wish it had been a slightly larger portion given the price (I was still slightly hungry afterwards and I’m only 115 lbs 30 year old woman.)
  14. BA

    BryanA

    Charlotte

    25 reviews

    vip
    5.0

    25 reviews

    Dined on January 14, 2023

    overall5food5service5ambience5
    We’ve been dining here regularly for 10 years. It’s as good as ever.
  15. OT

    OpenTable Diner

    Raleigh

    1 review

    vip
    3.0

    1 review

    Dined on January 14, 2023

    overall3food2service2ambience4
    Found not one, but two hairs in our burrata. Was very busy and while the server took care of it and our first drink at the end of the meal, there was zero empathy when we altered them initially, which was extremely off-putting beyond it being kind of gross to begin with.
  16. OT

    OpenTable Diner

    Charlotte

    4 reviews

    5.0

    4 reviews

    Dined on January 13, 2023

    overall5food4service5ambience5
    Great night at Customshop after not visiting for a few years. All food was good, even if not overwhelming. Service prompt and attentive. Great atmosphere, though pretty loud inside on a Friday. Will return!
  17. h

    halk

    Western NC

    2 reviews

    5.0

    2 reviews

    Dined on January 13, 2023

    overall5food5service5ambience5
    Consistently excellent after ownership change and menu revamp. Great service, amazing food. Always a great time.
  18. b

    bm0056

    Charlotte

    3 reviews

    vip
    5.0

    3 reviews

    Dined on January 11, 2023

    overall5food5service5ambience5
    Great diamond in the rough kind of restaurant. Best kept secret in Charlotte. Love the food, atmosphere, service, ambiance, and location. This is our go to spot for most occasions.
  19. OT

    OpenTable Diner

    New Orleans

    4 reviews

    vip
    4.0

    4 reviews

    Dined on January 8, 2023

    overall4food4service3ambience4
    Limited menu so we were disappointed they were out of some of the items. The starters were great. Especially recommend the hamachi crudo. Service felt rushed and most of the servers we encountered were quite rude. Our main server was great though. Our mains tasted good but we’re both cold when they came after waiting 30 minutes for them. Will come back when the menu rotates.
  20. M

    Matt

    San Francisco

    8 reviews

    vip
    5.0

    8 reviews

    Dined on January 8, 2023

    overall5food4service5ambience5
    Really cool place. Service from bartender was great. Food was just ok when it came to taste. Presentation great. Will definitely go again and order something else. The herbs and/or sauce used in the blue crab ravioli just didn’t work. Trout was good
  21. OT

    OpenTable Diner

    Las Vegas

    10 reviews

    vip
    2.0

    10 reviews

    Dined on January 8, 2023

    overall2food2service2ambience3
    We’ve been to custom shop twice before and loved it. We decided to bring visiting family on our third trip, which was very disappointing. Our favorite starter, beef carpaccio, had been removed. The drinks were terrible and watered down. Our server was rude, and although having a reservation days in advance, we still had to wait 20 minutes for our table. This will be our last visit.
  22. MS

    MikeS

    Charlotte

    3 reviews

    vip
    3.0

    3 reviews

    Dined on January 8, 2023

    overall3food2service3ambience3
    Very disappointed compared to our last visit. Maybe a different chef or having an off night. Over salted everything. Too heavy on the garlic. Waiter felt too rushed. Will try again and hope last night was an aberration.
  23. BC

    BillC

    Charlotte

    4 reviews

    vip
    4.0

    4 reviews

    Dined on January 7, 2023

    overall4food4service3ambience4
    Great energy on a busy evening, we will definitely be back!
  24. OT

    OpenTable Diner

    Denver

    1 review

    2.0

    1 review

    Dined on January 7, 2023

    overall2food2service3ambience3
    It was a special occasion, but nobody there cared. One dish went bad, made me so awkward.
  25. OT

    OpenTable Diner

    Charlotte

    1 review

    3.0

    1 review

    Dined on January 7, 2023

    overall3food4service3ambience1
    Reservation for 4. Only had two but another person with my name had reservations and was seated before us. We had to sit at bar near the door. Loud, people in and out.
  26. B

    Brunchdiner

    Chicago

    7 reviews

    vip
    5.0

    7 reviews

    Dined on January 7, 2023

    overall5food5service5ambience5
    Food was amazing and service was outstanding. Greg is a great waiter.
  27. F

    Frequentlyuptown

    Charlotte

    11 reviews

    4.0

    11 reviews

    Dined on January 6, 2023

    overall4food4service4ambience4
    The food was wonderful, each meal was well done and the appetizers -- pork bellies, roasted root vegetables and others were each excellent. Service was prompt and non-intrusive.
  28. OT

