Crossroads American Kitchen and Bar

We went here for a quick lunch before a Wednesday show because it was close to the theater. We enjoyed our lunch very much, and the price was reasonable. The menu was a bit limited, but that was fine with us, we all found something we liked. The service was good, and the food was tasty. No complaints at all.

EXCELLENT DINNER BEFORE A SHOW, THEATERS ARE A BLOCK OR TWO AWAY. OUR SERVER, AMY, MADE ARE NIGHT IN THAT SHE WAS SO PLEASANT, PROFESSIONAL AND FULL OF GOOD ADVISE AS TO WHAT TO ORDER. WE HAVE BEEN THERE SEVERAL TIMES AND WILL DEFINATENY RETURN.

Service was not attentive at all... took me going to hostess stand to ask if we had a waiter to finally have someone acknowledge us. Appetizer plates not cleared before dinner arises making it near impossible for our entrees to be put on table. Waiter didn’t come back to check on us or the fact that we all needed water glasses refilled. Food was ok, but nothing over the top fantastic to write home about.....

I was sat immediately and my server was very prompt. Perfect for a morning coffee and bite to eat before heading out in NYC.

Pleasantly surprised. Great gluten free sandwich. NY prices but portions are tremendous.

Execellent service with attentive staff. My Chicken Caesar salad was very nice with huge portions. My son loved the steak and vegetables. Our friend snuck loved the hamburger and fries.

The restaurant was understaffed. We sat 18 minutes before we were served water or had our server. She was wonderful and considering the tables she was working she was exceptional. Great personality, hard worker. Marta was her name .
The food was incredible. Salmon , egg plant , roasted cauliflower all above our expectations.
We will be back as the positives far out weighed the negative .

Great service and food.

We had a 6:30 PM reservation and were kept waiting until 6:45 even though there were tables open. Very annoying. What are reservations for? The waitress did her best to make it up and our order came quickly so we could make our show on time. I had roast chicken which was good. My husband had fish which he said was the best he's had in a restaurant anywhere in the world. The setting was cafeteria like, not romantic as I had hoped for our anniversary. For romance, I should have picked there rotating restaurant on the top floor.

Good food but service mediocre at very best. And despite a reservation and several available tables, we got seated at virtually the worst table in the place, right next to the hostess desk. Won’t go there again.

It’s ok. Nothing special.

Food is always fresh. Service is excellent!

Great buffet breakfast. Very convenient if staying at the Marriott.

Food was meh. Service was slow. Open concept dining. No real ambiance.

We enjoyed a nice lunch (pre theatre) on a Saturday. The service was wonderful and the food was delicious. The lunch menu was small, but adequate with a variety of choices. There was also a lunch buffet available, and a 3 course small portion lunch option (soup, salad, small sandwich). This restaurant is located in the lobby of the Marriott Hotel and very convenient to Broadway plays and Times Square.

Our experience at crossroads on Saturday December 1,2018 was simply terrible from beginning to end. I purposely chose the restaurant located inside the Marriott Marquis Hotel bc it was a one minute walk to the Schubert Theater and we had show tickets for 8:00pm.
We had a 6:15 reservation and we’re forwarned that it would take awhile for the server to come by, we’ll 20 minutes later we had to ask for someone to bring us water, that took 10 minutes more. Then another 10 minutes to take our drink order, then another 15 minutes for the waiter to bring me the wrong drink. By the time he came back with my drink he talked us into paying $31pp for the horrible buffet bc the kitchen was severely backed up. I watched another couple wait 40 minutes for water then finally get up and leave. Never again, zero stars for Crossroads.

They were seriously understaffed for a Saturday night. Had a 5:45 reservation, seated at 6 and ate after 7. My food was cold when it came out. The other members of my party said theirs was good. The managers and wait staff never came to tell us that they were running behind and waters were not refilled until we received the check. We never got bread and nothing was comped after a huge delay. The manager never talked to us. At breakfast this morning one of the members of our party did not receive their food and the waiter got mad at him when he pointed it out. Would not recommend eating here.

