coffee was cold - asked twice for hot coffee
food was lukewarm
We stopped at Crossings on the way home from visiting family on Christmas Day. Overall, the restaurant was good, but since the dinner was a buffet, I don't have any way of comparing how the food would be when ordering off the menu.
I suspect some of the food had been sitting out on the buffet line too long as the chicken scalloped potatoes were quite dry. The prime roast of beef was cooked only rare to medium rare, and my wife prefers well done, so she had to pass. Most good restaurants will offer. "End cuts" of beef that are more well done...perhaps Crossings should consider doing so too.
The desserts were good and seemed fresh.
Service and environment were good, and the restaurant wasn't hard to find. I would go again, and also recommend others try the restaurant.
Overall, it was an OK experience. The only downside was that it would have been good to include a kid-friendly offering like a bowl of plain pasta or something. I think that overall it was geared more towards adults instead of children, but three out of four in my party of four family liked it and that's pretty good I think! Great service and very courteous.
While we appreciate having a place to go on Christmas, we would have preferred hot food and not cold to Luke warm. Cold beef, cold salmon, cold veggies and cold ravioli. We told our server and he brought it to the attention of management. Appears the stereo cans went out and no one noticed until we complained. They added new stereo, but it was too late fr us. Much to their credit, They did comp us one meal.
The food was not warm but good. I don’t ever under any circumstances, send food back to the kitchen so I just grinned and bared it. But other than that everything was great. My waiter, DeJames was very attentive and kind.
Food took forever to come out and server never checked back with us so we had to ask a different server to get her to bring our check. Food was good but would not return unless we had a lot of time.
A good meal and will visit again.
Great time for my wife's birthday, good drinks, had the lamb medium, it was fantastic.
Came from a 5 hour car ride from South Carolina . We were stuck in a lot of traffic on I95 and at arrived at 10:40 pm (kitchen closes at 11pm). Was tired and hungry, so we booked an overnight stay at the Westin particularly so that we can have a great meal at Crossings (we've been there before). The $40 ribeye was over cooked and the $30 lamb chops were swimming in a very sweet sauce. Our waitstaff was busy doing her end of shift tasks, so she really didn't check on us. We ate it because we were hungry, but the value of this meal did not equate to what we payed for. So very disappointed, because we thoroughly enjoyed it the first time.
Our family visited the Crossings on last Thursday June 15 after my daughters graduation. We had a large party of 15. And the ambience, waiters and food were all superb. This restaurant definitely receives 5 STARS! I would recommend this establishment to everyone :)
The Westin Richmond offers a lounge that is ideal for small gatherings as well as a semi-private dining area in the rear of Crossings Restaurant. The Westin Richmond also offers over 20,000sq. ft. of flexible indoor and outdoor function space to accommodate parties as small as 10 or as large as 500View Private Dining Details