I've been here several times, and the service is always quick & dependable and checks regularly to make sure your meal is going well. The food comes out quickly, even when busy. It is very good, but can be a little salty and greasy at times. I really enjoy the food here-- it's a comfort food place (lots of options that go far beyond American Chinese, too, e.g., food like poached fish soup, mapo tofu, etc.). It's not a get-dressed-up to go out place, and it knows that.