Convenient since we were staying at the hotel. Had breakfast daily. Food very good. Negative is price Way too much for breakfast

Probably would not eat here again. We were seated at 5:20. No one waited on us for about 15 minutes. We did not receive our food (hamburger asked for medium, it was very well done; salmon was very good but was not served with what was stated on the menu) until 6:20. The wait staff were very pleasant but not enough of them, spread way too thin. Asked for our check, received it but then no one came to pick it up. I guess they assume everyone charges. We needed to leave to get to a 7:00 show. Expected much better from a Marriott.

Going to a play. They were fast and accommodating

Nice hotel restaurant in the Marriott Marquis overlooking Time Square. It offers a mixed menu of varied entrees from fish to lamb and sandwiches. The wait staff (Miranda) was very pleasant and attentive. There was a live jazz combo playing in the attached bar which provided a nice, relaxed atmosphere.

My crew has filet of sole with asparagus and I had the Roasted chicken with fingerling potatoes and broccoli. Solid presentation. The breading on the chicken was excellent and when accompanied by a spicy compote it provided a great combination. The fingerling potatoes were very good but the broccoli were a little past. (Long top flowerettes). By all accounts the sole was good with capers and asparagus. The accompanying potatoes had a very rich topping.

Overall, nice experience and a good meal.

We really enjoyed this place, much better than I expected. They had a good band playing jazz standards. We sat near the band away from the big window overlooking times square to hear the band better. The fish dishes we ordered were very very good I would not say excellent but very close (am being picky). I do not want to impugn the quality of the food, I have no specific complaint. The fish was tasty with interesting sides. the fish was well cooked (perhaps ever so slightly over cooked) but we thoroughly enjoyed our meal. The salad was excellent and the dessert was very very good. The ambiance was a little noisy and brash but come on we were right on times square and next to the theater to which we were going. The price was a little high (but not outlandishly high considering the overall quality and location), they get you with the cost for drinks, but it is New York, right in the middle of the theater district you have to expect to pay a little more. We paid $135 for the two of us including two 9oz glasses of wine and a shared salad and dessert. The service was excellent. They did not bother us too much during the meal but delivered what we need when we needed it. We arrived at 6:05 pm and were out at 7:35pm. If you are going to the theater get a 6pm reservation.

Great spot for pre-theatre (or post theatre matinee)

This restaurant is in the Marriott Marquis which was not clear on the Open Table app. It took us a bit of time to be seated despite our reservation time. The restaurant is located adjacent to the bar and there is entertainment on a Saturday night so it is not a quiet place. At 7:00 PM they were out of the Blue Plate Special (Prime Rib). The restaurant realized that we needed to get out in time for the theater and was very accommodating. The food was delicious and the portions generous. We would definitely eat here again but would not do so during a crowded time or when we are in a rush.

Food was reasonably priced and overall very good.....but our waitress was outstanding. I made out reservation on your app for 8:30 ( the time the restaurant closes...but not according to the app) she was happy to serve us and checked with the manager to make sure it was OK.

The service was excellent. We stayed at the hotel and went there are first night. The hostess wasn’t too friendly but the waitress made up for it. I would dine there again. Food was great and the prices very reasonable.

It was my sisters birthday and the service was incredible. They brought out a cake.

The Marquis is an excellent location overall, and the American Crossroads restaurant is conveniently positioned within it to make for an excellent business breakfast or lunch meeting.

Very limited menu for hotel that size. Too little a variety to choose from.

Staff were very pleasant and helpful and the food was delicious.

Tasty food with friendly and attentive service made for a very pleasant experience.

Convenient location; simple menu with healthy options and some comfort food

Reunion with an old friend

Good selection of wine. Great location for dinner before the theater. Food was an excellent value. Lice music was a plus.

Food was great and the server Amy is fabulous.

We had a little over an hour between plays. We made reservations; told them we needed to be out in an hour. They did exactly that along with a very good meal.

Nice, quiet place to have a pre-theater lunch. Clean tables, courteous service. Very good food and ambiance.

Always enjoy eating at Crossroads - perfect location !

Fabulous service by our waitress Amy (who went out of her way to make sure my elderly father was well cared for) added to the good food and comfortable setting to make this a very nice luncheon experience. Very reasonable price for a buffet too.

We had breakfast here before catching a cab to the train station. I wasn't expecting much, but the food was delicious and the staff very friendly. The prices were what you would expect in the heart of Times Square. I would eat here again. We all left happy.