    OpenTable Diner

    Charlotte

    10 reviews

    vip
    5.0

    10 reviews

    Dined on January 6, 2023

    overall5food5service5ambience5
    First time dining at The Custom Shop. It was exceptional. Will definitely return!
  29. R

    Ralston

    Washington DC

    3 reviews

    5.0

    3 reviews

    Dined on January 6, 2023

    overall5food5service5ambience5
    A pricey culinary experience but damn well worth it. The food was “triple D” delicious and the service—well, it was impeccable. The squid ink linguine with shrimp and chorizo was perfecto. As was the beet salad, grilled pork belly and roasted root veggies, topped off with brioche bread pudding. Kudos to the chef and wait staff. Highly recommend this restaurant. Will def go back again.
  30. OT

    OpenTable Diner

    Western NC

    1 review

    5.0

    1 review

    Dined on January 6, 2023

    overall5food5service5ambience5
    Overall great experience! Will definitely return
  31. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food5service5ambience5
    The duck breast and hamachi crudo were outstanding!
  32. CB

    CarolinaB

    Miami

    2 reviews

    vip
    5.0

    2 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5
    This was a wonderful experience! Service and food was so great. Loved brining friends to experience seasonal fare in Charlotte on NYE. Would absolutely return.
  33. CB

    CindyB

    Charlotte

    16 reviews

    vip
    5.0

    16 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5
    We enjoyed everything we ordered, especially the burrata and the pasta
  34. BB

    BrianB

    Charlotte

    1 review

    5.0

    1 review

    Dined on December 30, 2022

    overall5food5service5ambience5
    Food was tops and atmosphere equal. Will go back for sure.
  35. OT

    OpenTable Diner

    Charleston

    3 reviews

    2.0

    3 reviews

    Dined on December 30, 2022

    overall2food5service2ambience5
    Service was lacking and the food arrived moderately warm… no one checked on us once the meal was delivered. Dirty cocktail glasses left on the table, and it took a long time for our bottles of wine to be opened and poured. This is a similar experience to one we had a few months ago, and I thought I would try Custom Shop again to see if it was any better. For this price point, there are many other options that are superior to this.
  36. OT

    OpenTable Diner

    Charlotte

    6 reviews

    vip
    4.0

    6 reviews

    Dined on December 29, 2022

    overall4food5service5ambience5
    Great experience. Had to wait for the spinach; but everything else was great.
  37. S

    Sparty

    Charlotte

    27 reviews

    vip
    4.0

    27 reviews

    Dined on December 20, 2022

    overall4food3service4ambience4
    We ordered the pork belly appetizer and it was not very flavorful. I ordered the ribeye and it was served cold and the other guest ordered a fish dish but it was full of bones and the potatoes were not cooked
  38. CL

    CarolineL

    1 review

    5.0

    1 review

    Dined on December 15, 2022

    overall5food5service5ambience5
    Great experience, perfect service, and great food. Atmosphere is great.
  39. NY

    NYVikesGuy

    Charlotte

    3 reviews

    vip
    5.0

    3 reviews

    Dined on December 15, 2022

    overall5food5service5ambience4
    Loved this place. Food was excellent, as was the service. Place got a little loud as the evening went on, but that’s typical. Definitely recommend and will definitely go back.
  40. LE

    LindseyE

    Raleigh

    5 reviews

    5.0

    5 reviews

    Dined on December 15, 2022

    overall5food5service5ambience5
    Great drinks, great food, well paced. Excellent service! Loved it!

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
  • Screening

    • Sick staff prohibited in the workplace
    • Staff is vaccinated

FAQs

Customshop is rated 4.8 stars by 1328 OpenTable diners.

Customshop does offer gift cards which you can purchase here.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:30 PM


Booked 38 times today
Google Map for Customshop

1601 Elizabeth Ave, Charlotte, NC 28204

Additional information

  • Cross street

    Travis

  • Neighborhood

    Elizabeth

  • Hours of operation

    Dinner Mon–Sat 5:00 pm–10:00 pm

  • Cuisines

    Contemporary American, Contemporary European

  • Dining style

    Casual Elegant

  • Dress code

    Smart Casual

  • Parking details

    Surface lot located across the street from and behind the restaurant.

  • Public transit

    Lynx Gold Line Trolley

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Executive chef

    Andres Kaifer

  • Additional

    Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Full Bar, Gender Neutral Restroom, Non-Smoking, Wheelchair Access, Wine

  • Phone number

    (704) 333-3396

  • Catering

    Please contact us at info@customshopfood.com for all catering inquiries!

  • Private party facilities

    Please contact us at info@customshopfood.com for all private event inquiries. We're happy to answer any questions you might have!

  • Private party contact

    Chip Townsend: (877) 733-2163

Gift card

Gift card

Send gift cards instantly by email or print to present in person.

Send a gift card
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