When we got there we were told we didn't have a reservation and it was shown to the person in front that we did. We had to sit and wait for quite some time for some unknown reason, and we did have a drink while waiting. Some of our party was late arriving but that shouldn't have been the issue. We still had to wait for a young lady from the bar offered to take us on a tour of your establishment, which was a great thing for her to do and didn't have too. She was very sweet and we wished we got her name.
Another thing is that the one waitress we had, seemed a bit overwhelmed at the large table of people she had to attend too. There should have been at least two the whole time, not just towards the latter part. Food took an extreme amount of time to get our food, approximately 45 mins. It was close to 10:15pm before we finally got our dessert.
Again, a total of over 4 hours was completely uncalled for! Most of us were on time and the reservation should have been there waiting for us.